Chancellors - Hereford Avis 

Ellie made a great first impression with her smile and welcoming manner. She was very approachable, able to answer our questions, helpful where needed and let us take our time to look around the property. Highly recommended. We hope she will be showing us around next time.

Fantastic, warm and welcoming estate agent with lots of knowledge about the property.

Bethany was really engaging and had a great understanding of the property.

What made our experience great was that Beth both knew the property and clearly also had built a relationship with the vendor, which meant that she she was able to provide good clear information as requested. Her approach, communication and professionalism have been so different to that to many other estate agents we have met, and, although at this point, we are not moving forward with this particular property, we would be more than happy to have Beth's help and assistance in the future. Truly great experience to work with

Bethany has given exemplary service throughout my search for a property. She has remained committed and professional throughout and, even though I have found a property elsewhere, I wouldn’t hesitate to recommend her. Most agencies in Hereford expect search sites to do the work for them; Bethany definitely goes the extra mile.

Purchased property through Chancellor's Hereford. Submitted the guide price listed on their website, which was rejected instantly, on the basis seller would complete additional renovations. Submitted a higher bid, but plot twist: the seller did not complete the renovations, and left the property in an unsanitary state. I'm talking rotting meat being left in the sink levels of bad.

Called the Estate Agents asking for immediate assistance. There were missing keys, no instructions as to how to access utilities, and we needed to make contact with the selling party.

Chancellor's response was to effectively shrug and say "tough luck. Your problem, not ours."

I was left distressed and needed additional guidance and assistance from the agents involved, especially in light of the uplift paid. None was forthcoming.

Chancellors will act solely in their interest, and not yours. A house purchase is the most stressful transaction someone can go through, and if you are potentially purchasing through Chancellors, I would strongly recommend you think twice. They are unhelpful, require constant chasing, and when you complain, will tell you that it's entirely your problem to fix.

And that's on top of the sanity destroying following up you'll need to do around how the transaction is actually progressing.

Avoid, at all costs. Even if you find your dream property - just don't do it. Not to be trusted.

EDIT: I have already emailed Directors@. They fully absolved their team and believe everything to be my fault. They were as useful as a chocolate teapot.

Sales Negotiator Beth has been brilliant throughout. Ensuring we as customers felt fully confident in her work, chasing information we require, having 100% commitment for our sale and most of all the wonderful customer service.

Thank you so much for all of your help, it doesn't go unnoticed.

My experience with Chancellors was very positive from start to finish. Beth was terrific to work with and it's easy to give a 5 star review!

Very good service from Bethany Ashton at Chancellors Hereford from the start keeping us well informed, resolving problems and reassuring us throughout until completion.

Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have

Always punctual and efficient

Bethany goes above and beyond to find you the right property , her tenacity and attention to detail is something I haven’t experienced before
In a hostile housing market she is the agent you need

Bethany at Hereford’s Chancellors was absolutely amazing. She was professional, kind and informative throughout our experience purchasing. She was able to answer our questions truthfully and accommodated our time when viewing the house. She was a delight throughout. Thankyou Bethany!

Ellie was professional and approachable and treated us with a wonderful blend of respect, humour and honesty. It was a pleasure meeting her and she has been exceptional with her follow up and post offer support.

Very comprehensive and professional we choseChancellors after some less than impressive discussions with other agents. The staff we met were a credit to their firm and refreshing in their approach.

Chancellors are the agent selling the property we are buying. Bethany has been very helpful and supportive so far so good. Refreshingly the agency has been proactive and transparent, so far we are being regularly kept aware as the sale moves forward.
Would highly recommend as they go the extra mile.

Process from start to finish was completely stress free and the communication from the agents to myself was well received. Regular updates were provided

The company were very professional friendly and extremely helpf

All the team has been fantastic but shout out to Ellie who has really looked after us!
Responsive, reliable and trustworthy!
Selling and buying through chancellors has been a really easy experience

ZERO STARS!! Hereford Chancellors just awful.
They don’t return your calls
They don’t return your emails.
They don’t send your viewing feedback.
Very poor customer communication experience.
We were left feeling that they were biased towards the buyers and not us the vendors.
We had very little communication from them.
They only communicate when they want to.
Caused almost complete communication breakdown between us and our buyers.
Our respective solicitors saved the situation by instigating direct contact between us and buyers via WhatsApp.
16 weeks to get to Exchange.
They almost derailed Exchange by interfering at a crucial point when asked by solicitors not to.
But Chancellors still want their Commission.
We have tried a formal complaint against Chancellors Hereford and have just had our feedback from them.
I now feel extremely personally upset by the response from their Directors.
Horrible customer experience.
Horrible company to deal with.
Do Not use Chancellors Estate Agents if you value your sanity.