Carbonite Avis 

I am comfortable that my data is being stored and whenever I have needed support i have received excellent service

Consistent, continuous backup without my assistance. Reliable, fairly priced and makes me comfortable that my stuff is backed up.

Easy to use. Once set up, you don’t have to think about it. It just backs up your new files automatically.

I love knowing that all my data is backed up. They make sure I sign in weekly to back up everything. I love it. Easy to use.

The company has an excellent reputation and I feel very confident that all of my files are continuously backed without my having to double check. The security of knowing my files are safe is so important.

It is a good thing to know that my files are being backed up.

I'm passionate about having my data backed up in a periodic basis and Carbonite periodically completes the task advising me and keeping me updated, a tremendous degree of comfort!

Your tech Almi did a great job resolving my issue and was very polite and knowledgeable. My machine was very slow but as promised, she called back twice to resolve the issue and didn’t quit until it was resolved.

I know it’s there if I need it. I’ve never used it but I’ve got it if I need it. I’ve got hundreds of thousands of files and need to know that if my computer crashes I won’t lose anything.

This something that is unknown to me

Peace of mind knowing that my files are being backed up. And that this is a constant feeding of my files to Carbonite so I know that I am protected.

Since more than a year there’s no backup anymore. I get monthly mails about it, but there’s no one to contact, no help desk, no nothing. I serious waste of money!

I used Carbonite Safe Basic for years and recently discovered a critical failure: for the past two years, not a single new file or folder I created or downloaded was picked up by the backup. Existing files that were already in the backup continued to update fine, which is why everything appeared healthy at a glance — but anything new was completely ignored.

This had nothing to do with file type exclusions, extension filters, or any setting on my end. I checked. New folders on the same drive that was already fully backed up simply never made it into the backup set. No warnings, no errors, no notification — the dashboard showed a green status the entire time.

This is the worst possible failure mode for a backup service. A loud failure (expired subscription, disconnected drive, sync error) is annoying but recoverable because you know to act. A silent failure means you're paying for a service that you trust is protecting your data, and it isn't. If I had ever needed to restore from a disaster, two years of new work would have been gone, and I would have only found out at the worst possible moment.

I've cancelled and moved to a different provider. I'd encourage anyone currently using Carbonite to manually verify that recent files actually appear in their backup via the restore interface — don't trust the dashboard status alone.

First of all, there's only a 30-day refund policy. Even if you buy a plan for 2 years and your computer dies, you cannot get that money back. Let's say in 30 days you can't figure out how to download the stuff or it just doesn't work on your computer. You can't get your money back. Also, if you have a computer for 10 years and you have an exorbitant amount of files, you cannot download them because obviously your new computer probably cannot handle 10 years worth of old files. To me. This service is complete waste and these people just rip off your money and will not give you a refund. Do not buy this.

Unreachable except for M-F 9-5. Carbonite caused my computer to SHUT DOWN! It glitched and used all the system data on my computer, making it entirely unusable. It happened on a Friday night and was solved at Apple after 4 hours of wasted time! I removed Carbonite from both of my computers and am going with idrive. I emailed Carbonite with no reply.

Carbonite Safe Core was backing up files from my 2 NAS devices for about 10 years under Windows 10. I upgraded to Windows 11 and all of a sudden Safe Core doesn't know how to back up NAS devices. They now claim I have to upgrade to their server product to back up NAS devices. Horse puckey. The server product is a file level backup as well.

I've used Carbonite for years, both on my own systems as well as on customer systems. For years, the product was top notch, and customer support was excellent.
That has all changed in the past six months. The product is now failing to complete backups on the five customer systems I've installed it on, and customer service has gone down the drain, they have no way to fix the problems.
To show how bad their support team has gotten, after spending two hours on the phone with their overseas tier 1 team, they finally escalated my call to the stateside tier 2 team. The tier 2 rep, in sharing my screen, showing a folder (and subfolders) that were not backup it, pointed out in folder "2026", there was a subfolder named "2026". She said that was not supported in Windows! Their tier 2 team wasn't even familia with UNC file naming conventions - that are supported by Windows!

Customer support sucks, can't even answer simple questions

The worst company and their customer support is beyond awful. I had purchased a one yr subscription
And it appears to have stopped working after the IOS 26 update on my laptop. I tried to get this fixed by online as well as in person call. I did not feel comfortable of giving them remote access to my computer and asked to cancel the subscription
And they refuse to provide any refund as they said it was after 30 days. The absolute worst experience
I have ever had with a company that appears to be a scam in all areas. Beware if you are even looking too use this service it will be a mistake!