Was promised a refund due to flight cancellations during covid. After six years still waiting and they have stopped replying to emails.
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Lisez les avis des autres
FLYER BEWARE. Should have ZERO STARS. Pathetically run business. This is the armpit of travel bookings. Checkmyfares.com have no intention of taking phone calls in every state of Australia. Em... Voir plus
We've been waiting for our refund for more than 40 weeks. Numerous emails sent to them, they are using generic template/auto reply to answer our query. So frustrated...we have now reported the case... Voir plus
L'entreprise a répondu
They shouldn’t be operating in this industry. I received confirmed tickets from them to fly from Adelaide to Bangkok through Kuala Lumpur. When I got my boarding passes, to my surprise, flight from K... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
CheckMyFares.com is an Australian owned and operated online travel company, utilising industry leading technology to offer customers a very simple booking tool to access the best priced airfares in the market. Our customers can choose flights from all major airlines worldwide, at the best possible price. Customers have full control of their booking process, whether it’s a simple domestic flight or a complex international itinerary with stop overs, multiple destinations and even dual one-way flights. At CheckMyFares.com we pride ourselves on world class customer support to ensure that while you are in complete control of your booking, you are never alone. Our customers book with confidence knowing they are using state-of-the-art technology to access the best flight deals, across all major airlines, with absolutely no hidden fees.
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Mauvais
271 avis
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Stalling on refunds
Like everyone else, I have been waiting for my refund for a year now and my airline confirmed they refunded the money back to Checkmyfares 6 months ago and even on a skeleton staff... this does not take that long to refund money that belongs to other people. Seems to me that this is nothing more than a stalling tactic as so many other companies have.
managed to pay back refunds in a timely manner. After reading everyones review here - its obvious we are not going to get our money back - I suggest everyone now go to the ACCC so they can start their investigations - its obvious they are holding a LOT of money that was refunded by the air lines and probably also getting job keeper payments too - its time to take action everyone...
18 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Trudy, Thank you for your feedback. We appreciate how frustrating this whole process has been, we are frustrated too. We do apologise for any delay, we are working with a skeleton staff at the moment and doing our very best to get to everyone as quickly as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. I can assure you we are getting to all emails and doing our best to get refunds processed and funds back to customers as quickly as possible.
Reply needed asap
I have been trying to get in touch with checkmyflights on and off for the past year with no luck speaking to anyone. No one returns calls, emails or FB msgs.
I had a flight from SYD-MEL booked with you for last April. Reservation number V75964 and all i need is a letter of authority releasing the flight so I can get a credit from Virgin. Not hard, but does require a reply.
15 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Ariane, Thank you for your feedback. We do apologise for any delay, we are working with a skeleton staff at the moment and doing our very best to get to everyone as quickly as possible. We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are getting to all emails and doing our best to get back to customers as quickly as possible.
Immediate action required / cancellation status -CMF-2020-06649
I confirmed that Air-line company already approved my flight cancellation 3 month ago, CMF did not refund my money yet and never answer emails. Customer service Web page closed!!! I really don't know what happened for them. Please contact me asap and confirm the cancellation.
11 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Kim, Thank you for your feedback. We appreciate how frustrating this whole process has been, we are frustrated too. We do apologise for any delay, we are working with a skeleton staff at the moment and doing our very best to get to everyone as quickly as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. I can assure you we are getting to all emails and doing our best to get refunds processed and funds back to customers as quickly as possible.
CMF-2020-05833 l have not received a…
CMF-2020-05833 l have not received a reply about changing flights. I have sent 3 emails and no reply in the 24 hours promised. Now the customer support link does not work and the manage my flight does not recognize the CMF number. I will say this, when l needed to change the flights from July to October, Check my Fares replied very quickly, l am not sure what is wrong at the moment.
10 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Impressed, Thank you for your comments, we value all feedback. We do apologise for any delay, we are working with a skeleton staff at the moment and doing our very best to get to everyone as quickly as possible. We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are getting to all emails and doing our best to get refunds processed and funds back to customers as quickly as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out.
These guys are not replying to the…
These guys are not replying to the email and queries.
10 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Amit, as discussed earlier, your request has been received and is being processed.
REFERENCE: CMF-2020-04202
REFERENCE: CMF-2020-04202
March 2020 I booked 5 tickets for a family holiday. These 3 of these tickets were with another online travel agent and 2 were with Checkmyfares. These were exactly the same airfare conditions, airline company and purchasing conditions for all 5 tickets. I have just received a full refund for the 3 tickets with the other online travel agent. This is now proof that you are withholding my money. I would appreicate if you could kindly provide me with my fiull refund. I have have tried to contact you through both phone and email and I am not getting any response.If this matter is not resolved promplty you leave me no choice but to take this matter further.
