Card Factory plc Avis 

Visited the Melton Mowbray store yesterday. I found Jim really helpful, very professional and polite. Maxine was also very helpful. Nothing was too much trouble.They are both an asset to the company.

Outstanding service today at the Belper store from Kieran and Katrina .
My thanks especially to Kieran for helping me sort celebratory balloons.
Both give excellent service and are always welcoming , nothing is too much trouble . They are a credit to the company .

Manager so up helpful and wanted you out of shop and would not help as it was closing time but am I getting things wrong that every customer counts but he could not care so un helpful

Went into the card factory Bilston today the 2 lovely girls who was in there only had a small fan to keep them cool in this heat they was sweating such a shame they are a lovely bunch who work in there but shocking they have a little table fan in the hot weather

I need to give a big shout out to my local store in Royal Wootton Bassett.

I use CF a lot especially when making balloon displays for family and friends occasions.

1. The colleagues are awesome and fun to chat with.
2. The Balloons are amazing quality.
3. Accessories range for such a small store is bang on.

I used to run the Cardmarket business and always focussed on fun and positivity. This is exactly what I get when I visit you.

Nice job

My card hasn't arrived and rather than try resend my card they have just decided to issue a refund without speaking to me

I would rather they re issue the card.

Good value for money, good selections and very friendly professional staff Urmston branch to be recommended

Horrific, honestly. I paid for three balloons for my best friend's daughter's birthday. I paid about £4 extra for each balloon to be inflated upon arrival, and paid extra for specific day delivery to ensure they got to me on the day of her birthday so as to avoid any deflation. The balloons arrived not even removed from their packaging but with the word "INFLATE" stickered on the back of each. So I contacted CardFactory to tell them that they had failed to deliver the items as I ordered and because of the disappointment, and it being for a child's birthday celebrations, I thought they would respond promptly with apologies and some form of compensation. In my original e-mail I attached images of the balloons as they arrived. The e-mail response I received asked me for photographs of the balloons, which I had already sent, but I sent the images again. Then they never responded to me. I contacted twice more after this to ask what they were going to do to correct this error and they continued to ignore me. I had to pay an additional £15 for the balloons to be blown up at an independent party supply store and one of the balloons popped immediately, so obviously also shoddy product. It's downright rude to be ignored by one of the leading card stores in the UK, they must make enough money to refund people for their mistakes and terrible products, especially if they're taking money and then not even delivering on the purchases.

Shameful. Do not use. Massive disappointment.

Very very bad service.
I gaven an order for a Father's Day card on 16/06/2026 I'm pregnant I want to give a surprise for husband with a card. That's why I'm so excited. they said we will deliver it in 3days or order will be deliver on Saturday. I'm waiting today is Father's Day (Sunday)
my order not received yet so stupid.

Card Factory Pontefract 20.6.26
I could not find what I was looking for, 2 items.
Megan was Polite and Very Helpful.
I made my purchases and Megan came from behind the counter to help put into my bag.
Very Happy with my visit to the shop today😊

I want to give praise to one of your customer service team, Lindsay. I ordered a Father’s Day card a a while ago and it never turned up (no blame on card factory it was Royal Mail that seems to have lost it). I rang CS and spoke to Lindsay and when she told me it was lost I burst into tears. Unfortunately myself and my partner have just lost a baby and this card was one I ordered for him ‘from heaven’. It’s a very difficult and emotional time for both of us and I really wanted this card to arrive. Bless her she handled it so well. I did calm down and apologise to her but she was so lovely and so patient. She also sent me a voucher for 1st class tracked shipping to try and make sure my reorder arrived on time as she understood the importance. It hasn’t come yet and I’m desperately hoping it does but I just wanted to make sure she got the praise for trying her best and being so supportive on the phone. She also sent a follow up email which just felt like a really personal touch and I appreciated the time she gave me. I hope you can find her and give her credit she is an amazing member of staff to have

Just recently I visited my 2 local shops on
Shipley 09 /06 /2026 Judy
and
Bingley 15 / 06 2026 Pam
Arranging a 50th Birthday
Just want to say a big thank you to both, so helpful, great customer service , lovely staff
I've always shop at. Card Factory good choice for all occasions, excellent prices .Thank you 15

All the staff at card factory guisley are rude not even polite I will never go back if could I would score 0

Prices have increased dramatically recently and it’s quite difficult to edit the text online. When I asked for cards to come with an extra envelope they come closed and I had to open them to find out which card was inside. Some items were also shipped separately recently and some haven’t turned up. I like to order cards and hand write them but that’s no longer an option. You have to delete the text which takes longer

This branch of cardfactory is perfect for me,due to the loctaion and easy parking and a special staff member called Antony. Who has been very helpfull on a few occaisons when i have visted this branch of which i am very gratefull, so a big big thank you to you Antony.

Kelly and Val in Bexhill were really helpful and friendly. Thank you.

The company that thinks you’re stupid! I made an online order. As soon as I checked my email I spotted the address mistake. I called customer services straight away to rectify it. I only received half my order and the Royal Mail parcel was sent back. They said the post code was wrong. I called again and was told I would just have to wait. My child wouldn’t be getting his card in time now!!
Bottom line is my child didn’t get his personalised birthday card and wrapping paper. That’s not fair!!
The lady I was talking to down right lied to me! Telling me the address was right…it couldn’t have been or Royal Mail wouldn’t have sent it back to them! As a good will gesture they refunded the missing items. (That should have been done anyway I think) She ended all correspondence then! Rude, very rude…not at one point was I rude to them her. Really bad service! Mistakes happen, I put it right. Card factory customer service screwed up and had to lie instead of apologising for getting it wrong. Has the order been cancelled now?? I would have still liked the card..who knows….

UPDATE
As soon as I posted this review card Factory got back to say they still haven’t received it back. It’s been 10 days since Royal Mail sent it back to them.
They will post it back to me…it took 6 days and this review to tell me what was going on. Coincidence…🤔 I finally know what’s happening.

Such helpful staff in Canvey island branch, I was served by Kira but all staff helpful, lovely shopping experience, store is well stocked and clean

I came to The Card Factory today in Leigh. What wonderful products. I wanted wrapping paper, what a great selection. I also bought bows. I only spent £5 but the staff were very happy, smiling people. Really genuine xx

Rebecca at the Northampton mereway branch was absolutely wonderful.
She was kind, helpful and lovely.
She helped me sort out some balloons for my son's girlfriend and she was very impressive.
She deserves a day off or a pay rise as she was brilliant.