City Furniture Avis 

Terrible customer service!! They really dont care about customer satisfaction. Everything is always on back order and you can wait months for delivery. Then we got a partial sectional and now have to wait indefinitely for the final section with no apology, no credit for the delivery no nothing. We waited a whole day for planned delivery before we were called and told that it was on back order. We will never shop here agsin!!

My order #54658 was placed 15 months ago, supposed to be delivered over a year ago and never was!! Till today it is backordered!! Every time I look it up, the status changes for a further date. Nobody ever called me or followed up, I have to do it by myself and no actual help I have ever received...
It is very unclear will you ever get that painting back in stock?! Or the delivery date will be getting postponed for another 1,5 years?
Customer Service is horrible. Company does not keep their delivery promises. Nobody does anything to make it right or better.
I do not recommend to shop with them at all

Customers services is ZERO they don’t care about you, they just want to sell the products ! One sales rep treated me like I am an involuted idiot. So i thought they were being so helpful with an purchase that I wasn’t happy with, her and the manager did a false transaction and stated this is same price, so you don’t have a balance due. I keep buying from her. The seller name is Arline, don’t believe her, She trapped me into buying more products thinking that her and the manager agreed to credit me on a purchase, so stupid of me believe them on their trap and said the products was on back orders until December 27, 2023. They will lie to your face and take you for granted and you are thinking that they care. DO NOT BUY FROM CITY FURNITURE if they 2nd they lie to your face and think you’re stupid.
I spend $40,000 in the company, and I was treated like nobody all they want from you is to take your money, and they have one of the WORST POLICY EVER that I encounter.

One of the worst companies I've ever dealt with. I ordered a dining table Nov 2023 which had a delivery date of Dec 2023. I called in to confirm the delivery was still good for Dec and was assured. The current dining table I got rid of to only find out the day before delivery it was on back order until Feb. They did however deliver the end chairs. Now I find out the table is still in backorder to Mid March (not guaranteed). Called in for a refund and they won't let me return the end chairs because it's a different model.... Now either I wait to get the table some day or return and get stuck with end chairs that I need to match with another table. They are not willing to work with customers even though they're at fault. Done with this company and will not recommend to anyone.

I am sitting in the parking lot of City Furniture and leaving very unhappy. I am closing in a new home in two weeks and I came out to buy furniture today, kitchen table, sofa, and master bedroom suite. Prepared to pay cash and I was greeted by one male employee at the door, he told me to walk around and someone would be with me shortly. I bumped into him again about an hour later and he pointed at a female employee and told me to go upstairs she will be with you shortly. I had taken pictures of all the furniture I planned to buy and even sat down on one of the couches for about 20 minutes. I must have passed at least 10 if not more employees and no one spoke, no one asked if I needed help. I literally just walked out after walking around for 2 hours passed the gentleman again and he was talking with a family. I came in dressed down because it’s a Sunday but I was judged by my appearance as if I couldn’t afford to buy anything. I drove an hour from Pinellas Park Florida to this store to buy furniture and will never come here again. They just lost a great customer that they made feel awful.

DO NOT buy anything from City furniture they will not return or refund if you get the wrong product
They will not make good on your product
We contacted them 12 hours after we received the product and they come and pick up the wrong item and will not deliver the right product or refund my money
Have spent hours trying to get this resolved

Recently I purchased a sectional at this store - Tamarac, FL. Was told I would get free-white-glove delivery and installation. Well be careful, according to City Furniture, the white glove delivery service, is receiving your supposedly brand new furniture without any boxes, or plastic for wrapped protection on your furniture inside of their delivery truck. Furthermore, the delivery men walked into dirt/mud with their shoes into my house. I had to question them about this after several trips, then the finally put something at my door entrance to walk on before entering my house. I made a complaint to City Furniture, but I am not sure that they were as concerned about my furniture the I was. The only thing they kept asking was whether the furniture ok and there was nothing I could do once I accepted the delivery. Be aware of what you are told and what was done!!