9 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Deb, We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are getting to all emails and doing our best to get refunds processed and funds back to customers as quickly as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We do apologise for any delay, we are working with a skeleton staff at the moment and doing our very best to get to everyone as quickly as possible.
My CMF number is CMF-2020-04626
My CMF number is CMF-2020-04626
Please check and let me know when you guys are issuing my refund. This is really ridiculous. It's been more than a year and my refund is still not processed.
3 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Gisha, Thank you for providing your Reference Number and apologies for the delay in responding, we are working with skeleton staff at the moment and doing our very best to get to everyone as quickly as possible. I would be happy to check on the status of your refund.
These guys are literally the worst
These guys are literally the worst. They were regularly communicating with me regarding my refund for flights in march 2020, I requested an update 3 weeks ago and have since emailed every single day with no response. I understand the process is lengthy but I think at the minimum a response to my queries should be accepted. Checkmyfares are scammers and are only lining their own pockets
1 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Samantha, as discussed this request has been escalated for investigation and I will contact you with an update as soon as possible. Thank you again for your patience.
The WORST scam travel website on the internet!!!
Never, ever book with this absolute scam of a website! Still waiting on a refund for cancelled flights from Syd to Fiji 9 months later. I’ve sent them 64 emails chasing the refund and have continually been told ‘the refund is coming’. Fiji Airways have released the funds but checkmyfares.com won’t return the money! Currently they are not responding to my emails at all.... I have contacted the ACCC and by the looks of these reviews so have many others. Stay away!!!!!
1 mars 2021
Avis spontané
Réponse de Checkmyfares
Thank you for your comments, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Requested a refund and 10 months later…
Requested a refund and 10 months later still do not have a refund.
Do not book tickets with the agent!
1 mars 2021
Avis spontané
Réponse de Checkmyfares
Hi Robbie, Thank you for your review. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Guys it’s time to initiate a class action
Guys it’s time to initiate a class action, both CheckMyFair and Qatar Airline must be responsible. These guys had the refund from Qatar Airways and still not refunding customers, time to join up and start a class action, I suggest a Facebook page. Please contact me if you experienced the same.
26 février 2021
Avis spontané
Réponse de Checkmyfares
Hi J Gh, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Time to take action people
It's been so long they still refuse to return my money with other companies I got the refund less than month. they keep talking about there suppliers who's you supplier? every one that's been riped off by them we need to get together and take action and sue this company let's all get in touch make shure this company never do business again. Let write to the media and get this on national TV with all there names.
24 février 2021
Avis spontané
Réponse de Checkmyfares
Hi Jay, Thank you for taking the time to leave such a passionate review, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible.
Nearly 12 months since our flight from…
Nearly 12 months since our flight from Melbourne to the UK was cancelled due to the Covid outbreak. Been in contact with CMF on several occasions and still nothing but excuses. This is beyond poor service and should be a warning to any other people who are fooled into using this company for a flight booking. I will continue to try to get our refund and will not give up as this is not a small amount of hard earned money and would like to finally put this whole disaster to the back of my mind
16 février 2021
Avis spontané
Réponse de Checkmyfares
Hi Janina, Thank you for your review, we value your comments. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out.
SCAMMERS!!!!!
DO NOT EVER BOOK WITH THIS COMPANY! I wish I could give them ZERO stars. I cannot believe this is happening to this many people! It has been about 11 months now STILL WAITING FOR MY REFUND!! Countless emails with the same generic response from them. I was told my money had been sent to them from the airline, almost 5 months ago however apparently has been with their "OIC" since then!! Are they for real!?!?!? They are literally withholding everyone's money just to keep their company afloat! This can't be legal.
Now, since I have advised them that I will be emailing them every single day until I have confirmation that my refund has been transferred they have stopped responding to me all together! And of course they have disconnected all of their phone lines so no one can call them. Absolute joke.
16 février 2021
Avis spontané
Réponse de Checkmyfares
Hi ATS, Thank you for taking the time to leave a review, we value all feedback. We appreciate how frustrating this whole process has been, we are frustrated too. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes.
very unprofessional and liar
I booked my tickets with them first time in Dec 2019 to travel in March 2020 but due to lockdown we couldn't travel and we put a request for refund in end of March 2020 and still waiting for refund for four tickets every time when we reach out to them we got same answer refund process is in queue i don't know how long they will take to refund it is almost a year now very bad service these guys got refund ages ago from airline but don't want to refund it to the person who actually paid that money to them. they should know every one is asking for their money they paid .We r not asking CMF to pay from their pocket.
