Cashpassport Avis 

These cash passports are rubbish.

I took one to Australia. You can't reload them as your UK bank wants to contact you to certify the transaction. Uk phones don't work in Australia. A new Australian sim won't be recognised by your bank.

I tried scanning my bank card to top up,still doesn't work.

Total shambles.

Official complaint forwarded with a view to going to ombudsman.

Don't waste your time or money

Nothing but trouble. Can't attempt to purchase new currency - continually get a "something went wrong try later" message. Cash passport says it's my bank. My bank is adamant its Cash Passport- and I believe my bank. Forget Cash Passport and just use your normal VISA while overseas.

If I could put zero stars I would. Please don’t bother with this service, it is a joke. We have just been to Canada on holiday, We had trouble with using the card the very first time we used it, We had 2 cards one for me, one for the wife. We where unable to tap the cards, to pay, so put the card in the machine, use the pin NO the amount of times it was declined was embarrassing, luckily we had cash, so would have to pay with that. Whilst away we ate out, we managed to pay with the card happy days. NO, on our return we noticed that we had been charged twice for the same meal, contacted cash pass port which is supposed to backed by Master Card ( not so sure about that ). Got pushed from one person to another, eventually, we got send a form, 4 pages to fill in want to know the ins and outs of everything, you then have to email it back to a different department. Two days after we received a email saying that we need to try and get the money back from the restaurant we ate at ourselves, and we have to prove to them with the declined receipts, or emails for them to take it further. They even sent us over our statement for the trip and highlighted the two transactions which are for the same place, the same price with a 1 minute difference between the two.
If I could get the money off the card and cancel the account I would.
This sounds like a great Idea, but please dont be fooled like we where.
Card's dont work.
Customers service is a joke
Take cash save the embarrassment.
J Lord

Exceedingly bad service. My PIN variably “ declined “ , phone & emailed their help line many times to fix this with no result.
Fortunately “ tap” payment working but some transactions require a PIN!! . Also a ?fraudulent transaction so had to cancel the card, luckily cash-out was easy , but ordering a replacement was problematic , as no tracking number for delivery was supplied despite many requests so no way to determine delivery .
Not recommended

Was told a new card would be arriving as my old was expired but it never came then was charged inactivity fee which I think is unfair when they didn’t send the new issued card.

I’ve been periodically trying to sort out my dad’s estate. He has a couple of hundred pounds on his Cashpassport cards. It’s an absolute nightmare trying to address this with them. It’s hard enough dealing with grief let alone trying to address this. It’s like they are purposely trying to make this as difficult as possible.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! 2500 LOADED ONTO CARD ON THE THURSDAY ,CARD BLOCKED ON THE FRIDAY WITH NO ACCESS TO FUNDS DURING MY HOLIDAY ! YOU HAVE BEEN WARNED ⚠️

Avoid avoid avoid!
In activity charges???
I thought I had enough euros banked on my Euro passport for at least a few coffees. I discovered when I checked my balance I had €1.38
They have been deducting £2 plus monthly "inactivity charge"
I am raging! I was not advised of this when I purchased the card. I called today spoke to someone I think possibly in the Philippines? She told me it was part of the deal??? A bank charging you for depositing money with them and having a credit balance?? I was asked if I wanted to donate the €1.38 to their charity? I felt I had to just to get rid of this card. I subsequently cancelled the card and in my opinion was robbed by this company. Don't consider this as a money option for abroad!

Very poor. I’ve always exchanged cash when going overseas but this time I thought I’d try something different and go 50/50. The day I received my card and set up my account on the app it was great. Very quick and no dis but then the next day when I tried to log in it wouldn’t let me. After several attempts and an hour in the phone I still couldn’t access the app. So told them to stick it and I went back to Tesco and demanded cash

Worst card ever don't get. I put incidentals on this cash passport on April 3rd. To date, I have not had my funds of 250.00 returned and I am a senior. My hotel sent proof and still they have not returned my monies. It is April 22nd today. I called and she was useless. It's May 2nd and still my incidentals have not been returned. I sent proof also. They are awful 😖

Purchased the card to use in Portugal on our 2 month stay there. Had issues trying to log into account to see balance. Had no phone access while there. Had sent numerous emails to company to get account access. On one reply was told "it was now unlocked". Why was it locked in the first place without advising me? Extremely frustrating to get answers from c/s. Then after returning to Canada, wanted to get my balance returned to my account. Took 4 phone calls to c/s to get money deposited in my bank account. Terrible c/s while away & back home. DO NOT RECOMMEND THIS ITEM. Will NEVER use it again when travelling.

I’ve had the Tesco and Sainsbury’s cash passport cards, and they are both completely useless. They both got declined in every shop I went in, abroad and in the UK. Contactless didn’t work anywhere. Even when entering the PIN number. Complete waste of time. They should be banned

DO NOT USE CASHPASSPORT CARDS ,this card service,we have been in the Uk for 2 months, tried to purchase flights to Rome, card rejected, tried my wife’s card, same result, we couldn’t purchase rail tickets to France, 70 % of the other rail tickets we tried to buy were also rejected, Half of the motels we tried to book & pay online were also rejected, absolute rubbish cards, use a different service or you risk being stranded in a foreign country with no access to your funds. These numpties Completely screwed up our holiday.
BAD USELESS CARDS

Would like zero star option!
Card suddenly stopped working overseas, despite funds on card. Could not see balance at ATM,nor log into my account upon my return home. "Account could not be found", was the message I got, even after resetting the password!
Spent 2 hours on hold after calling their NZ number, then they simply hung up!
Worst ever customer service and product, stay clear of it!

The worst company, they take over a week to transfer money and still nothing at the end of it .. multiple calls and still nothing answers .. do not deal
With this company I was told I would get a call back and nothing , I was told my cash wound be with me in 3-5 days and it’s no where to be seen all I have is a ref number that not one person wants to give me a date when I will receive my transfer

On arriving at my destination the cash passport card worked well.
Then after a few days it stopped working, couldn't pay Uber,couldn't pay hotel, for food or get cash out.
Phoned the help number, took ages and told me nothing wrong. I managed to cash out and if had only traveled with that card would have been in dire trouble.
Super stressful and really bad having no money in a foreign place...never again

My card has enough money on it but has declined 3 times in the past week. Fortunately I'm home from my holiday. I rang them and they are citing "technical issues". How convenient for them. I have money trapped on the card that I now can't use or transfer back to my bank. I will be trying to cancel it but that doesn't appear easy either

I reported to police every single detail and conversation with cash passport customer service that I called last to days those people are drive you mentally nuts on purpose stay away from them I can't wait police to respond to me based on my complaint two records of sarcastic narcissist customer service lady's ohhh this will be fun just look at the reviews all people are toxicated by them just look at all people what they say about Cash passport customer service they won't be for long the way they do talk to you is emotional mental abuse headquarters near me had all recorded chats with last two person I spoke to they made you crazy JUST LOOK WHAT ALL PEOPLE SAY !!! police officer was told me they have a dozen reports on abuse of customers and one single wrong move from them will be attached to my lawyer as I was told to join group of people which will have support from police on case file to hunt them down.... they think they can do this endlessly...I can't wait for real show

THEY HAVE 95% OF BAD REVIEWS

Enough said!!!!!

Zero stars. Do not use this card. Just horrible. I could write a book about my experiences dealing with them and the Zen wallet app. I won't get into it just don't use this card,please.