Cecred Avis 

Great products but just don’t buy them direct from the website. They don’t seem to have a functioning customer service team and if they fail to deliver products or there are any issues in the follow up they don’t respond to you.

Buy from Ulta! I do not recommend buying off the Cecred site. If you have any issues you will not get a response. Support is email only. They sent me the wrong order and it's been almost 2 weeks of me trying to get in contact with someone to get a refund or get the correct order. At this point I may have to just dispute the transaction.

This hair care line is absolutely transformative! As someone with natural hair, I had been struggling with significant hair loss, particularly around my edges, which left me feeling frustrated and disheartened. I was genuinely unhappy with my hair's appearance until I stumbled upon this amazing product line while browsing online at Ulta.

Initially, I found the hair growth drops that caught my eye, but unfortunately, they were out of stock. Undeterred, I signed up for the waitlist and eagerly awaited their arrival. In the meantime, I decided to try the deep conditioner, shampoo, and conditioner from the same line, although I didn't expect much from them. However, I was completely blown away by the results!

When I first used the shampoo, it felt incredibly luxurious, almost like I was applying a deep conditioner instead of a traditional shampoo. My hair instantly became soft and manageable, leaving me in awe of how smooth and silky it felt. But the real star of the show turned out to be the drops—they are nothing short of a miracle in a bottle! Since incorporating them into my routine, I’ve noticed my edges thriving and gradually regrowing.

I was so impressed with the impactful results that I ended up purchasing the entire product line. If you're looking for a solution to hair loss and want to rejuvenate your tresses, trust me when I say this hair care line is a game changer. You simply will not be disappointed!

Ordered for my sister parcle was taken of my door step and then trying to contact cecred customer services is a absolute joke in 3 weeks iv had 1 email when iv emailed like 10 times they said I could have a refund and sort it straight away 2 weeks later still no refund and still no more emails dont buy from these what ever you do

I ordered the cecred shampoo..
Conditioner and hair all for 65 bucks and that was on sale... the bottles arrived and they are super small..
Beyonce is making a killing off of these fools... i will never buy it again. Not worth it!

Honestly great brand with very high quality products. Left my hair feeling so clean and luxurious! Absolutely love the edge drops helped me restore so much of my edges in just 1 month! 100% worth it

Beyoncé is cheap! All that money and you can’t afford customer service reps! I have been try to correct my email address for over a week, and no one has contacted me about my issue. Also if you need hair growth help, don’t rely on this company, products take almost a month to get delivered! The hair growth liquid in a bottle doesn’t work just buy rosemary oil for hair growth. What a waste of money!!

Love Beyoncé, and I really wanted to love Cécred, but I can’t. I love the finish it gives a luxurious, salon like feeling, but my scalp hates it. It’s making my scalp extra greasy and flaky, and I’ve never had a problem like this before.

I am really keen to give the Restoring Hair & Edge Drops a try, so I decided to try a subscription for 3 - 6 months. I placed my initial order on 4th Oct and it was shipped on the 6th. Nearly a month later, not only has the initial order not arrived, but the subscription auto renewed, so now I'm paying for something I have never received. I reached out to customer service a week ago and after an initial reply gave my details. I haven't heard back since. So no product + slow reply = no business from me. Shame...it could have been good.

The shampoo/conditioner smells great but it literally makes you bald. I bought the clarifying shampoo and hydrating shampoo and conditioner, after 3 washes, I noticed that my hair was falling and a few bald patches in the front.

I fell for the “emperor’s new clothes”! I should have cut my losses when the ordering process to buy the restoring hair and edge hair drops was so incredibly difficult. After 3 failed attempts I was finally off the waiting list and able to make my purchase. I placed order on 11 July 2025 and it arrived 23 July - surely too short a time from the USA to the U.K? Packaging beautiful but as the product touched my hair line scalp the liquid ran quickly down my face. I wiped it off with my hand and realised there was no product texture - just scented water! No point contacting customer services because they say it will take 30 days to show effects of hair growth - that’s a clever response, because by then my grace period/warranty and return periods would have ran out weeks before! Also not being able to see how much is left in the silver container means I could use up all the “water” and therefore have nothing to return. I have resigned myself to losing the money I paid and learnt a valuable lesson - I must not be seduced by celebrity brand name, video hypes and bombardment of emails from the seller telling me how great a product is!

