Our experience with CarTakeBack was very positive. From the time we made enquiries until the car was picked up we were very happy. The fellow who came to collect the car was courteous and polite.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Reasonably prompt and pleasing service from this aggregator site that uses an offshore admin team. Driver was a few hours late and only called 5 minutes before he arrived but he was amicable when w... Voir plus
L'entreprise a répondu
Fast and efficient. Process was easy the most complicated part was returning the number plates.
L'entreprise a répondu
Easily the worst quote I received by far and away from all the car scrap companies plus they constantly hammer you via txt and email trying to get you to go ahead with their quote. Absolutely wouldn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CarTakeBack are a national network of wreckers located throughout Australia. Through our network, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode into our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Once you've got a quote to sell your car, we'll collect it at no extra charge from the specified location at a time and date that suit you. All CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your old car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official paperwork.
Coordonnées de contact
4,1
Bien
27 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Smooth
Smooth, quick and easy. Was such a painless experience. Highly recommend.
6 novembre 2024
Avis spontané
Réponse de CarTakeBack Australia
Hi Ryan,
Many thanks for taking the time to leave us your positive feedback. We're glad you had a seamless and quick service!
Thanks
CarTakeBack
Excellent result paid the full quote…
Excellent result paid the full quote was expecting them to bargain down instead paid full quote and OSKOed instant payment same afternoon
Very happy I'll be back thanks guys Brendan Northcote
7 novembre 2024
Avis spontané
Réponse de CarTakeBack Australia
Hi Brendan,
Many thanks for taking the time to leave us your positive feedback...we're glad you had a great experience!
Thanks
CarTakeBack
Réponse de CarTakeBack Australia
Hi Tim,
Many thanks for taking the time to provide your feedback.
We are glad you found the process easy and straightforward!
Thanks
CarTakeBack
Still good services
I had a quotation from it for $415,after their request for uploading all details and photos.However, after couple of days still no any responses been heard from it.I just making a confirmation to accept the offer and receiving the call for picking up my vehicle.
28 octobre 2024
Avis spontané
Réponse de CarTakeBack Australia
Good afternoon,
Many thanks for providing additional details.
Please contact us at info@cartakebackaust.com.au to confirm if your vehicle was collected and payment was made
kind regards
CarTakeBack
My trash was someone else’s treasure
I was given a quote for $325 and then after uploading photos this was raised to $350 which was easily the best quote I received.
After the company maintained regular contact I was given plenty of warning and the collection truck arrived in good time where the driver removed the plates as we were unable to do that ourselves.
The payment was promptly made despite the obvious wear and tear condition of the car.
The whole experience was quick and easy and done very professionally.
14 octobre 2024
Avis spontané
Réponse de CarTakeBack Australia
Good morning Craig,
Many thanks for taking the time to leave us your feedback. We are happy to hear that you found our service to be a positive one and that the experience was straightforward and professionally handled
Thanks
CarTakeBack
Very disappointed experience
I had a very disappointing experience with this Melbourne company. I followed their online process to get a quote, uploading photos of my car and providing all necessary details about its condition. I promptly received a quote of $495 and was asked to confirm if I was happy with it. After accepting, I got a call to arrange the pickup time and address. I took time off work to meet the driver, but when he arrived, he told me he couldn’t take the car due to its condition and wouldn’t pay the quoted amount.
When I called the office, they claimed they couldn’t see the photos I uploaded, blaming their outdated computer system. Yet, I had already received an email confirming they’d reviewed the photos and were happy to offer $495. The lack of organization and follow-through was extremely frustrating, and they offered no assistance to resolve the situation, even after I’d taken time off work for the pickup.
Recommendation:
To improve, I suggest the company update its computer systems to ensure staff can reliably view uploaded photos. Clear communication and an internal review process before confirming quotes would prevent situations like this. Also, having better coordination between office staff and drivers would ensure that customers don’t waste time or resources on unnecessary trips.
29 octobre 2024
Avis spontané
Réponse de CarTakeBack Australia
Good Morning Fua,
Please accept our sincere apologies for the issues that you encountered.
Please be assured we will review your records and make any necessary recommendations with our team members to ensure this does not happen again
Thanks
CarTakeBack
Reneg on a quote
I was given a quote for $300, then an increase on the quote to $500. Then they offered further funds $300 to $800 by submitting further info. Which we did. They weren't able to pay the $800 due to the damage on the car, fair enough. So I accepted the quote for $500. Then they called to say they couldn't pay the $500 and wanted to reduce to $400. Very poor.
28 octobre 2024
Avis spontané
Réponse de CarTakeBack Australia
Good morning Marco,
Many thanks for taking the time to provide feedback.
We are sorry to hear that you had a negative experience with CarTakeBack and will endeavor to review your records to ensure we can identify any potential areas for improvements going forward.
In regard to the pricing, the $800 is what we may be willing to pay up to, based on the vehicle condition and its recyclable value and is reviewed upon receiving and assessing any additional information that is provided.
In this case, it appears our offer was reduced due to the damage which required further assessment after the instant quote stage. This allows us the opportunity to determine the level of damage and what impact it may have on the vehicles salvageable value.
Many thanks
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