Chuck E. Cheese's Avis 61

I recently signed up for a membership with Chuck E. Cheese and was charged twice, once in June and again in July. When I brought my daughter for a special visit, her first time back since her birthday, I was told my account couldn’t be found in their system. No membership benefits. No explanation. Just confusion and disappointment.

When I contacted customer service, the response I received felt cold and dismissive, more like an automated message than a thoughtful reply from a company I once trusted. There was no real effort to make things right, and no sense of accountability.

As a result, I’ve canceled my debit card to prevent any further charges and will be filing a formal complaint with the Better Business Bureau. I also feel it's important to share this experience so others understand how paying customers are currently being treated.

Sadly, I won’t be returning. Families deserve better, especially from a brand that meant so much to so many of us growing up.

The arcade gave us barely any tickets. We wasted so much money to only get stuff at the bottom row of the arcade. The highest tickets to give were only 125 and you would be super lucky to get that. My little kid won first place and only got one ticket! When the lowest thing was 15!

Pizza was excellent the games where great the manager is above and beyond and the employees are awesome best chucky cheese around

Really enjoyed shit in ball pit - tasted great - added to the experience. One slight issue is the rat ate my child in front of us but now we don't have to medical bills (win!) so very happy about that.

One of the workers spat in my drink at the table (yummy!) and then tickled me. It's okay I liked it.

Went to the Chuck E Cheese in Franklin, Tennessee. Asked to buy 90 minutes and have it split on two cards. I have twins. They said it can’t be done. I bought two 30 sessions for $20 each. They didn’t bother to tell me I could get 60 minutes on each card for the same price because it is Monday. Won’t go here again.

I was faced with a horrible issue, i ordered food from Uber eats and the food was delivered completely destroyed. I reported to the store and the employee resolved the issue on the spot with care and concern! Thank you Janeli

there was a dead rat on my pizza and my son timey fond poop in the ball pit.

Today we were at chucke cheese and i told the lady that my son needed help. She said to me what's the problem? I said he will show you what's going to on. She said well do I need keys or does something need to be fixed, because I don't want to have to walk all the way back and get them. I said no, he will show you. You just need your arm. He threw one of the balls from the ski ball game into the water squirter game. I was geez, where is your customer service and isn't this a kid place. I was very unimpressed with our visit today.

The staff at Pico Rivera #440 was amazing... extremely helpful and polite. It's nice to see that good customer service is still alive here.

not bad, not great. kids loved it so im happy.

Several customers made complaints to management that the entire eating area was flooded with the stench of marijuana smell. I watched parents try to move their children to other booths to avoid the smell. Unfortunately, management said that there wasn’t anything they could do about it. I witnessed families just pack their things up and leave.

How does someone have a birthday party for 120 people, have a bill for over 2500 dollars and not tip 🤯🫤🤬

I looked up the top five worst pizza, restaurants, and all of all of the pizza restaurants there are Chuck e cheese has been voted the worst pizza in history. The pizza is Crust like cardboard and glue like cheese. You’ll even ask if it’s edible. I have so much more to say so I’ll be back to remind everyone tomorrow.
#Chuck E. Cheese

Had my two grandkids birthday party at Chuck E cheese we got there at the tables were all set and I noticed in the window in the kitchen the pizza was just sitting there by the time she brought the pizza over to us they was hard as a brick the crust I'll let her know that and she said oh mine is the same they need a new oven that was coming in 2 weeks but I also check with other guests there to see if their Crush was hard and it wasn't mines was overcooked then it was time for me to check out she was saying that I couldn't leave her a tip on my credit card they don't allow it I didn't have extra are no cash on me said what other people go across the street to get the cash thank God my daughter had some of her car that she can give me for her it wasn't much at all wanted to give her more of it I didn't think she was good and besides I wasn't walking across the street just so I can give her a tip and she gave me pizza that wasn't even good none of us was able to eat the pizza we just took it home as I complain to her and threw it in the trash all the money I spend that day over $200 or something dollars. I'm not sure if we had on the Chuck E Cheese costume there was it familiar with the Chuck E cheese dance because they was not doing it with the kids I had to jump in and help them make it all fun so I hope the next time that they get somebody to do that if somebody didn't know the song and how to do the dance but other than that the kids had a ball with the games and things like that

