Cavaloprestige Avis 

I generally avoid leaving negative reviews and initially chose not to leave a review at all despite being asked to do so by Cavalo Prestige.

Unfortunately, my experience ultimately fell well short of what I expected from a prestige dealership.

While I had some concerns regarding communication, transparency and follow-through during the purchase process, the most serious issue related to a $3,500 extended warranty sold as part of my vehicle purchase.

Despite multiple requests, I never received a policy certificate, policy number, Product Disclosure Statement or policy terms and conditions. I spent approximately 10 months believing my vehicle was protected by an extended warranty product.

After repeated enquiries and more than three weeks of follow-up and escalation, I was eventually advised in writing that the warranty had never been logged with the provider.

As a customer, this was extremely concerning. Not only had I paid for the product, I had also spent a considerable period believing I had warranty cover in place.

To Cavalo's credit, senior management ultimately acknowledged that the handling of the matter fell below their expected standard, apologised, and provided a full refund of the $3,500 warranty premium.

However, the issue required significant effort to resolve, involved lengthy periods without meaningful communication, and I was never provided with a clear explanation as to how the situation occurred in the first place.

The warranty issue ultimately felt less like an isolated mistake and more like the culmination of a number of disappointing experiences throughout my dealings with the dealership.

While I appreciate the refund and acknowledgement, the overall experience significantly reduced my confidence in Cavalo Prestige and is not one I would wish to repeat.

The experience I had from the price negotiation up to post sales was impeccable. The staff at Cavelo Prestige were committed to ensuring the customer experience was the best. I was so happy with the price negotiation it was friendly and very flexible. I got the car I wanted at an awesome price and we had fun during the process. I want to shout out to Huss and Jai Patel on the price negotiation and Sam Misho for the after sales care. Thank you Anne

Burak and the whole team in the service department were outstanding - friendly, helpful, knowledgeable and competitive. I'm very happy to recommend Cavalo!

I flew from Sydney to Melbourne to buy a car from Cavalo, after being assured by the salesperson that the vehicle was in the same condition as advertised and as shown in the photos. Unfortunately, this was not the case at all.

When I arrived, the car had significant damage from stone chips, none of which were disclosed or evident in the photos provided (they were clearly edited). The condition of the vehicle was misrepresented, resulting in wasted time, travel costs, and inconvenience.

Very disappointing experience and poor transparency.

Kevin made our experience amazing would recommend him a million times

Cavalo Prestigious Docklands, Melbourne

I purchased my vehicle from Cavalo back in June 2025 and despite continued enquiries for the transfer + registration of the vehicle into my personal name, no action was taken.

Misleading and fraudulent representations were made in writing and orally that they have completed the transfer. Nevertheless, VicRoad confirms, a week before the next rego is due, that the vehicle is literally still in the dealer’s name.

Super unprofessional services after sales - I strongly recommend to check your contract for purchase, loan agreement and make sure they make payment to VicRoad for all the stamp duties and rego costs asap. These costs have already been deducted from your pocket at time of the transfer and settlement.

Cavalo, big name but very unprofessional in my own personal experience!!

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