Casinocasino Avis 

I was using casino casino for over a year if not closer to 2 years. Today I made a small withdrawal of £20 and all of a sudden my account was no longer verified . I queried why I never received the withdrawal and was advised takes 24hrs . Later I received an email (copy shown to them) stating my account was verified and now it is not verified again. They take no responsibility for what is going on and just say I need send a birth certificate in (which I do not own) and now my previous verification documents expired (it was my passport which runs out in 2026)

Stay clear of these people. What seems to have happened is they have changed how they verify customers and blame it on everything else and customer service is appalling (spoke to Alex via chat and Olivia via email)

I then asked to close my account and usually any balance on the account would be returned to linked card and they can’t even do this for 19p 😂

AVOID THIS COMPANY LIKE HELL AS THEY ARE SCAMMERS.
If you decide to play online do not use for any reason casino casino.com as they are scammers.
They will ask you to verify your account at first, and they will let you start depositing money in it, but if by mistake you manage to win anything after a while, they will block your money with the excuse that you have to verify where you got that money to play with, and humiliate you by some people called customer care, which don't care what you say to them as they are there only to delay you from getting your money back until you get fed up and stop.
That's what they did to me and withheld £800 of my money for weeks now, and i had to seek for legal advise, as they are hiding behind British laws for protection and the excuse to withhold your money.
Stay as far away as you can from them as they owe 9 different casinos all owed by the company L&L Europe and if you check their reviews are almost 75% 1 star meaning very negative and that's what they do and treat most of their customers.
STAY AS FAR AWAY AS YOU CAN SCAMMERS
Date of experience: 18 May 2023
As a reply to your so called answers here is where i stand
1) I passed all your electronic identification and age verification process 9 months ago, and that's how i was allowed to make all these deposits on your site.
2) I was a responsible gamer and i did nothing wrong to be treated this way.
3) I did not use any high risk payment methods, but only my personal bank account as you should know already.
4) I only requested withdrawals to the bank account i was making deposits from, and no other banking methods, so please stop trying to twist things around to cover your company as i have solid proof of that.
5) I repeat again that i only used one banking deposit method and not multiple as you imply.
6) I never used a third party's deposit method but only my private bank account.
7) I have already given you both my bank accounts statements, and you should check with your customers service reps in regards to that, and not keep on asking from customers more things that they can provide, so you can withhold our funds, as they seem to be working under specific instructions from L&L Europe just to avoid paying your customers.
8) there was no fraudulent or illegal activity in my account apart from casino casino withholding my money for no legal reason.
9) You have all my legal documents in regards to my verification and that is why i can not understand any reason you are doing this apart from taking my funds illegal, and trying to hide behind some British laws to cover yourselves from taking the money from your customers.
In England we call this a scam and theft, and i don't know what you call it in Malta.
That is why i call you scammers as that is what you are doing by taking and withholding peoples money.
And i do not believe in the least that 75% of 1 star negative reviews are fake as they come from your own dissatisfied customers which you have wronged or scammed on one of your 9 sites that you have online, so again please do not try to twist around the truth, but just accept that you are SCAMMERS.

Date of experience: 18 May 2023

Absolute money drain, avoid, I’m not someone who expects to win,you likely never will, but when it’s lose, lose and lose , then you have zero entertainment value. Play, but elsewhere.

I like the provider as they have many old school slots that I find hard to find elsewhere. The app isn’t the best, needs an improvement but still does the job. I have had a few wins at the beginning, maximum £200 and all withdrawals were received at the same day. A few days ago I was lucky to hit my biggest win - £1000 out of £20 deposit. I have requested withdrawal and they asked me for ID verification which was easy enough to do and approved straight away by third party company, then verified next day by casino staff. I read some bad reviews and panicked a little bit, but I received the money next day so no drama.

