cheekychickadeestore.com Avis 

My experience with Cheeky Chickadee has been extremely disappointing. I placed a preorder that was advertised to ship the week beginning 10 November. That date came and went without any update sent to the email I used at checkout. I waited until early December before following up about the status of my order, and even then the business failed to respond until I sent multiple emails.

When they finally replied, I was told the reason I hadn’t received any updates was because I wasn’t subscribed to their marketing emails. This is not an acceptable explanation. Basic service updates should be sent directly to paying customers. Expecting people to opt into marketing in order to receive essential preorder information is unreasonable.

The advertised timeframe mattered because this item was purchased as a Christmas present. Instead of taking responsibility for missing their own shipping window, the business shifted blame onto me for not being on a subscription list and provided vague assurances about stock “flying in.”

To make matters worse, the polite comments I left on their Instagram and Facebook pages were deleted. Shortly after, I was blocked from their Facebook page entirely. Their justification was that negative comments attract more negativity and that social media is not a customer service channel.

I did eventually recieve confirmation that my order was cancelled and refund processed on the 5th of December.

What I encountered was slow communication, a failure to honour the advertised shipping timeframe, deflection of responsibility, and the removal and blocking of legitimate customer feedback. I would strongly encourage potential customers to think twice before ordering, especially if you need your items to arrive when promised.

I bought last year, they came but they forgot to send my nephews togs. They did send when I followed up.

I tried ordering again.

The people working for this company seem nice, Alex, but the issue is they are selling a product and promising a product they just don’t have.

Maybe the company making cannot produce them? Maybe it’s too hard to run a shop selling kids togs.

I don’t know.

I bought togs for four kids on 18 September 2025. They said they will deliver 20 October 2025. I am now at 28 November and I have followed up so many times with no product still. I wish I had just bought somewhere else.

I think what has frustrated me the most is seeing the dates change on the website and no updates or comms. I unsubscribed from the marketing emails and they said this is why I didn’t get updates on my order.

I think if you are promising something you can’t just keep pushing the order date back.

Super love these swimmers! They are vibrant and easy to see in the water. I always get compliments on how great they look and I’ve got some for myself and 3 kids! I’d love the matchy matchy swimmers. The communication is great and they have made it easy when I’ve had to exchange sizes. I’ve bought more and can’t wait to get them. Definitely recommend this company if you want great swimmers and good service.

Would give zero stars if I could.
Essentially the same as everyone's experiences below, swimmers not shipped on time, and then after I had requested a refund 3 times, they totally ignored my request and shipped the items the week after I lodged a complaint with Fair Trading. I was given the exact same excuses - even down to the one about Paulina no longer working for the company. After I was finally able to get a response out of someone, Alex then provided me with return details for the items and said they would refund my postage costs as long as I provided them with a copy of my receipt.
I have returned my items, provided the receipt details and it's confirmed by Australia post that they have had the returned items for over 2 weeks. And surprise surprise, it's the exact same story - they are ignoring my emails following up on the refund I was supposed to receive after sending the items back.
HORRIFFIC customer service, a total rip off and now they have both my items (that I stupidly paid to return to them) and my money.
DO NOT BUY FROM THEM.

Update: the day I posted this review and submitted a charge back through my bank I miraculously heard from them and got a refund. Looks like they only take you seriously if you make enough noise about it in places someone might actually see you.

Paid and ordered in MAY. Waited with changing ‘expected’ dates and limited email/support responses, with false promises made via email of issues and new delivery dates due to ‘staff changes’ and ‘warehouse issues’. Finally received SOME of my product in OCTOBER (5 months later) with parts of the order still missing. Now the process of lake of communication back from them and ghosting responses. Definitely embarrassing for an Aussie Company.

Update: it is now end of November…. Excuses, excuses, excuses. After emailing with a variety of staff this year and having multiple dates given for my paid items to be sent to me, ‘Alex’ has stated that I won’t be getting my pay order this year…. That’s over 8 MONTHS….and god knows into next year how many months more if I was to wait. I’ve bitten the bullet and stated that I want a refund… this is so disappointing. Would not recommend to anyone.

Wish I had seen these reviews before I ordered in June. It is now October and I still don't have the swimmers- I have followed up multiple times with Paulina and same as all others, it says it was sent but I never received it. I finally had to have Amex dispute the charges.

Same experience as everyone below. Ordered in May and now its October and no swimmers. Have been requesting a refund and no response has been received. Really disappointing as previous orders no problem.

Same experience as everyone below. Have been requesting a refund for over a month as my child won’t fit the originally ordered size as it was 3 months ago and get no response. They finally responded and said Pauline was no longer with the company and my order magically got sent but am still waiting for it. Quite frustrating when you request a refund for a whole month before it’s sent and they send it anyway and you won’t be able to use the product. They are now making me pay for the postage to return the items before a refund can be processed. Honestly the worst customer service I have ever come across.

