CCSCollect Avis 

I was asked to pass over my bank account details while setting up a payment plan the first time I dealt with CCS. The payments never went through on the arranged date, upon calling back there was evidence I had made a call to them but no payment plan was arranged. I've since received numerous letters requesting money for my "vodafone account". My vodafone account is fully paid up and I have a Direct debit with vodafone instead. Phoning CCS will tell you they're too busy for your call and they'll ring you back, which they don't. I'm 90% certain they're using their position as a collection agency to take extra money from people who have legitimate debts passed to them. Even with the newest letter the balances are over what they should be. If they don't pick up my calls and won't recognise my payment reference, why should I pay this amount if I'm paying vodafone already?

Static on line and when inputting reference code it repeatedly says not recognised. Chosing option to speak to someone loops you back to inputting your reference number.
No response to email.
Original letter looks amateurish thrown together so want to speak to them but can't.
HMRC I have your money but want to do due diligence on ccs before I pay but can't as they are effectively uncontactable. Is this really the standard you are happy with from your contractors?
If only zero stars was an option

27mins waiting for call to be answered. Then a message saying there isn't anyone, but leave your number, type it in, lots of static, states that it is invalid, try again, same again. Hang up in frustration.

Have now emailed 25+ with evidence showing Vodafone wrongly advised me which caused debt. No reply

Have called every day for over a month - no answer. I am still being bombarded with letters, which has hospitalised me because of my mental health.

So received a fine from DVLA thru them, tried calling a few times - no pickup, tried email - finally got a reply to send out a name, post code and car reg, after that no reply for over 2 months, still would be waiting but had to pay it since managed to receive a second letter. Terrible customer servince!!!

I tried to pay a debt on behalf of my grandson as he is at work during CCS office hours. I was advised that he should send an email authorising me to act for him. This was done but I was informed by an agent that it had not reached his file and that it might take two or three hours.
I subsequently rang again but was then told to wait a week for the email to reach his file. I have registered a complaint but got back a standard reply saying more emails were being received than usual and fewer team members were available.

Keep sending me emails saying I owemoney to a company that has already clarified I DON'T OWE THEM ANYTHING 🤬🤬

Chasing me for money that’s already been paid and never answer emails or phone calls to explain why they keep chasing me for a payment of which has been paid for over a month…. Also disgusting customer service isn’t the word

Laughable firm chasing me for a £20 Vodafone debt for a phone which was returned back to the clowns and cancelled under the 14 days

My review is not for the company but the individual working there spoke to a member of staff today called Sarah have to say yeah 5 ⭐️ All day long She is a great person great character and great employee a asset to the team very helpful and she goes beyond her needs to assure customers needs are met and comfortable enough for them had a missed call from cc’s and spoke to her and had it dealt with in a professional manner top employee she deserves to take a deep breather and relax with all the excellent work she’s doing thank you and have a good day

SCAMMER SCAMMER SCAMMER SCAMMER SCAMMER
Please be aware of this company they asked me to pay an amount of £800 for HMRC, I have tried to contact them and I've sent them many emails but they didn't get back to me.
I contacted my accountant and they said they are scammers.

BE AWARE

Well what can I say I've been contacted by these fraudster regarding a vodaphone contract, well I've never had a vodaphone contract, will never have a vodaphone contract, I've contacted vodaphone about this low and behold no information regarding any account in my name EVER!
They can't even get my name right.

Premium number had me on hold abit too long for my liking and the case numbers werent working . Finally got hold of someone a advisor called Ethen who was friendly helpful and gave a toss about more than just my money I explained my Mrs was pregnant and he said not to worry about doing anything today he's put things on hold till payday and said when I call back I can still ask to do half now half next time if it makes things easier at home . Top lad

They are a joke sent me a email about a Vodafone account that's not mine you call all you get is a answer machine sent three emails not reply I've made a complaint to there so called complaints department no reply

This company operates on a nuisance basis in our case we have taken hours on a non existent debt. Best way to deal with it is to bombard their CEO jon goodbold and keep on sending to him hourly daily until he sees that they are claiming an ulawful debt by persistance and hoping person being pursued will give in.

My son, who has a recognised condition on the autistic spectrum, had a gym membership with a company called Anytime Fitness. Back in December 2020 we agreed with the gym company to cease his gym membership and there was nothing to pay.... unfortunately somehow CCSCollect became involved (they claim they were sent the file in May, which is unproven). For the last 2 months this spineless excuse of a debt collection company has harrassed my son on email and now started writing making threats. I got involved and forwarded emails from Anytime Fitness to CCSCollect proving that the account had been closed. The matter is still ongoing as CCSCollect "need to verify this with their client". CCSCollect have been told countless times of my son's health condition and they have all the evidence as provided by Anytime Fitness to close this case. CCSCollect don't even adhere to the Credit Services Authority (CSA) code of conduct, since in this particular matter they didn't follow at least 5 sections of the code of practice they are required to follow. Their managing director, whose details are on ceoemail and LinkedIn, hides in the dark shadows, and doesn't communicate, and their call centre staff are unhelpful (at best) and rude (at worst).... even Anytime Fitness is thinking of raising a formal complaint against CCSCollect about their poor service!!!!! CCSCollect ought to be ashamed of themselves - they have no moral compass and clearly they are more intent on pursuing vulnerable individuals for money with complete ignorance to their client telling them the matter is settled and to stop all activity!!! Utterly shameful and something the CSA and Financial Conduct Authority needs to look in to as a matter of urgency.

No customer service at all calls go unanswered, emails don't get responded and call back never happens

Absolutely shameful and incompetent behaviour.

I received a cryptic letter that I thought was a scam, no info or details or the reason they were contacting.
I call and they tell me I owe money for the property I'm currently at. I call a second time and they have an entirely different version of the story - I owe money for a previous property I rented. No breakdown of the charge, no details on why I was being contacted - only rude, incompetent customer service.

I have since gone to the source (utilities provider) and discovered that they are chasing me about a property I left well over a year ago, which they incorrectly continued to charge me for.

After failing to get through on the phone, I have since emailed CCS twice to confirm that they have received confirmation that I will pay back straight to the utilities provider. ZERO acknowledgement or answer.

Awful and utterly shameful company. Companies should use better debt collection agencies if they care even a tiny bit about customers' wellbeing.

What a joke this company is. Phone calls go unanswered , emails ignored and call back requests do not happen.
My wife has logged evidence of her attempts to contact this bunch of clowns.
If (when) Vodafone terminate her contract she will be more than happy and equipped to take her matter further.