Chesneys Avis 242

We bought a new fireplace and fire from Chesneys, just had it installed so not sure about how good it works, but service from Nick was exceptional. There was a mix up with our order, which meant we had the wrong fireplace installed and had to get it removed and replaced. After a few discussions, Nick assured us it will all be sorted and so far it has been. What could have been a very expensive mix up ended up being a great customer service experience, so full credit to Nick for sorting.

Only thing to note, for those who are looking, is to check carefully the various models as they are called very similar things. We bought the Clandon Bolection (in the Contemporary range), but turns out there is also a Clandon (in the Georgian range) and an Elemental Clandon. This caused the mix up, so beware. As I say, ended up being handled very well (after just a bit of heartache), but best to avoid mix ups in the first place.

Absolutely love my Chesneys Heat & Grill. Bought the pizza stone & our 1st attempt making pizza on it was pretty successful! Couldn’t believe how quickly they cooked! The heat output is amazing!

I've bought Reef Outdoor Sofa Suite 2+1+1 with Coffee Table Set & one Bosch Rotak 34R Electric Lawnmower for my garden place. Great value for money. Recommend.

Excellent service. Absolutely stunning fireplaces - the sales people were so helpful both in the shop and in emails to help us choose which would be best for us. The installer was a pleasure and couldn't do enough for us - very neat and professional work. We are very happy with the end result - would highly recommend.

I can’t see how to reply to your reply - yes, I sent photos and yes I was offered touch up paint - nothing received. Yes I did check the stove over winter until around four weeks in Feb when I was away.

I bought the Garden Gourmet last autumn and have fired it up for the first time this fine Easter weekend. 2 things; firstly the BBQ works just a described. The Cheney's charcoal is good quality large chunks but the unit works just as well with briquettes and produces and (importantly) maintains temp within a narrow range as you wish. Having produced a good Shwarma, a few logs chucked on and the baffle repositioned allowed four to sit round and enjoy the flames as the ambient temperature dropped to 8 degrees. Lovely evening and a pleasure to have a bit of kit that actually delivers on its promises.

I have been very impressed by the heat and grill product and by the customer service throughout the process of buying the product and delivery to our home in Austria. Christian Paris from Chesneys has been excellent and very responsive to any questions.
I can thoroughly recommend this company.

very good customer service - phone calls and emails answered promptly - so i have bought 4 stoves recently - highly recommend. Oxted

After purchasing a Chesneys Salisbury 5 stove in 2020, we have now found that the bottom brick has started to crumble. Ash has been left in the base as per instruction guide. I'm amazed that customer services seem to think that this is acceptable. The handle came off mid use because the grub screw came off and the info plate on the back of the stove was also loose, which had to be removed, with difficulty. I purchased the stove because I own a Chesneys stove which is around eight years old and still going strong....no issues with bricks etc. The warranty with the stove gave me peace of mind, but I don't think it's worth the paper it's written on. I am not happy to leave the brick as suggested and will have to replace at my own expense. I will not be purchasing another Chesneys stove in the future.

The most terrible experience ever. Don’t use this company, they have awful customer service.

I ordered my fireplace October 2021, and while it was more expensive than other brands, they assured me it was due to better quality and better service. I was told my fire would be installed by Christmas, and with that happy thought in mind I forked over for it. We are in February, the fireplace they installed was wrong, they had to change the basket, the glass header cut for it was measured badly and so didn’t fit, they are now unable to provide one at all, so are actually coming to collect the entire thing and to refund my money. To top it all off, my beautiful brand spanking new cream rug was entirely damaged with oily chimney soot by their fitters. Chesneys said they were not to blame as their fitters are separate from them and so no one has paid for the damages or to replace it. So not only did I waste time and tears for absolutely nothing, but now I’m stuck with no fire and a ruined carpet.

Great Service, great product!
I got in touch with Chesneys, because I couldn´t find a supplier in Germany. From the start the contact was courteous and very helpful. Everything went absolutely smoothly.
The Heat and Grill is well manufactured with these little details, which underline, that someone has put a lot of thoughts in it.

I'm a resident of Spain, where currently there is no local representative of Chesneys. After a couple of emails, customer service worked out a quote and logistics for shipping the product abroad. A few weeks later, a Heat & Grill found a new home in Spain. Amazing service!

The delivery contact was on time, helpful and friendly

Just 3 days before Christmas, the top firebrick of my Chesney Beaumont broke & fell into the fire. In a panic I rang Chesneys (Chris at Battersea) who was most helpful and I ordered the new part that same day.
It was sent out that same evening at 7pm and reached me in the morning post. I was over-the-moon delighted and Christmas was saved!
Full marks to Chesney's customer service.

Excellent purchase and professional service from delivery and sales teams, unfortunately due to purchasing my barbecue late in the season I have been unable to use it yet but looking forward to next year when the days get lighter and warmer.

We had a Chesneys gas wood burner stove fitted over 12 months ago and it is STILL not working. The after service we have received from Chesneys is absolutely unacceptable, they haven't even been out to check the safety of this gas stove. We have just had 8 days without electricity and one of our reasons for choosing a gas wood burning stove was to give us some heat during the power cuts that we sometimes have in this area, unfortunately what should be a welcoming focal point in the room is stone cold and unfit for use. The glass goes black in minutes and the acrid smell is unbearable. If it is turned off for a few minutes then tried again the stove will not even light. We understand that it has been difficult for many businesses over the last 18 months but we have been very fair and extremely patient although we wish now that we had not chosen a Chesneys product or had any dealings with Chesneys.

Great product, great service

We've received an excellent service from Chris at Chesney's and our project with its demanding schedule benefited from Chris's professionalism and care.

Incredible service - I couldn't recommend the team more.