Carbonite Avis 3 085

My many thanks for the help I received from two of your Carbonite computer technicians: BENJAMIN AND CHRIS on Thursday, February 10th, 2013.
For over one hour combined, both of these men helped me to recover hundreds of Word Documents that I feared that I had lost. What had happened was that Microsoft had just completed one of their many updates that they periodically want to make.
First of all, I am an author and throughout the years I have written a number of books. However, I am a neophyte at best when it comes to computer knowledge. After numerous feeble attempts on my own to recover the Word Documents, I called your Carbonite customer service line as my last resort.
Initially I dealt with Benjamin who I can only describe as very earnest and conscientious in his job in not only be courteous and patient, but in attempting to locate these missing Word Documents on my computer. After eliminating numerous possibilities of where those missing Word Documents might be, Benjamin elevated the matter by bringing CHRIS into the discussion. However the preliminary time that Benjamin had spent was not in vain as it saved Chris time in getting to the heart of the problem and locating my missing Word Documents (after Chris had the opportunity to review Benjamin's notes of all what he had done).
After about 20 minutes (as best as I understand it), Chris discovered that my Word Document files had somehow been broken up into two different locations on my computer after the files had been updated by Microsoft.
In all my dealings everywhere I have experienced computer problems, your computer technicians are head and shoulders above the rest. It was a great and satisfying experience for me that I will never forget.
Although in the end, I believe that it was my fault in that I had inadvertently broke the Word Documents up myself into two files some months before and didn't realize at the time what I had done. Chris patiently took the time to patiently explain everything to me and show me the exact prompts/steps that I would need to retrieve both files whenever I needed to.
This was the second occasion over the last few years that your computer technicians have saved me with such a problem. In addition to the peace of mind that knowing for just $70 a year or so, if the worst happens, for whatever reason, Carbonite is there performing my daily back-ups.

bought carbonite to transfer old pc data and setting to new windows 11 pc. didnt work had to set up everything manually after waiting for an 18 download of backup from old pc

Very hard to restore and carbonite Won’t help to import photos. They make you pay more money to support.com. I called support.com and they said the photos haven’t even downloaded to the new computer yet even though carbonite said it did. Very difficult process.

I called to upgrade my service- got no pick up twice. Finally was able to leave a message, and got no response.
Reconsidering.

I was very pleased with how easy it was to be able to transfer my files over to my new computer, and it only took a day or two to complete the process. The only reason I am not giving this review five stars is that I found that files and photos that were saved inside multiple folders (a folder inside another folder) were not restored. Luckily my old computer was still active, or else those items would have been completely lost.

Love Carbonite. Can you please add receipts in your sidebar. Many users use this for their business and need a receipt to get reimbursed.

I have used Carbonite for many years. I have had to restore my data once because my hard drive failed. I did it over internet and it took two days. Recently I purchased two new laptops and used a Ethernet cord and it only took about 6 hours. I would highly recommend Carbonite for any laptop user because it backs up your data anytime you are on Wi-Fi. Plus laptops break and get lost. I do not use it on my desktop as I have an external hard drive that I have never had to use.

When I got a new computer a few years ago, I was able to retrieve my files for Legacy but not for Quick Books. Sort of left a souir taste in my mouth.

Carbonite does a great job by 1.) providing me a monthly report of the files that have been protected, and 2.) recovering files that had to be recovered because my laptop crashed. With all the data, photos, music, etc. that could have been lost, I thank Carbonite for their recovery.

Carbonite has worked for us for years through bad times with the computer and refresh of new computers, It works great

Carbonite saved me when I had a hard drive failure on my laptop. It is for this reason that I will continue to subscribe to carbonite. It has been a while since I reviewed my status, which means I need to so I can ensure my future data security.

Please stop the constant email ads to buy your product for additional computers. Do you really think anyone who uses your product for one (or, in my case two) computers has any unprotected computers lying around?
UPDATE: I clicked on the link per their reply. It 404ed.

Trustworthy but there are never offers for long term user discount. New users are always rewarded with supercheap prices. Well, now there are other reliable alternatives and I am looking into those.

I have been using Carbonite back-up program for many years. EXTREMELY happy! It saved me many times over the years! When I lost documents on my computer, Carbonite to the rescue! Or when I needed to go to a previous version of a document if by mistake I saved a computer document, but had deleted info before re-saving. Carbonite again to the rescue! I know of someone who was fired by his job because he didn't back up documents & he had visited homes & documented info for the job, but his computer crashed & lost everything. He wished he had a great program like Carbonite! Very, very highly recommend!

I have Carbonite for years and they do awesome. I have a new computer and am getting reinstalled.

Love this program. Twice my computer crashed and I was ABLE TO RETRIEVE ALL MY DOCUMENTS and load them onto a new computer. This is a god-send for my business.

I paid for a renewal but I don't think it's working!

Jeannine Morris

I’m a low-income senior, Carbonite’s frequent (at least every year) PRICE INCREASES REALLY HURT ME. I live on just Social Security only. If you increase prices again, I’ll be forced to quit Carbonite.

Knowing that my files are backed up by Carbonite provides peace of mind as various ups and downs occur online. It think this service is a bargain!