Very frustrating seller to deal with. Don’t respond to my emails dating back 3/4 months. I have a large collection of whisky but have never dealt with a company with such poor customer service.
L'entreprise a répondu
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Very frustrating seller to deal with. Don’t respond to my emails dating back 3/4 months. I have a large collection of whisky but have never dealt with a company with such poor customer service.
L'entreprise a répondu
Very happy with the experience (quality of the whisky was good; interesting/unique selections), except for one big thing: they make it very difficult to stop the subscription service. After about 6 mo... Voir plus
Customer service was "how it used to be", couldn't ask anymore from Caskshare after an issue I had paying for some whisky, how quickly it was resolved. Good old fashioned customer service, have recomm... Voir plus
Caskshare gave excellent service in, firstly, setting up my membership and then, secondly, when I made my first order of three bottles - the whisky arrived quickly and was superbly packaged to avoid a... Voir plus
One-of-a-kind, unique, single-cask whiskies. Join The Caskshare Collective for exclusive access, BarrelBank discounts, monthly in-person and virtual events plus free shipping. The Caskshare Collective is the only whisky membership you'll ever need.
23 Manor Place, Edinburgh, EH3 7DX, EH3 7DX, Edinburgh, Royaume-Uni
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The whisky I've bought is good and some of it fairly priced. Some, like the Bruichladdich is too dear.
The website is very frustrating though. Filters are applied and then when you click on a bottle, they disappear. Not only that but clicking on a product takes you to the bottom of the page. Links for products and events in emails don't take to the advertised page!
Always a pleasure to use caskshare, they’re my go to company for whisky. Great selection and price points. David responds promptly to any queries.
Item arrived on time, excellent quality and company re-arranged delivery specifically to a Saturday which was much appreciated. I will use Caskshare again.
The whiskey they sell is not nearly worth as much as they charge. Try reselling your bottles after 1.5 years and value dropped by 80%.
Even though they claim to be there for investors.
Hat to contact you multiple times to receive the product.
Fantastic offerings, excellent communication and fast/secure shipping. I highly recommend
My purchase arrived quickly and, as always, was well packaged so as to not become damaged in any way. Never had any issues dealing with Caskshare
Good to deal with , and kept me well informed and each stage of purchase and delivery
My wife bought me the three bottle subscription but all three of them were scotch whiskies. That seems like a huge lack of variety but also, scotch is the only whisky style I don’t like. I reached out after the second bottle and was told they couldn’t specify what comes next. When the third scotch came I contacted them and they were able to send me something else which was really good and paid for return shipping on the scotch. Seems like they should ensure everyone gets a variety of styles and not just leave it to chance. I should have spoken up before opening the second bottle but I was trying to be adventurous. Spent a lot of money to only have one enjoyable bottle of whisky.

Réponse : Caskshare
Excellent service, personal touch, nothing is too much bother. Had a small issue which was the fault of the courier, Caskshare were excellent sorting this. One of the reasons I will continue to buy from them.
Excellent communication and process! My whiskey arrived in careful, safe packaging, and looking forward to tasting at some special event. I'll order more from this team.
Poor customer experience, felt like the ballots were pointless. Membership a waste of money. Didn’t renew for this reason.
Caskshare gave excellent service in, firstly, setting up my membership and then, secondly, when I made my first order of three bottles - the whisky arrived quickly and was superbly packaged to avoid any breakages. I look forward to going to a tasting in Edinburgh.
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