Carpet Barn & The Bedstore Avis 

Great experience, lovely staff very friendly and helpful, I had my carpet delivered and they took it to the room in wanted which was so helpful. I’m already planning my next purchase

We were asked if we needed any help, the sales assistant showed us where the carpets were and let us know we could ask him anything, but left us alone to choose. We liked that very much.

Nice price. Good service and fitted well. Happily use again

Very helpful in selecting off cut of carpet.

Staff in shop were very helpful.
Carpet fitter very polite, clean, did a great job.
Order was pushed back 3 times in the space of 6 weeks due to a supply issue, I don't think it was down to the carpet barn but rather the suppliers but was a massive inconvenience and had next to no notice.

Ordered on Friday and laid on a Tuesday great services from in store staff and the fitter

We ordered a carpet and arranged time off work for the day of the fitting a Friday was agreed . The guy had come out to measure up and told us it was ok to leave the laminate on the landing and they could lay the carpet over that .
4 days before the fitting the store called and said they couldn't do the Friday they had to bring it forward to the Wednesday.. very awkward for us .
I told the guy I had plans Wednesday morning and what time would they come Wednesday, he said first job about 9am . I agreed reluctantly and told him I had plans to go out so as soon as the guy cones at 9am I will have to go out , he said fine and by the way the laminate on the landing needs to be taken up ... the original guy had said leave it but we took it up as requested . .
By this point we are pretty fed up , day changed by them and the agreement to leave the laminate changed by them.
Wednesday comes, I'm waiting to dash out as I had told them and at 9am no fitter .
I called the store and the guy insisted he had said the fitter would be there between 9 and 10 am .. he lied he had told me 9 and I wouldn't have agreed otherwise as I needed to go out .
The fitter didn't arrive until 11.30 am .
Very unprofessional and I certainly will not recommend them to anyone else .
Fitter was a lovely guy who worked very hard and did a lovely job .
The service from the store absolute joke !

Really good service in sales from Mo who sold us a lovely mattress. Then had a smooth delivery from Chris and Matt who did have a struggle getting such a heavy mattress up a steep set of stairs. They took their time and were professional throughout.

My experience purchasing vinyl from Carpet Barn Ferndown was highly satisfactory. The gentleman who served me in the store was knowledgeable, professional & friendly. The fitter, Eric did a fabulous job. People have commented on how lovely it looks & how impressed they are with the installation.

I have ordered different carpets for different locations and requirements over the years, the last one being for my disabled brother in law. They arranged for a double team to go out to move furniture before they could lay the carpets. All done very professionally and with care of the tenant with a learning disability.
Good quality carpet and underlay.

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spend hours looking at different carpets.
Had to move the installation date a few times due to renovation work and was done completely fuss free. Installers were friendly, considerate of the property and fitted to a very high standard. Was really pleased with the whole experience and would definitely recommend Carpet Barn to others.

In the beginning the Salesman at Carpet Barn was most attentive without being 'pushy'. Then the gentlemen who installed my new bed were prompt, efficient and thoughtful during the installation.

Easy to find what we required, excellent service from the gentleman who took our order, the fitter was able to fit the flooring in a bathroom in a very proficient way. Totally happy with the product, service and fitter

The two fitters arrived on time worked very well together and finished much quicker than we expected.
good experience one of the fitters was called Mike I can’t remember the other one’s name , apologies but they were a great team together.

Very efficient and helpful when purchasing our carpets. Carpet layers excellent.

Great carpet but unfortunately let down badly by fitters. Cut the stairs carpet too narrow so everytime its hoovered it frays and gets narrower. Waiting for a resolution but been told we won't hear anything til New Year.

Matt and Jake from the Ferndown store were amazing!
nothing was too much for them and they left everything so tidy. such nice friendly guys.

The sales guy Martin had excellent knowledge about mattresses and help me pick the right one for me. He was patient and spend quite some time understanding my requirements. I had purchased from this family run business before and who highly recommend them to anyone.

I went into the Ferndown store and I asked for all-in price to supply/fit new carpet including remove and dispose of old one. Found out day before fitting I was supposed to remove carpet,rebooked and they charged me for removal and disposal. A team came to remove carpet but not the staples I did that myself, I told both carpet fitters room just been decorated please be careful on walls.they made some bad marks on walls even though I appreciate some minor marks may occur. I had the whole room repainted again at my cost and they will not refund me as I didn’t get them back to put right, my small house had furniture everywhere I could not wait had to get done and refit furniture. I would avoid this company at all costs the service is abismal and store manager not prepared to compromise just quoted me policies and procedures. I will never use or recommend Carpet Barn in the future.