After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry... Voir plus
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Lisez les avis des autres
Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly.... Voir plus
Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next w... Voir plus
Lucy has looked after us and our needs wonderfully. Top customer service and gone the extra mile on more than one occasion. Thanks Lucy!
À propos de l'entreprise
Écrit par l'entreprise
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Coordonnées de contact
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Royaume-Uni
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4,4
Excellent
429 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
True professionals
True professionals - Genuine - Great customer care
- Good communication - problem solving
20 février 2026
Avis spontané
Réponse de Catering Appliance Superstore
Thank you so much for sharing your experience, it is very much appreciated.
Poor Customer Service
Firstly, I want to say that I have never left a negative review for any business before, but my experience with this company and its customer service has pushed me to do so.
I purchased a commercial oven from CAS, and unfortunately the rubber seal came away within the first 24 hours of use. I contacted the company immediately, only to be told that rubber seals are not covered under warranty. I can understand that position if the seals had failed after a year of use — but not within the first 24 hours.
Both CAS and the manufacturer, Uropa, have insisted that I pay for replacement seals, which will cost approximately £130. I don’t have an issue with the fact that the oven developed a fault — these things can occasionally happen. What I do take issue with is the complete lack of customer service and the expectation that I should pay for a malfunction that occurred within a day of purchase.
It is extremely disappointing that, seven months later, this matter has still not been resolved satisfactorily. I am due to purchase two additional ovens — but based on this experience, I will definitely think before buying them from CAS.
13 août 2025
Avis spontané
Réponse de Catering Appliance Superstore
We’re sorry to hear that you feel disappointed with your experience, and we do appreciate you taking the time to share your feedback.
As the retailer, we supplied the oven; however, the warranty and all decisions relating to faults and replacement parts are held directly with the manufacturer. In this case, we raised your concerns with them promptly and acted in accordance with their guidance throughout.
We fully understand your frustration given how quickly the issue with the seal arose. While the manufacturer classifies seals as consumable items not covered under warranty, we continued to liaise with them on your behalf to seek a resolution.
As a gesture to resolve the matter, the manufacturer offered a replacement oven, which was arranged. Following your decision that the replacement was also unsuitable, a full refund was issued.
While we regret that this situation did not meet your expectations, we believe we acted appropriately in supporting you through the process and ensuring a final resolution was reached.
We do value your feedback and will continue working closely with our suppliers to improve the overall customer experience.
Have used Catering Appliance for many years
Have used Catering Appliance for many years. The service is always so friendly and efficient. Which is rare these days. Prices are always competitive too. But the service is the highlight
5 février 2026
Avis spontané
Réponse de Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you we will pass this on to our team.
Réponse de Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated
Warranty Scammers
I contacted this company when a wire fell off my washing machine whilst it is under warranty. It's a simple and inexpensive type item but a part specific to the machine. Despite my rights under the Consumer Rights Act I was told I had to pay £300 before they would even schedule a repair. They said their T&C's trumped the law which clearly they don't! Many people won't be able to afford £300 up front and they shouldn't have to. I will be reporting this to Samsung & Trading Standards also. If you buy an item make sure you can afford the repair with them!! It's a SCAM
3 février 2026
Avis spontané
Réponse de Catering Appliance Superstore
We’re sorry to hear you’re unhappy and we’d like to clarify the situation for transparency.
This appliance was purchased via a business account, which means the transaction is classed as business-to-business, not a consumer (domestic) sale. As such, the Consumer Rights Act 2015 does not apply to this purchase.
For business customers, repairs and warranty claims are handled in line with the manufacturer’s warranty and our published Terms & Conditions, which were accepted at the time of purchase.
These terms do not override the law but reflect the correct legal framework for commercial purchases.
The charge referenced is a standard call-out and diagnostic fee required to arrange an engineer visit for business warranty claims.
As outlined in our Terms & Conditions, this is refundable or offset where a fault is confirmed as being covered under warranty.
We strongly disagree with the suggestion that this is a scam. We operate transparently and in accordance with UK commercial law and manufacturer procedures.
If you’d like us to review your case again, please contact our customer service team directly so we can assist further.