Absolutely no communication to state items would be delayed and only updated when I emailed them.

No accountability for delays, no apologies, nothing. A story about how they are a family run business and words hurt. Sorry, but if that's how you run a business then you deserve the bad words. Delays happen but take a bit of accountability and let customers know. I might have been a return customer if that was the case, now I will never buy from them again and have told my friends not to either.

Wasted my money, ordered back in May 2025, was told they were on back order. Emailed again saying again no response on confirmation of shipment. Emailed again and said it was being shipped, never recieved items and never recieved confirmation my items were shipped on. After countless emails with no response at all I am very annoyed. We have ordered before and there hasnt been an issue. But i will never recommend or buy from them again. I still havent recieved my items after 4 months

This company cannot take criticism and refuse to be transparent, they do not inform customers about extended delays on pre-orders (order from May has not yet been delivered in mid-September) they do not allow any "negative" customer service questions in their VIP Facebook group so it is not surprising when their customers have no recourse but to leave comments on their public Facebook or Instagram or to leave a review here. They then have the temerity to post a story saying that, "words hurt". Actually, silence hurts us more from a business, considering your customers have spent hundreds of dollars and are unsecured creditors with no indication of if the goods will be supplied. It is not "hate" when your customers just want a simple response to their valid questions and you erase their comments. Be very careful ordering anything pre-order from this company.

In terms of their products, check the stitching of items carefully, especially the bedding. Although due to their pre-order model, it means there is never any stock for replacement of faulty items anyway.

Being open and honest about delays would have stemmed the negative sentiment surrounding this brand in the last few months.

Never received my product ordered in June. That was supposed to be shipped on the 7th July for a family holiday. Have stopped replying to emails. Have requested a refund but no response.

I'm in the same position as others. I've been a loyal customer for over 7 years. Ordered a pre order item and was meant to be here in July for my daughter bday. Received no communication that it had been delayed, only when I logged into my account I saw the new date which has now passed. Still yet to receive my order, I've sent 5 emails with no response so looks like I'll be contacting my bank to get my money back. Really disappointing as I've loved their products, but won't be ordering amytime soon.

I ordered in June based on a July 28th ship date. July 28tj came and went with no communication (just a stealth changing of the ship date on the website). In September I had to chase her up after weeks of emails being ignored. I ended up trolling her socials (now deleted) to get a response. I was told my package was shipped. It wasn’t I hadn’t received shipping. Suddenly Monday I received a notification in my aus post app of an express post package. She’d lied. Sent it Monday to shut me up. It won’t work, I’ll continue to share my experience. Terrible, unethical company, full of lies and excuses and deleting all negative comments on social media to avoid accountability.

Same as other reviews. Ordered months ago. Was promised items would be shipped every week for the last few months. Now she won't respond at all. Have had to contact the bank to try get a credit charge back.

Wow I wish I'd read these reviews before buying from this company. I spent a lot of money a couple weeks ago on items that were meant to be express posted in 2-4 business days. Over two weeks since and the items have still not been shipped. Same story stopped communicating. This company is a total scam

To everyone else - contact A Current Affair. They are looking into it.

Spent a lot of money on an order that was meant to be shipped in August. Promise after promise not met, now not responding at all, deleting comments on Facebook page. I have been told that it's been stressful for them too because of their supplier delays...
So disappointing, I've ordered from here before and it is lovely quality, but I would never risk it again. I have lodged a credit card charge back.

Ordered a month ago, still haven’t received any shipping information. Emails are no longer being responded to and social media comments are being deleted. And she’s STILL taking orders! Steer clear and spend your money elsewhere. So disappointing.

I ordered six items mid June, at which time the website said my order would ship week commencing 7th July. I haven't received a single proactive email from the company advising of the delays; I've sent follow up emails which have all had different timings provided for delivery, with the most recent email (on 20 August) saying they were on track to ship in 10 days. Still no update or delivery - I had saved for these items for ages and ordered specifically for a special family holiday, and am now confident the items won't arrive in time. I'm so unhappy with the customer service, I understand some things are out of their control but there should have been regular, clear, proactive updates on our orders instead of absolutely no correspondence at all.

I wrote the following to them today on their Facebook/instagram. I don’t have the energy to change the wording for this site as I have been trying to chase up my order from them for months with a severe lack of communication back from them.

Hi I placed my order in June, received zero communication that it was delayed, wrote an email to you and you replied saying it would arrive mid-August. Advised you that the lack of initiative and communicating to your customers about delays wasn’t acceptable and you wrote back saying you would communicate better in the future. Another month passed and mid August came and went, so I wrote to you again, after once again receiving no notification of any delays. Yet this time I have had no reply and my order is still not here nor has it been shipped. It is now September and I placed the order in June. Can you please let me know if I will be receiving the 4 items I paid you a lot of money for 3 months ago, as your lack of communication is getting concerning? Thanks.