La empresa es la mas desatenta que he conocido con los clientes. Estuve esperando cerca de 6 meses para recibir el producto y cuando llego no era lo que me vendieron. El vendedor nunca me atendio la llamada, solo msj de texto. El vendedor FRANKIE, es lo peor en ventas y no tiene seriedad ni respeto por sus clientes.la empresa City Furniture es una empresa de poca seriedad y atencion a sus clientes . No recomiendo comprar en esta empresa ni asercarse a ella . Solo se preocupan por vender un producto que ni ellos saben cuando van a despachar. The company is the most inattentive I have ever met with customers. I was waiting about 6 months to receive the product and when it arrived it was not what they sold me. The seller never answered my call, only a text message. The salesman FRANKIE is the worst in sales and has no seriousness or respect for his customers. The City Furniture company is a company with little seriousness and attention to its customers. I do not recommend buying from this company or approaching it. They only worry about selling a product that not even they know when they are going to ship.

I had the worse experience with my purchase, I bought 4 chairs for 722$ and when I got them, I called customer support and told them It wasn’t the color I saw in the store, however they refused to give me back my money or do an exchange, do not recommend!!

This company can first of all improve by choice on employment and better background hiring. Customer service from lots of employees suck especially at customers houses with the attitude and lack of communication with them. I worked there for a few months but due to racism and favoritism of some employees it cost me my job without doing anything after being threatened.

I purchased furniture from City Furniture and purchased extra 5 year insurance plan, because as sales person explained to me that "everything is covered, if leather's getting peeled - covered, even cigarette burns are covered" (not that anyone smokes in our house) - good to know, and I've specifically asked that extra 5 year warranty covers ANYTHING that's wrong with the leather on the furniture. So, two years or so ahead, the leather on the couch started to peel, not wear out, I called City Furniture, talked to them about the problem, they sent some technician out. Silence...I called them a few weeks later to find out when will the replacement cover come or be done, and I was told that technician and City Furniture decided that it wasn't covered under warranty and they can only offer 20% off of new tops for the couch. I asked them what about insurance that I purchased, and customer service told me that it's ONLY for factory defects. I asked them again why did their sales person tell me all those things that are covered under insurance, I was told "I don't know why you were told during a sale, but its not covered" - so as usual, sales person promising things just for the sake of the sale. Horrible customer service experience.

I placed an order in May 2023. I still don’t have it. Every time I can for support, I get someone who says it’s not their department and passes me in. I paid in full and I actually think this is just a scam shell company that collects money and hires phone operators.

I had posted previous comment about dealing with City Furniture. My latest experience, however will insure we NEVER deal with City Furniture again and will post this on my personal sites so everyone I know will see what a Horrendous outfit City Furniture is. We purchased a power sofa and loveseat a little under 2 years ago. We also purchased an extended warranty for 3 years. The battery in the sofa more or less died last week. We called up and arranged for a tech to come out. He came out Friday installed a transformer temporarily and called in for a new battery for us which was supposed to be delivered Tuesday 01/09. I got a call today saying my warranty NOT ONLY DID NOT COVER THE BATTERY WHICH WAS $200, but there is a delivery charge which if I wanted to avoid I would have to drive approximately 70 miles round trip. I WONDER HOW MUCH WORSE WE WOULD HAVE BEEN TREATED BY CITY FURNITURE HAD WE NOT HAD THE EXTENDED WARRANTY. City Furniture you have seen the last and I will make it my business to see that everyone I know NEVER does business with you!!!

Purchased and expensive leather sofa end of September 2023. First night had trouble with headrest. Service rep came a week or so later and took care of problem. At that time we told him we thought battery for the motion sections was defective. He told us at that time that the battery was fine we just needed to charge it. We have been charging battery every 2 weeks (batteries are supposed to last 3 months). Then about 3-4 weeks later we noticed the sofa was puckering, had indentations, and wrinkling, it looked like we had it for several years. We contacted City Furniture and they scheduled an appointment (a couple of weeks later) for the service rep to come and check it out. He NEVER SHOWED UP!
When we contacted City Furniture they told us the rep had filed a report and said he discussed this when he originally come out. This is an OUT RIGHT LIE!!!! This problem had not begun to surface at that time. We tried everything by the book. It got us nowhere!!!
DO NOT DEAL WITH CITY FURNITURE!!!!! SPEND YOUR MONETY AT A RELIABLE, HONEST COMPANY!