Fiasco waited all day for a phone call…
Fiasco waited all day for a phone call to confirm delivery time waited until 4:30pm then called to be told they had tried to deliver at 9:30 am terrible customer service
29 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
Dear Mr Colley, I am very sorry to hear about your experience, this is most unusual. I have requested further information from you so we can investigate your case.
Réponse de Catering Appliance Superstore
That is great to hear, thank you for sharing your experience.
Absolutely terrible delivery service.
Absolutely terrible delivery service.
This has been one of the most frustrating delivery experiences I’ve ever had. The communication was poor from start to finish. I placed my order online, and at no point was it clearly explained that this would be a kerbside-only delivery. I was only informed very close to the delivery time, leaving me with no chance to make proper arrangements.
It is completely unreasonable and unrealistic to expect one person to receive and move a large, heavy freezer from the kerb, especially with such short notice. The fact that this was treated as acceptable is honestly shocking. I’ve ordered large appliances before and have never had an issue like this.
What made the situation even worse was being told I should now pay extra for redelivery, despite the failure being caused by their lack of clear communication. The whole experience caused unnecessary stress, inconvenience, and frustration.
Overall, the delivery process was poorly handled, inconsiderate, and incredibly annoying. This experience has completely put me off, and I would strongly advise others to think twice before ordering if delivery matters to you at all.
22 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
Dear Faridat
Thank you for review. We are sorry to hear that you’re disappointed with our delivery process.
I would like to clarify the situation so there is no misunderstanding. All of our deliveries are kerbside delivery only. This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed or during the phone call with our team.
Because the original delivery attempt could not be completed, our courier has charged a redelivery fee.
As a gesture of goodwill — despite the delivery terms being clearly outlined — we have offered to cover half of this cost for you to pay. This means we are absorbing the remaining charge ourselves.
At this stage, the options available are:
• Proceed with redelivery at the reduced charge
• Cancel the order and receive a refund in line with our cancellation policy
Unfortunately, we’re unable to reduce the redelivery charge further, as this is the courier’s cost and not something we control.
Please let us know which option you would like to proceed with so we can resolve this for you as quickly as possible.
Best wishes.
This is a great company
This is a great company.
Super service from very helpful people.
23 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
I am a very satisfied customer.
When I phoned I was connected through Customer services and Jim sorted out my problem for me quickly.
Rita
23 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated. We will let Jim know!
Excellent company
Excellent company, best prices and quick delivery. Everything in my entire kitchen is from them.
21 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon, thank you for your custom.
Finally, a company with real human support!
I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent.
They are helpful: When I had an issue on delivery day, they called the courier directly to help me out.
They are fast: I had a query about the water tank size and they replied in less than 30 minutes with the solution.
They are real: No frustrating AI loops—just helpful people resolving issues quickly
21 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon!
easy process,customer service was good…
easy process,customer service was good as well
15 janvier 2026
Avis spontané
Réponse de Catering Appliance Superstore
Thank you so much for giving us 5 stars — you made our day!
Excellent customer service
18 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated
very quick response to enquiry
Thank you for your very quick reply and providing the info we needed. Very much appreciated
17 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you.
Easy to navigate
Site is easy to navigate and had good filter system to find products quickly. Found same product cheaper by almost half, two filters for 44.54, and here, although cheaper, you have to add P+P, taking total for ONE filter to £39+
11 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon
Jim was very quick to sort out my issue…
Jim was very quick to sort out my issue with the courier!
10 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated. We will pass on your comments.
Fantastic fast service from Fiona & a…
Fantastic fast service from Fiona & a very competitive price.
5 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
Thank you for sharing your experience.
Quick and efficient service
2 décembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
That is great to hear.
I have bought from this company before…
I have bought from this company before with excellent results. Very servicable crockery. Their website is clear and I was pleased to pay using my Amazon account. This makes everything so simple and all under one umbrella. Thanks. Anne
25 novembre 2025
Avis spontané
Réponse de Catering Appliance Superstore
Hi Anne,
Thank you so much for your lovely review! We're delighted to hear that you’ve had great experiences with our crockery and found our website easy to use.
We appreciate your continued support and look forward to serving you again soon.
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