Chesneys Avis 242

I have purchased from Chesneys before and always happy with the product especially the Shoreditch Wood Burner we purchased in November 2020.
We then purchased a Heat and Grill in April 2021, promised we would get it for summer, turns out after many pleas to get it for my husband's birthday in May, my son's birthday in June, family wedding in July we are now being told possibly the end of August . . .
The communication has been extremely poor from the company with no reassurance if the warranty starts from date of purchase or delivery, as this makes a huge difference. Requesting summer delivery for this out door product, Chesney's retaught is " that its an all year round product" but who barbeques their Christmas lunch?
I am very disappointed as seventeen months on from the pandemic, the company blames it inadequate service on Covid and Brexit. . . really?
We are on the verge of cancelling as we have seen the Kamado Red wood grill which is fantastic looking has many more features, is similarly priced and available for delivery tomorrow. We also like the look of the Green Egg similar spec but far cheaper.
To sum up the Chesney product is great, the communication poor, customer care non-existent, the delivery "whenever" please learn from us-
think before you buy.

I want to give a 5 * review as this product (Clean Burn) is a great addition to your outside living. Customer services dealt with my issues in a friendly and satisfactorily way. The lead in time was more than expected and the delivery company not only let me down but let Chesneys down. And whilst that is something they can pick up and improve on i did feel it unfair to criticise Chesney for this. So to sum up the unit is now with me and is and excellent well made product and Customer Services are there doing a great job to resolve any issues.

Not cheap but a fantastic product that enables us to have another living space in the garden. Very pleased.

Strongly recommended!

I’ve shopped around many fireplace companies and have been buying from Chesneys for a number of years now.
Their product range and quality is far superior to anyone else.

Not impressed by constant delays in fulfilling my order which was made in March 2021. I purchased through another company who say that there is nothing they can do as Chesneys are over promising but under delivering. I have been given three different delivery dates, all of which have been cancelled at the last minute. Not good enough.

We wanted an elegant quality fireplace for our listed home. We did our research and very pleased to have chosen Chesnys. Everything superseded our expectation and most delighted with the end result.

Our Heat and Grill arrived in March 2021 and we are delighted with it. Superb build quality, easy to light, burns very clean and it throws out a tremendous heat. Our friends and family have been astonished by it. Just be warned - your guests will not want to leave!

I was promised that somebody would call me back reference a query and i am still waiting

Great stove for outdoor entertaining. Excellent response by Chesney’s to problem with delivery contractor.

Heat & Grill is well made and exactly as described and arrived on time. Marked down from a 5 in that the "white glove" installers knew little more about the device than we did and were really just a delivery service and the smokeless operation is a lot less smokeless than expected even with kiln dried wood. Cooking is however a lot more controlled than a conventional barbeque.

I recently bought the outdoor clean burn wood burner stove.
It’s a really well made and attractive piece of kit. And my goodness it kicks out some heat .
Service was first class including white glove delivery .

Really impressed

Delighted with the Clean Burn stove. It lights easily, doesn't smoke you out and provides good heat.

Excellent service from ordering, payment and delivery, totally thrilled with the Heat and Grill Barbecue, would thouroughly recommend, well worth paying a little bit extra!!!!

I received my Clean Burn stove in good condition and well packaged. The stove is of excellent quality and the performance is stunning. It really is clean burning. I only use kiln dried logs so there is very little smoke.

The only issue I had is with the delivery company. I was given a delivery date but the delivery company delivered the wrong and empty box! They did however, deliver my stove the following day. Chesneys were very helpful in getting this issue resolved quickly.

I would highly recommend this stove. It is expensive, but the build quality and performance is excellent.

The Clean Burn Outdoor Stove we ordered arrived ahead of the long delivery date which was a nice surprise. The stove itself is absolutely fantastic. It burn better than the wood burner we have indoors which cost 4 times as much. We are delighted with the quality and functionality.

We now have 2 chesney outdoor woodburning stoves. We like the newly delivered Clean- Burn stove.We feel safe with it and use it on our decking.

Great service and friendly helpful Richard on the end of the telephone.
Thank you, we love the Chesney Heat and Grill can't think how we lived without it for so long.