Horrendous experience. I purchased almost $200 worth of product after getting a free sample in the VIP kit at cowboy carter. AFTER purchase I was informed the parcel would arrive a month later. I’m on holiday and won’t be here to recieve the package. I’ve been here 3 weeks already and ordered before arrival. No worries, I’ll just return to sender. NOPE. I have to fill out a return through a portal and I will be charged for shipping. I won’t be ordering again. Waste of time.

My hair has been flourishing since I started using Cécred products, it is noticeably healthier, shinier, thicker, and more hydrated/moisturized. I have been able to retain more length also! I’ve used the clarifying and hydrating shampoos, the deep conditioner, the reconstructing mask, the setting lotion and hair oil. I just started using the edge drops too and am already seeing results. I absolutely love this line, it’s given me the best hair of my life.

TL;DR: it works if you follow the instructions and understand your current hair needs.

I’ve been using this line consistently for the past few months and my hair (thick, bra strap length, kinky/coily) has never been better; it’s well hydrated and have seen less breakage (not to be confused with shedding).

Reading some of these reviews, A LOT of people have been using the products incorrectly and/or using a product (like the mask or protein) when their hair does not need it. If you are protein sensitive or do not know your porosity, maybe you should figure that out FIRST. Please take the quiz, consult a professional, READ and FOLLOW the instructions.

The serum (in the silver bottle) is a SERUM and NOT an oil.

If you haven’t clarified your hair in months, of course the product is going to weigh your hair down - you have a ton of product buildup.

With any new product, everyone should be doing a skin patch test. You had a breakout from the product and continued to use it? Why? Did you read the ingredient list to see if it had anything in it that would irritate you? No? Why? You saw all the oils and butters in the ingredient list knowing that you have fine hair and still decided to use it? Why?

You’re upset about the return policy because you bought (not brought) a full sized product that you don’t like when travel sizes were right there? Why?

The products work. You just have to be smarter than the box it comes in.

My hair stylist at Ulta beauty used cecred products on my hair. This is the worst product I have ever used. I expected better product from big name Beyonce. I have been charged for nothing my hair is very dry, brittle and no bounce very disappointed. Don't be fooled by name and fancy packaging.

The edge drops have done MAGIC for my hair.

Review of Cecred Hair Products

I recently tried Cecred hair products after a color touch-up at Ulta, and while I must admit, the scent is quite delightful, that’s where the positives end for me. I have fine hair that usually has great body and bounce, but after using the mask and treatment, my hair became limp and flat.

It feels stringy and heavy, almost greasy, making it difficult to style. No matter how much I shampooed, I couldn’t shake off that gross feeling. Blow drying and even curling have been a struggle, as my hair just won’t cooperate as it used to.

Unfortunately, I cannot recommend Cecred for anyone with fine hair. It might work for others, but for me, it has completely taken away the bounce and liveliness I once had. Disappointed with the results!

I placed an order on 3/16/25. The order has been sitting in a warehouse since then. I ask for a refund, and they process a new order. The customer service team does not understand how to deal with customers. I am
so disappointed. I had high hopes because of who owns the business.

I'm learning I should use trustpilot before purchasing anything, because after 1 week, my hair dried up and fell out especially around my edges. I will admit the packaging is cute but the complete silver encasing is not helpful if you need to know how much product is left. I bought the product because my edges were thinning despite not having worn a wig or braids in almost 6 to 7 months. My hair was startng to fill in before use but I wanted to try and speed up the process. Like 1 reviewer had mentioned, after the first use her felt dry and brittle and like her I paid no attention. I should have because by day 3 it started breaking. By day 7, my edges except for the baby hair were gone. For context I have a very low hairline about 3/4 of an inch away from my eyebrows so I was only using the product higher up about 4 inches away from my eyebrows as that was where I was experiencing the thinning hair. Well now, there is NO hair. I didn't purchase it to support Beyonce. I didn't even realize it was her product until I started doing research on why my hair was falling out. Some people say that's to be expected, but nope. It takes me a while to grow my hair. I literally can't afford to use a product that's now giving me bald spots.

Beyoncé’s hair care line is designed for all hair types and styles, whether you have thin, straight hair, or locs that need a deep clean. The Clarifying Shampoo & Scalp Scrub contains tea tree oil and gentle exfoliators that fight through buildup and excess sebum to give you a clean slate whenever you need it.