city furniture advertised a in-store promotion...apply for a store credit card and upon approval use the card towards a purchase $1999...and receive a credit of $250.00 on your statement after 90Days.
After 90 days and the balance was paid off on the purchase.. city furniture failed/refused to forward the credit.
after filing a dispute for the amount with the credit card company and a complaint with the Florida Better Business Bureau... city furniture continues not TO correct the issue and Refuses to issue the credit AS ADVERSITED....
CLEARLY CITY FURNITURE SALES PRACTICES ARE DISHONEST AND MISSLEADING TO THE CONSUMER

DO NOT BUY FROM CITY FURNITURE!
I Was sold a Bernhardt Leather Power Sectional Ainsley, after 6-8 weeks the leather has defects all over the sectional. It's not real leather. City Furniture has falsely advertised this product, after a $9K purchase and buying the extended warranty my sectional has imprints, puckering, crinkles all over. They do not stand behind their products and the repair guy/warranty was a no show. It's a total rip off. They have a policy that protects them not the customer.
GO SOMEWHERE ELSE TO BUY FURNITURE! BAD COMPANY TO DEAL WITH, THEY DO NOT HONOR THERE PRODUCTS.

I was shopping for dining tables and saw a dining table in their showroom. After giving it some thought, I decided to go with this Company's product and bought it online. It was delivered on time and after being assembled, I was told by customer service to get in touch with them within 1-3 days if there was anything wrong with it. I immediately got in touch with them 2 hours after receiving it as when i looked under the table, there was a big chip on the base and scuff marks under the table top. I sent pics of the damage to their online customer service to file a claim. I was told they're gonna send a replacement on the next weekend, December 23, Saturday, delivery day, comes around and received a call 2 hours before estimated/expected time that item was on back order and they could't deliver it that day. Got in touch with customer service and was told I won't be able to exchange it with a different table, if I return it then I will be charged a restocking fee and also if I am willing to keep the table as is and they'll give me discount points. I declined the discount points because I was willing to purchase this new $1000 table and with the expectation that it doesn't come damaged. If I was looking for a discounted table with some damages, I would have opted to purchase at the clearance section or OfferUp. I wanted them to replace it with a new one. Customer service gave me a new delivery date for Dec 30. Now here we are, and the same thing happened as the last time. This time I am livid! I called customer service again and the table top is back ordered till Feb 2024! Customer service couldn't answer some of my questions and they're just giving me the run around. Once I got off the phone with them, I gave American Express a call to file a claim and dispute the charge on my credit card. Now it's going to be on their hands and hopefully they'll resolve it within 2 weeks. Lesson learned for sure! Never buy at City Furniture! I couldn't warn you enough. You'll only get frustrated and stressed out!

If it were up to me I would give it 0 stars, don't buy here, everything is a scam, from the service that is zero towards the customer, to the quality of the furniture, I paid for a delivery to the 5th floor and it supposedly couldn't fit through the elevator , but they couldn't go up more than three floors either, so the store, apart from charging you, is not responsible for two more floors, I had to pay out of my pocket for that bad service, where they then charge me a tax for the cancellation, but also not They want to give me my money back.

The sales person Sean was just wonderful, he did whatever it took to make the purchase experience easy, informational.
Sean was kind respectful, knowledgeable. I highly recommend City Furniture.

The customer service at the Altamonte, FL store was outrageous! We ordered two full mattresses and they delivered two Queens. The sales lady at the store, Kelly Garner, took the order over the phone and obviously did not take the order correctly. She refused to take ownership of her mistake and of course the phone conversation was not on a recorded line so it was her work against mine. The general manager sided with her and told my she is guilty of not putting in the correct order and this case is closed! The sales lady, Kelly Garner, consistently referred to my wife as "hey lady" and the general manager stated that is the way she talks to everyone. Not only is Hey Lady rude, it is extremely unprofessional and disrespectful. After spending over $20,000 at this store in the past few years it is obvious that building relationships with clients means nothing. Also, in the past, we have spent hundreds on the warrenties and when we needed it they said that item is not covered. Horrible service and disrespectful staff after the purchase!!