Carpet Barn & The Bedstore Avis 

776
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Our recent experience with Carpet Barn was absolutely excellent. We were looked after extremely well, from choosing our carpets to having them installed. Everyone we dealt with was so kind, patient... Voir plus

Noté 5 sur 5 étoiles

The Carpet Barn team have been very helpful. Treating me with kindness & respect. To meet my needs & expectations. The quality of my new floor covering & the way it has been installed by Matt have bee... Voir plus

Noté 3 sur 5 étoiles

Have used Carpet Barn on 3 occasions recently and overall, it was a bit patchy. A few attempts to order carpets from the showroom, only to find they were discontinued. Then fitter never turned up an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... Voir plus

À propos de l'entreprise

  1. Magasin de moquette

Écrit par l'entreprise

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

776 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(776)

87 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Stay with established brands offering trial and exchange

The Harrison Spinks mattress in no way resembles the one tested in store. Zero firmness and the springs are creaking and easily felt at the sides. still in the process of turning weekly and have added 18mm plank hardwood underneath hoping for improvement. Don't have the time nor inclination to jump hoops for recompense.Putting it down to bad experience for both the brand and store

20 septembre 2025
Avis spontané
Logo de Carpet Barn & The Bedstore

Réponse de Carpet Barn & The Bedstore

We're very sorry to hear you're not satisfied with your mattress. If you could email your order details to our Customer Service department on cs@carpetsandbeds.com, we would be happy to look into this for you.

Noté 5 sur 5 étoiles

Just excellent everytime

Excellent help in the store to sort out what we needed and no upselling of additional things like gripper rods. Just good quality service. The fitter was also really helpful. He offered to change the time he arrived to fit in with things like the school run.

7 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Superb customer service in Salisbury

The local store had a problem with one of their national suppliers but Mike, the manager persevered and got us a very satisfactory result. It is this kind of customer service that makes the Salisbury store VERY special, after all, customers expect the product to be satisfactory.

15 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

New carpet

From buying to fitting all within 6 weeks,the store people were very helpful. The person who came to fit the carpet rang us when about an hour away which was great and he was done and dusted with excellent efficiency.

30 août 2025
Avis spontané
Noté 1 sur 5 étoiles

The incorrect address for the delivery…

The incorrect address for the deliverz of our order was shown on the delivery notice and was unable to be changed.
Despite having paid in full in advance when placing the order, the order was only partially complete.As the order was for 2 bed, only one could be used could be used (we had visitors!) and we were forced to wait a week for the full order to be completed.
Having paid in advance, there was no opportunity for recompense.
Very dissatisfied with the service offered.

18 septembre 2025
Avis spontané
Logo de Carpet Barn & The Bedstore

Réponse de Carpet Barn & The Bedstore

Hi there. Thank you for your feedback. We appreciate you raising the issue of the incorrect address. As advised this was indeed amended on our internal system but our automated email system was unable to be changed. We understand that the delivery did take place at the correct address as requested.
With regards to the split delivery, we can only apologise profusely for the delay. One of the two beds was missed off the shipment by our supplier in error. As they only perform weekly drops, it meant we had to wait until the following week for the missing bed to be delivered into our warehouse. We understand your frustration and can only pass on our sincere apologies.
We hope you enjoy your new beds and hope to see you again.

Noté 4 sur 5 étoiles

Great Carpet

Great Carpet - Professional Communication slight change of scheduling which was unavoidable, however the fitting team where again friendly informative - Overall really happy with the work and carpet choice

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service.

Very easy to contact and kept us up to date throughout.
Very competitively priced.
Fitting was quick and thorough, we are really pleased with our new floor.

18 septembre 2025
Avis spontané

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