Cimexine / British Bug Control Avis 144

TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was a bit sceptical about getting a spate of problem bugs removed first time but I need not have been. The team at Cimexine were professional from start to end, and after the process was complete I... Voir plus

Noté 5 sur 5 étoiles

We came back from holiday with some extra passengers. British Bug Control came out quickly to carry out a heat treatment of our house. The preparation takes a while but we received clear instructions.... Voir plus

Noté 1 sur 5 étoiles

No sizes given on product packaging. Sales person's attitude was " suck it and see " ! No instructions to help with fitting mattress cover. Will take at least 2 people to fit. Would not recommend or... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The best thing about purchasing from Cimexine was the incredibly helpful person I spoke to twice about my situation before buying. A fountain of knowledge - I am extremely grateful for his time and... Voir plus

À propos de l'entreprise

  1. Service d'extermination des nuisibles
  2. Services aux entreprises

Informations provenant de diverses sources externes

British Bug Control is the UK specialist in bed bug eradication offering free and friendly advice and a number of treatment options depending on the level of infestation, what you are experiencing and your budget. The company specialises in HEAT TREATMENT FOR BED BUGS, and offer a SIX-MONTH guarantee with this option. They also have a suite of exclusive bed bug specific products under the CIMEXINE brand, including bed bug proof mattress encasements, bed bug duvet and pillow protectors, bed bug traps and monitors, and bed bug sprays and powders. See https://shop.cimexine.com .

Cimexine Bed Bug Products15% Off

Écrit par l'entreprise

Bed Bug Mattress Encasements, Duvet Protectors, Traps, Powders, Sprays...
We are currently able to offer 15% off all orders of mattress encasements from the extensive Cimexine range of bed bug killer products, including the most extensive range of bed bug mattress encasements available anywhere, bed bug proof duvet and pillow protectors, Bug Duster Powders, Insectaclear Strong bed bug sprays, and the Cimexine Bed Bug Trap And Monitoring System. Simply type 'Bug15' into the discount code area on checkout. Next day delivery available.

Bed Bug Heat Treatment - SIX-MONTH GUARANTEE

The longest bed bug treatment guarantee in the business

The longest bed bug treatment guarantee in the business
British Bug Control / Cimexine are able to offer a six-month guarantee on their bed bug heat treatments in domestic properties, and a 12 week guarantee to hotels and guest houses. We specialise in this area of bed bug treatment and these are the longest guarantees offered anywhere. Call now for a free consultation on 0207 416 6671.

Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

144 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

So far my order has failed to arrive…

So far my order has failed to arrive and attempts to recover it from DHL have failed. Not happy.

Wow. “We are not a postal service’. This is not an acceptable level of customer service.
If you are sending something via courier, it is your responsibility to ensure it arrives with the customer. If the courier lets you down, it is your issue and I should not have to spend hours on the phone resolving it. The fact remains, I have not yet received the goods, having paid. I do not wish to spend yet more time on the phone with your courier and would appreciate it if you would resend my order to me ASAP, and take up the issue of the lost parcel with dhl directly.

3 novembre 2018
Avis spontané
Logo de Cimexine / British Bug Control

Réponse de Cimexine / British Bug Control

I apologise that our courier appears to have let you down in this case Glynis. If you contact Dawn in the office during the week I'm sure she will be able to sort this out for you. Unfortunately we are not a postal service and once it leaves our despatch centre it falls into the hands of the courier. This is the first I personally have heard about this matter - if you have already contacted the office i apologise but I felt it best to reply immediately over the weekend.

UPDATE
The parcel was delivered to and signed for by a neighbour of Glynis's. The neighbour at that house subsequently denied this and we were unable to retrieve the product. Glynis has been refunded in full by us and understands that we sent the parcel on time and in good faith. We have subsequntly moved to a different courier. Glynis has chosen to leave her one star review up which is unfair.