Went to Boardman Chuck E cheese with my son we got the package of four drinks and two pizzas and I bought a 120-point card first round was $89 total I told the lady I want both pizzas with stuffed crust extra cheese we get her order and I get one stuff crust with extra cheese and one regular pizza I go back to the cashier and I said I told you I wanted both pizzas with stuffed crust extra cheese she stayed to me that if I want another pizza with stuffed crust with extra cheese I got to purchase another Pizza when she's the one that made the mistake on my order so I went back to my table and the manager came over and she stated she'll make another pizza for us so we can take the messed up one home we get our pizzas and the stuff crust pizza we ordered was overcooked you couldn't cut through the pizza at all it was hard to eat I was done after that and then there's a fat blonde girl who was doing the trampoline there today and after the kids got out of it she locked it back up and my son just went up there and walked up the stairs walked down she got the balls to tell my son no as if she's my son's mother I am so disappointed in today's visit I go to Boardman Chuck E cheese and I throw a hundred eighty dollars every few weeks at that place for my son and today I feel like I got ripped off the pizza was awful and that girl working the trampoline she's ignorant so we will be giving Boardman Chuck E cheese a break I've had enough of that place if we do Chucky cheese we're going to go to Niles.

OMG CHUCK E CHEESE IS THE BEST!!We are such big fans we came here since we were kids 🥹🥹 such big fans they noticed that we are huge fans and gave us FREE gifts 😭🥹💕💕🫶🏽🫶🏽😭😭🥹🥹💕💕LOVE YOU CHUCKY!!🥰🥰

I ABSOLUTELY LOVE CHUCK E CHEESE I LOVE TAKING MY LITTLE BROTHER HERE 10/10

Today, I went to Chuck E. Cheesers for breakfast, I brought 3 year old son Fritz with me since he isn't allowed to be home alone, only because I don't want him burning my freakin' house down. We paid $56 buckeroos to get into this dumb arcade place. I let my son play on the games while I waited for our pissa, I didn't care what he does. He goes on the internet all the time so it shouldn't be a big deal with his Skibidi Toilet brain-rotted brain. But then this big furry rabbit stole my child. I saw it like it was yesterday, he had a purple bow-tie on him, with big boy cat whiskers on his cheeks. His nose was MASSIVE, more massive than my dads forehead. It was a sight to see! The yellow bunny's head was actually way more shiny than my Brothers forehead.. Ever since then...I haven't seen him ever again. But maybe it was a good thing, I was getting tired of that skibidi de dob dob dob. But..at least I have my sprite cranberry with me. Lets just hope..HE doesn't show up. He is in my nightmares every freakin' night. I am so freakin' sick to the brain from seeing that LeBron James in my head. He wont leave me alone. He is everywhere I look. Please save me from him, I hate him. But, back to our main topic that isn't LeBron James, Let me tell you about my BRAND NEW LIMITED EDITION CAR THAT I GOT AS A PRESENT FOR MY SONS DISAPPEARANCE :D Well, not as a present.. More as a surprise gift since me and my whole family were so happy to have him gone! We even threw a whole happy birthday party for him! Well, no, not for him. He doesn't deserve such good stuff like WE do, we WE WE ! Anyways, here is my car.

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- Mark

I took my son jeremy here for his 8th birthday party, later on i saw him with a man in a yellow rabbit costume, that was the last time i saw him. also theres red stuff leaking out of the animatronics and they smell weird, almost like theres a dead child inside maybe you guys should look inside them.

We had my 7 year old granddaughters birthday party at the Chuck E Cheese in Hagerstown MD by the Valley Mall and it was great and a good value ! I highly recommend it. The pizza was good and the salad bar was fresh !