I needed Carbonite reinstalled on a new computer. I reached out to the company, and in a short while, a competent, efficient, polite technician accomplished the task. It took her 30 minutes. Imagin... Voir plus

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First of all, there's only a 30-day refund policy. Even if you buy a plan for 2 years and your computer dies, you cannot get that money back. Let's say in 30 days you can't figure out how to download... Voir plus
L'entreprise a répondu
I used Carbonite Safe Basic for years and recently discovered a critical failure: for the past two years, not a single new file or folder I created or downloaded was picked up by the backup. Exi... Voir plus
L'entreprise a répondu
I've used Carbonite since they started after hearing about it on NPR. I've had a couple computers totally crash since them with my 30,000 digital photos on them. Each time, I just get a repair done or... Voir plus
À propos de l'entreprise
- Service de récupération de données
- Service de stockage en nuage (cloud storage)
- Entreprise de logiciels
Écrit par l'entreprise
Whether your data lives on a computer or a server or in the cloud, Carbonite helps keep it safe from the common causes of data loss. It’s our aim to make sure the entire lifespan of data—from creation and use, to its planned deletion—is protected for the people and organizations who need it. We know it’s your digital life on the line or your business at stake. And we’re here to help.
Coordonnées de contact
385 Interlocken Crescent #800, 80021, Broomfield, Etats-Unis
- 1 (877) 612-6012
- wr-customersales@opentext.com
- www.carbonite.com
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good program
Love carbonite
Love carbonite. Knowing I have a safe-secure backup of my important files is vital. I have had to reinstall my files on a new computer in the past. This process went without a hitch. I highly recommend carbonite.
Everything was perfect
Everything was perfect. The issue was resolved within about 30 sec. Very happy & satisfied.
Carbonite is reliable and easy to use.
My PC did a total crash
My PC did a total crash, would not even turn on and nothing was recoverable. Thankfully I've had a Carbonite account for years! I contacted Customer Service, and a very knowledgeable and patient man walked me through the recovery process for recovering my files to my new PC step-by-step. Carbonite recovered over 500,000 files, and there were only 7 very old files that were compromised and non-recoverable and none of them were important files. Great service from Carbonite and I highly recommend them!
I had mistakenly gotten two…
I had mistakenly gotten two subscriptions when I switched to a new computer. When the old one came up for renewal is when I realized what I had done. I contacted Carbonite and they were able to apply the renewal to the second subscription. They were very helpful and made this go very smooth. Thanks again
I enjoy having the peace of mind that…
I enjoy having the peace of mind that comes with having Carbonite as my file backup.
936-Peace of mind
Carbonite has provided me with the confidence and peace-of-mind with a constantly updated off site backup of my files. I have subscribed to their service for years and plan to do so for many more.
I am dissappointed that over the years…
I am dissappointed that over the years of being a faithfull customer the plans and services included in those plans have changed. I used to be able to download as much as I need back. Now if I have a picture album(my wife like to take a lot of pictures), I'm limited on the number of files I can dowload at any one time. It very iratating. I can run my own personal backup server is needed. I can always look at a server rental and have more control to do the same thing as Carbonite.
Carbonite is Outstanding
I have used Carbonite for a lot of Years.
I have gotten new Computers over the Years and
Carbonite has always made it Easy to switch to the new Computer. Only Twice have I needed to Retrieve Old Files that I Deleted by mistake. Carbonite was able to Replace those Files. I have over 1,800 Microsoft Documents. It is Wonderful to have My Positive Feelings - That Carbonite has those Safe.
I am 80 Years Old. Thanks Carbonite.
Thanks for peace of mind knowing all my…
Thanks for peace of mind knowing all my files are backed up and safe and can be easily retrieved if lost on my computer.
I never worry about my data as…
I never worry about my data as Carbonite always does it automatically. Good job.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
unable to control target computer…
unable to control target computer remotely. Can't get past program on screen and put it away to access other programs. Doesn't seem to take inputs from remote computer.

Réponse de Carbonite
I had no real experience as of yet
I had no real experience as of yet. Please tell me if i buy a new computer what really can i transfer to new computer and how easy is it to transfer?
thank you
Everything was saved. Thank you!
I've had Carbonite for years. Last year my hard drive crashed and I would have lost all my data but because I had Carbonite, everything was saved. Thank you!
I feel safe
I feel safe knowing Carbonite is backing up my system and should I have a problem I can access my info.
Backups are timely and easily accessed.
We have successfully restored files with our Carbonite backup.
We are a long time customer that has had more than one accidental deletion that required restoration of a file, and a full restoration using Carbonite with a hard drive replacement. The process was easy and gratifying every time.
Fortunately I haven't had a problem…
Fortunately I haven't had a problem with my computer so I haven't needed to call on Carbonite to reload my computer. I am thankful for that. I have a friend who did need to have Carbonite to reload their computer and they said Carbonite is first class.
Sig Buster, III
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
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En savoir plus sur les différents types d'avis.
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