15 février 2021
Avis spontané
Réponse de Checkmyfares
Hi Nirmal, Thank you for your comments, we value all feedback. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We appreciate how frustrating this whole process has been, we are frustrated too.
10 months still waiting for refund, lied to Fair Trading
After 10 months of waiting, excuses and delays in paying my refund, CMF assured Fair Trading the refund would be paid by 12 February. No surprise, they lied to Fair Trading and the refund still has not been paid. The airline processed the refund months and months ago, CMF are just holding on to it.
Same stock standard response from CMF below. Just one excuse after another. CMF assured both myself and Fair Trading the refund would be paid - but it hasn't. CMF stop blaming the airlines - the carrier refunded my fare to CMF months ago!
14 février 2021
Avis spontané
Réponse de Checkmyfares
Hi Sharon, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible.
Bunch of Liars and Dodgy people
It's gonna be nearly a year and I've not yet been refunded for my tickets. Every time I write to them, they give me a different excuse. First they kept saying the airline has not refunded. Now it's been over 4 months since the airline refunded the amount to them but they aren't paying me. Keep saying, that they are short of staff so it's taking time. The next time I was told I've been put on the priority list (This was in October). Now they keep writing back that they have a process. Bunch of liars and untrustworthy people.
8 février 2021
Avis spontané
Réponse de Checkmyfares
Hi DC, Thank you for taking the time to leave a review. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. Airlines process the refunds and release the funds to their suppliers, not the travel agent. The suppliers then need to process the refund and return the funds down the line to the agent, so we can get them returned to you. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
Got my refund finally
Like most people here, even I was frustrated with CMF not processing refund. Apparently my refund was in reconciliation process for the last 7 months- that's the reason CMF gave. After countless emails back and forth, I requested my bank for a chargeback. Finally, I got my money back via chargeback process.
I would recommend for all those waiting for their refund, to request for a chargeback. Provide the bank with email correspondence you have had with CMF as proof.
I know any chargeback request should be place within 90 days, however, any bank would entertain a request. As in my case it was more than 6 months and my bank understood the situation and helped me.
My only reason for putting this here is because CMF is lying and refusing to refund someone's hard earned money. I hope this helps to get your money back.
18 janvier 2021
Avis spontané
Réponse de Checkmyfares
Hi Sushma, Thank you for taking the time to leave a review. It is also worth noting that most banks will reject a Charge Back, when the refund is already being processed. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. In a non-pandemic world, airline refunds can take upto 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. I can assure you we are all doing our best to get refunds processed and funds back to customers as soon as possible.
Refusing to process my flight credit…
Refusing to process my flight credit saying I was a no show to a flight during lockdown that I was never even imformed about!
CMF-2020-04949
12 janvier 2021
Avis spontané
Réponse de Checkmyfares
Hi Sashi, Thank you for taking the time to leave a review, we appreciate all feedback. It sounds like there has been a misunderstanding here, if you would like to advise your CMF Booking Reference Number we would be happy to investigate your case.
*WOW!!!!!....UPDATE...Same as the countless others...
*SOoooo someone has gone through and replied to everyones review on here with the same generic BS my other (now 90+) emails read like...They quote 12 weeks again, again and again...I am now past week 41!!!!!!!!!!!!!
A staff member claimed that on Aug 31st they had received my refund from the airline and that now their OIC just needed to process it...HELLO That was 5 months ago!!!!!!!!!!! Your OIC is the most useless person in charge of something EVER! Even the caryard that once scammed me finally fixed their lies and BS in would you believe 12 weeks! HAHAHAHAHA! True story....Same as the countless others...No refund in 8 months, 70+emails and no end in sight except them going out of business I fear...ALWAYS book directly with the airline in the future my friends.
6 janvier 2021
Avis spontané
Réponse de Checkmyfares
Hi Rj MC, Thank you for taking the time to leave a review. I can assure you we are not going out of business and we are all doing our best to get refunds processed and funds back to customers as soon as possible. In a non-pandemic world, airline refunds can take up to 12 weeks to process and when COVID canceled almost every flight at once, the process has become very congested, as you can imagine and has blown those processing times right out. We appreciate how frustrating this whole process has been, we are frustrated too. We would love to refund everyone immediately, but we have to work within the Airline and supplier processes. If you would like to advise your CMF Booking Reference Number we would be happy to investigate your refund request.
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