Noté 5 sur 5 étoiles

Heat treatment for Bed bugs

I would have no hesitation in recommending Cimexine. The two lads from Pest Professionals who came and heat treated the house did a very thorough and careful job. They also sprayed around the house and laid traps for any bugs that may have survived. We are going through the 14 day after treatment stage and so far so good. Heat treatment is expensive but Cimexine prices are reasonable , much cheaper than other quotes i had. Would also recommend their mattress protectors , very well made and very comfortable

14 octobre 2018
Avis spontané
Noté 1 sur 5 étoiles

No sizes given on product packaging

No sizes given on product packaging. Sales person's attitude was " suck it and see " ! No instructions to help with fitting mattress cover. Will take at least 2 people to fit. Would not recommend or personally buy from this company again.

23 septembre 2018
Avis spontané
Logo de Cimexine / British Bug Control

Réponse de Cimexine / British Bug Control

Hi Gillian
We apologise if the size was missing from the packaging - if so that was our error.
Did you receive the incorrect size? If so we will of course send you the correct size.
No one has ever complained that there are no instructions to fit the protector before as we feel it's self evident... but will take on board.
Not sure what to say about the 'suck it and see' comment as with regards to a mattress protector it doesn't make much sense.
If you are genuinely struggling to fit the protector to the mattress please call the office.
Happy to refund if you are not happy with the product itself.
Cimexine

PS Your review popped in at the same time as this one....


Mr Ronald Green just left a new 5-star review of Cimexine / British Bug Control:

Cimexine.
Very pleased with the product, easy to use great results.

Noté 5 sur 5 étoiles

This product delivers!

Quick delivery, reasonable price, product actually works, as bedbugs activity has been reduced to almost nil! I am planning to buy one more bottle of Insectaclear for mattresses and couple it with Insectaclear for cracks and crevices for a fully working effect - luckily infestation in my place is small and contained.

16 septembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Good value for money

Good value for money. Effective. Easy container to use. Would have appreciated 'instructions' - there were none on the container nor was there a leaflet - as I wasn't sure how much to use on the mattress I wanted to treat.

5 septembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Cimexine.

Have used Cimexine before, products and service excellent although on this occasion packaging on product was different than shown on website which meant a phone call to clarify correct product, but they were extremely helpful and all was well. I would def shop with them again.

30 août 2018
Avis spontané
Noté 5 sur 5 étoiles

Website had everything I needed to know…

Website had everything I needed to know to nip an unfortunate situation in the bud. Honest evaluation of problem and very swift delivery of product.
My only concern was that the mailing label has British Bug Control on it. I bought from a company called Cimexine. Postal workers gossip. That's a bit like having the Rentokill van outside your house. But I followed the advice on their pages and the problem is solved. I will be reordering a partial order to ensure our issue is resolved properly. My daughter has been struggling with a nightmare in her home using holistic remedies. It's just not enough.
This works.

22 août 2018
Avis spontané
Noté 5 sur 5 étoiles

Spray and Powder

I have used other makes of sprays before but they never worked. Used this spray and the powder and after a few days have not seen any bedbugs fingers crossed hopefully.

19 août 2018
Avis spontané
Noté 1 sur 5 étoiles

I have not received the item yet.

I have not received the item yet. Where is it? It should have neen delivered ladt Saturday. Please send it to me asap or pay the money back.
Maciej Leszczak

8 août 2018
Avis spontané
Logo de Cimexine / British Bug Control

Réponse de Cimexine / British Bug Control

We have spoken to UK Mail about this.
The package was ordered on 02/08 and collected by the courier on Friday 03/08.
UK Mail (the courier) sent the recipient (you) a text giving a delivery time window.
UK Mail say the recipient (you) rescheduled the delivery online for 07/08.
Today is the 08/07.
We are happy to help where we can but please understand that we are not a national delivery service and once in the hands of the courier we are reliant on them to provide the service we have paid them for.

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