Catering Appliance Superstore Avis 

After purchasing a lincat rotary toaster only last week with a twelve month warranty and using it once to discover that it is not efficient as described on your website when deciding to purchase . In fact it is not productive or efficient at all as commercial toaster should be, i have just been told I cannot return for a refund . Shocking customer service or aftercare. This product is not as described by this company in regards to its effectiveness in a commercial manner . I chose this product to increase productivity within my business . Do not trust their sales rhetoric

Amazing Service by Fiona and team, we have tried a few companies but they have given us the best service and have the best pricing around.
Would highly recommend!!!!!

Lucy has a wonderful pleasant manner. She is timely, extremely responsive & deals with the situation proactively & effectively.

Jim was amazing, we had an issue with our Buffallo Mixer. It had stopped working after 2 months, we sent to manufacturer to be repaired. After 6 weeks we were informed part was missing, long story short, Jim dealt with everything. We had a new machine the next day. Thank you.

The service is outstanding. Call and get answered with full on knowledge and support. I was dealt by Lindsey who tirelessly answered emailed back for all queries. Great team and I am off Nisbets for sure.

Fast response to enquiries and good communication on status of the order.
Order for filled on time as stated.

Great prompt customer service. From enquiry to purchase was simple and quick

Extremely knowledgeable, helpful and charming.

A credit to our Business Sector , Dealt with Fiona and Quick and accurate response

Very quick response to my request for quote for spare parts

Easy to use website, great updates and correspondence

The reviews on here are quite a contrast to the reviews on google. Definitely read the positive reviews with a pinch of salt while you compare them to the google reviews.

This company will take your money and send you a faulty product that will have a major breakdown within a couple of months and then completely ignore your consumer rights and push you to pay out of your own pocket to fix the product.

I have submitted a claim in the small claim court to try and recover the almost £1500 that i am now out of pocket after the display fridge they sold me stopped working in less than 5 month's. The compressor which is supposed to last a number of years stopped working in less than 5 month's.

I advise people to stay far away from this company and if you have bought anything from them that has now stopped working regardless of how long you have had it make a claim against them in the small courts as dealing with them directly will not get you anywhere as i have experienced.

I'm purchasing a new Company oven by Catering superstore at this stage the initial purchase and the information provided by the customer service staff in particular Fiona Kellie has been exceptional and they have made everything extremely clear.

Once I have had the installation completed, I will leave a further updated review but at this point I'm giving 10 out of 10 and satisfied with the service I've received by this company from the initial enquiry to the final purchase.

And the after-care that I have received to this point, I would recommend it to anybody. I've been in the catering business for 26 years. I understand how important this is purchasing a key piece of equipment for Commercial kitchen, you need the backup of a solid company that have the knowledge the Catering Supplies superstore has this knowledge.

I get lots of equipment for my kitchen from Catering Appliance Superstore, all good quality, quick deliveries and great service. One of the ladies, Louise, always does an amazing job and helps me out 😊

I would like to thank Louise at Catering Appliance for the very knowledgable and smooth order process for my Rational products. Great service and great value product.

We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gillian) stepped up again and saw it through to an eventually satisfactory conclusion. This was one of the best customer experiences we've ever had. Thank you so much!

takes forever to deliver the products

Absolutely shocking service from Catering Appliance. I have spent north of £4000 with them on a couple of commercial washing machines as well as a significant amount on installation only to find they are defective and none functional. I have had 4 engineers visit to date and have recently been told that catering appliance have supplied me non UK spec models. I have called them on occasion and the people on the phones have advised I need to go through the manufacturer. I have since emailed their customer service team who are unwilling to resolve the issue. This is absolutely disgusting customer service and I will most certainly be taking this further as it is a violation of the consumer rights act.