Celebrity Furniture Avis 

I purchased a celebrity rizer recliner for £1800 with a 5 year warranty but that is only on frame and electrics the covering and padding is only 1 year.After 19 months the seat and back padding is going soft and unsupportive,the shop I purchased it from said it's out of warranty and contacted celebrity chairs who said they wanted £250 to fix it.I checked the 2015 sale of goods act which states that it is covered for 5 years I contacted the retailer who is responsible and under the sales of goods act and must fix it they contacted celebrity and said to carry out the repairs at the retailers expense.I am waiting for celebrity chairs to contact me with an appointment.I would personally think carefully when buying a celebrity chairs chair as they are very dear with what to me is a poor warranty.I must say the retailer.Scotts of Burnham on sea have been absolutely brilliant in the handling of this matter,if you want furniture I would thoroughly recommend Scott's you won't find better

Celebrity asked for a review. I have an electric chair, after a few years the cable to the remote has unexpectedly perished badly becoming unsafe so i had to purchase a whole new remote device and cable at considerable expense due to this failure in manufacture. Disappointing. The item arrived promptly!

Ordered a replacement button controller, was perfect! Simple to order, very quick delivery and quality product, bringing independence back to an elderly friend 🧡 Thank you

Excellent, rapid service to restore the working of my reclining chair. Friendly staff taking the order by phone. Highly recommended company.

Needed a new remote for my wife's chair so sent a photo with chair code from underneath footrest.
Got an email reply from Diane within 5 minutes with the part linked to their online shop with a video on how to swap.
Ordered part which came in a couple of days and worked first time.
I emailed to thank them for the good service and got another reply in 5 minutes.
It is so nice to deal with a UK company who in 2026 still cares about their customers, well done.

Many thanks to Liz in Customer Services. Spring clip on the seat back had broken. A replacement sent as soon as I had sent a photograph of the part I needed. I wish the service from all companies was as good as this. Fantastic service. I am a very happy customer

Great service for replacement part. Ordered on Wednesday evening on website delivered on Friday b

Many thanks to Diane who answered my email regarding a replacement part for a ten year old chair.
Information given enabled the correct part being ordered and delivered within four days.
My elderly father now has a fully functioning recliner again- it may be a cliche but they genuinely have made an old man very happy.
Excellent customer service.

Found a broken spring on the floor beneath the recliner. Contacted Celebrity and sent them a photograph and the dimensions of the spring. Replacement spring arrived less than 24 hours later. Outstanding service!

Needed new controller for rise and recliner for old HSL chair.
Brilliant service delivery wonderful.
Definitely would recommend.

I I have just written a long review about the problems I am continuing to have with Hollingwell riser recliner, which has been a nightmare from September 2024, been padded out messed about with and is the most expensive uncomfortable chair.still not resolved even though shop paid upholsterer to fix it. It can't be fixed it needs replacing.The problem was from day one,and it was the seam causing problems. Technician said not a fault.He added some padding, but the seam still caused pain. I started with pain in knee and had to have months of physio, hadn't had problem before. I ended up having a stair lift because I couldn't get upstairs. In June 2025 the shop ordered a new quilt top, which was even worse,foam slipping around, technician said it was ok. The shop said get upholsterer if I wanted it different. I did this but the seam was still a problem and leather creasing all round it. Contacted Trading Standards who told me to write to shop, they responded in December and it's been in workshop and it is worse than before. My husband has never sat on it and said that it was causing pain to him as well. I know there is something defective with this chair , the one arm is higher than the other as well but frightened to mention that,as always felt that technician was not on my side. I asked for a replacement or for it to be sent back in the first place, but I fought a losing battle. I even had a Sandhurst and paid for this as well. I am sitting on it now but I wanted a decent made Holling well to match settee. Long story. I have contacted shop again but don't think I will get anywhere. I mentioned that my husband never sat on it,he tried the other day and that's when he realised that it's uncomfortable and can't sit on it.

‘Outstanding Customer Service’
An order placed on line Sunday lunchtime with an acknowledgment arrived am today Tuesday. The control handset, well packed with delivery note/receipt.
A simple ‘Plug& Play’ all working fine.
Thank you ‘Celebrity’
Terry

I sent for a new handset which my husband fitted. All sorted in days. Very satisfied.

Always very helpful

Recliner chair purchased from Housing Units 12 months ago.
Stopped working, waited 2 weeks for an engineer, he couldn't fix it.
Case passed to Celebrity to fix, again, waited another week.
Visited today, unplugged the broken handset and plugged another one in.
Why couldn't one be sent for me to fix it??? Would have saved my immobile 92 year old mum struggling and being uncomfortable for so long.
The mechanic came in, didn't even acknowledge my mum sitting in the same room.... How rude!

I don't recommend this company at all ☹️

Chair remote replacement arrived in two days and working thanks

Ordered spare parts for chair delivered 2 days later. Staff very helpful

First and foremost I sent this review to another company by mistake, so hoping to get it taken down by a trust pilot.......
So this is what I said the items I ordered were exactly what I wanted down to the last mm, so thank you, and I will be using you again and again👍🏾

Wanted a replacement handset for a disabled relatives reclining chair.

Called to enquire if they operate the Disabled VAT Exemption Scheme (VAT Notice 701/7) and was advised they only offer this for eligible disabled people purchasing furniture only through their website - and not spares for their recliners!

Seems they are happy to use the standard declaration form when you are spending hundreds or thousands but couldn't be bothered with disabled customers who need to replace worn or broken parts. Very disappointing and discriminatory.

HMRC site states "Suppliers can zero rate parts and accessories which they supply to an eligible disabled customer as long as the parts and accessories were designed solely for use in or with goods which themselves qualify for VAT relief.

‘Parts’ means integral components without which the equipment is incomplete.

I'd purchase a different manufacturers recliner to avoid these nasty little surprises later on.

UPDATE (Their initial reply)
Thank you for your feedback. We’re really sorry for the frustration this has caused.

As the manufacturer, we aren’t able to process VAT exemption ourselves this can only be applied when buying through one of our retail partners. Retailers who supply our products are able to honour VAT relief for eligible customers in line with HMRC guidelines.
BR Celebrity Customer Service Team

MY FINAL REPLY
Thank you for your prompt response. You very clearly stated during the call that you allow (either directly or indirectly through your resellers) VAT exemption on the purchase of NEW furniture. You also specifically stated you DO NOT DO SO on valid qualifying parts. When I asked why you simply stated "We choose not to". I have since spoken to Stokers who were completely unaware of the Disabled VAT exemption scheme and have had to refer the matter to their HQ for permission and guidance. I am currently awaiting hearing from them.

I purchase many items on behalf of eligible disabled persons and if you sell qualifying products via your website, which you do, you should enable customers of these parts to claim VAT Relief where applicable. Not to do so is indicative a complete lack of respect for "customer value" and simply places barriers in the way of your disabled customers, which is NOT a particularly pleasant attribute for a supplier of disabled aids / equipment and I am very disappointed that a UK brand has chosen to act in such a deliberately obstructive manner.

You may wish to check out Complete Care Shop, who, like many other suppliers, offer a simple, quick and straightforward process of allowing customers to claim VAT relief at the point of purchase, but obviously that's up to you and whether you are so motivated to improve things for your disabled customers.