Awful, com artists
Played with £150 real money. Not once did I win any money. Played different games and nothing. Might as well throw your money away. Go
Elsewhere

The big loser my All bonus run

I was worried about ever seeing my winnings after reading other reviews. However I have to commend casinocasino.com for how quick and easy the account verification was and subsequent withdrawal processing, I uploaded the documents in the morning, they were approved within 5 minutes and the money in my account by the afternoon. The only reason I have not given them full stars is because of the following:

1 - You cannot make multiple withdrawals i.e you have to wait for one withdrawal to complete before making another one which is not right in my view as this gives every chance to lose the money that you intend to withdraw in the meantime.

2 - You cannot verify your account after signing up without the operator instigating it first which is often only after you request a withdrawal. I personally like to have the option to upload my documents as soon as I sign up and before playing, so that any winnings can be withdrawn without delay.

3 - The website is quite poorly constructed and glitchy - it does work better when you request the desktop site though if using a mobile.

Aside from the above, I would safely recommend this site. As long as you prepare to have the required documents readily available when making a withdrawal request - they ask you to upload a selfie, proof of ID and proof of address. All pretty standard things.

Live support extremely rude
Send really basic vague responses.
Not helpful at all, they also take ages to reply to emails. AVOID.Site also rubbish and really slow

So after a couple of successful withdrawals and my account being fully verified. I was asked to send in a broadband bill which I did a PDF copy.

Then for the most ridiculous thing I have ever heard of being asked to video myself logging into my account and downloading the same broadband bill. Which is a huge invasion of privacy basically scamming me out of 3000 euros in winnings disgraceful customer service.

I played the free spins won €100 cashed out at 60 after playing for ages then had loads of problems at my end with ID for verification and they talked me thru another way to upload it next day had the money in my bank couldn't praise them enough

DO NOT PLAY HERE!! YOU WILL WIN ONCE AND NEVER AGAIN..JUST READ THE PREVIOUS COMMENTS AND LOOK AT THE REPUTATION THEY HAVE!!!!

Played this site for ages until I got a small win soon as I try to withdraw they want lots of i.d yet not asked once through all my deposits stay away site is poor for wins and doesn’t like to pay out if u do win.

Do not play here is impossible to win on anything, and when you win you never win again , is take take

DO NOT DEPOSIT WITH THIS FIRM Having made several deposits and I won $1900. I made the withdrawal 2 weeks ago. Since then I have been asked for bank statements, payslips, invoices, confirmation of specific transactions unrelated to my transactions with the company. I have provided this to them begrudgingly and they still REFUSE TO PAY OUT. I use Irwin Mitchell LLP solicitors and Barrister. If you are also in the same position I will look out for similar cases and submit a group claim. If they pay me out I will update this feed

I join casino casino I think November and it has been good. I have won £600,£450 from paying just £70 pounds. To be honest I have lost most of my winning through greediness. I think it is a good company choose the game you play wisely. The withdrawal in the beginning was four day because of producing documents but once verified was quick.I was hesitant to join but it is good in casino you win or lose and from what I seen since November I would about £2000 but I keep on put back most of it in and lost 1300 that done to me but there are a legit company

Most glitchy casino I have played games crash constantly, navigating the website is very slow and hardly any of the games actually work very poor

Great casino. Account verified in less then an hour. Withdrawal was processed today and credited to my bank 2hrs later. No complaints. Had great bonuses. No complaints here.

They only allow 1 withdrawal from your account at a time. I guess its a good tactic for them to go back and lose you money...
Happened to me and i take the blame on that one, but no other casino limits you to 1 withdrawal at a time.... as far as i know

Another Maltese scam site. Dead spins, poor pay lines, minimal bonuses. If your lucky enough to get a bonus its mostly dead spins. STAY AWAY IF YOU HAVE ANY SENSE.

Would have given 0 if pos.
Absolute crap. Worst casino ever tbh.
I will never play again. It’s even worse than Yeti!
I have evidence to report them to our Gambling Commission. Only themselves to blame