City Furniture Avis 

Honestly, we work too hard for our money to be fooled. Hay crappy quality. I paired close to 5k for a really comfy huge sectional with three recliners. The material is just not good quality “performance” material. I have had excellent experiences at El Dorado, but here, forget about it. I still like my sectional but it will not hold up and that is for certain.

We bought two expensive couches from this company on Labor Day weekend 2025. The leather is very soft and supple. The massage works well. We have a problem with the speakers in the couch. At the store they sounded loud and incredible. They are not loud blue toothed to our Samsung 65" TV. Called their service department and they sent a tech. He did not know of this issue and referred it to the manufacturer for a fix. This was months ago never heard back. I had initially asked the salesperson about Bluetooth and does it work with any Bluetooth TV. They were not sure but assured me the delivery service would hook it up to insure it worked properly. I was concerned that once you accept delivery from this company the product is yours- no returns. In addition, I paid almost $200 dollars for premium delivery and their delivery people said they do not hook this up only unpack the furniture and place it. I was upset since I had been told they would hook this up as part of the delivery charge. They put me on with service and while discussing a solution the delivery people walked out without placing the furniture. They never even told us they were leaving. Not sure what I paid $200 for. I would give 4 stars for the couch since it is very comfortable, and all the other features work fine. I would give one star for the delivery and one star for the tech who has not followed up for a solution to the low volume. I assume they do not sell many of these. Be careful in purchasing this item from City since they have been very unresponsive to the issue. I also want to give a huge recommendation for our salesperson. When I alerted her to this issue, she volunteered to come to our house to help with setup. That is what I call dedication! Maybe after this review City will contact me concerning these issues. BE wary of this item due to the lack of their support.
City did contact me after the initial review above. Spoke with Steve in social media and we went through all my complaints. He asked what it would take to amend my initial review. So, I said I believe your company should credit me for the terrible delivery service. He could only give me back $80 which was 50% of the cost. Meanwhile City since the initial review has offered their premium delivery service free to me in emails to entice me and I assume other customers to buy their products. Current promo on right now for this perk. It is now well over two months, and I never received the promised credit. This company has failed so many times to honor their promises that my recommendation is to steer clear of this furniture dealer. They have impressive stores but once you buy and accept delivery of an item their customer service is poor to non-existent. Lip service is the only service you receive with hollow promises. I have an extended warranty which was very expensive. I am praying I do not have problems with this purchase due to my experience so far.

Incredibly un responsive five attempts to get help, totally ignored.

City furniture es una porqueria, compre un sofá,me lo trajeron equivocado,me trajeron 3 piezas de un seccionar,ahora nadie se quiere hacer responsable por eso,lo estoy pagando pero debo buscarme un abogado,les aconsejo que no compren en la tienda de Hialeah, son inresponsables y falta de respeto,a la vez que el vendedor coje su comision ya no te ayuda y ni las llamadas te cojen,please di no a City Furniture, y para ponerlos al tanto la tienda sigue renuente a hacerse cargo del error que ellos cometieron,me llamaron ok,pero la solucion para ellos es que yo vaya a la tienda y compre otro sofá y me darán el 30b%de descuento y cuando le pregunte que yo haria con los que tengo en casa que ellos mandaron erroniamente me dijo que ellos no sabian?? Son unos descarados todos los manager y ni hablar de los vendedores,la unica persona que me a hablado y tratado con respeto es un vendedor de la tienda de Hialeah de nombre Lazaro,gracias Lazaro por ser humano,hisistes lo imposible pero los de arriba no les da la gana de resolver por eso busque el abogado,ahh y todos los dias entrare y dare mi review y doy 1 estrella,porque no puedo dar un 0

Unfortunately I had to give a one star , since there is no zero! Like many people , I didn’t listen to the reviews . Spent close to 5k on a sectional and chair. Added , against my better judgement , the warranty for $500! What a waste ! It has spots all over the place and that’s not covered . Never again will I buy from city furniture !

My new Leather sofa set was under extended warranty and tech came out. He informed us that the frame was damaged, He asked how long had it been broken, I replied I don't really know because I had been in the hospital for a while. City furniture then called and informed me that because it had not been addressed immediately that it was not covered . I informed them that I was very upset about their misrepresented warranty program. After going back and forth discussions they agreed to repair the sofa. It took approximately 6 months for them to get the part and reschedule only to find out tech ordered wrong part. Then I proceed to get a call stating that the corner wood leg part of frame was broken and not covered. I am besides disappointed with the sub contracted tech, who then proceeded to challenge me, about the damage and in which he neglected to inform city furniture that the couch had not been used since I had been in the hospital for a long period of time. Now I have no choice but to have an independent company repair the sofa. I will never recommend City Furniture.

purchased new furniture in less than year had spots that were showing obvious wear had protection plan which fail to mention pets which this damage was clearly not but they sent third party to home walked in saw dogs and instantly wrote it off as pet damage called company expressed disapproval of how claim was handled ask for second opinion was quickly turned down long story short they promise the world selling the protection plan but deliver false information needless to say first time buyer last time buyer

We purchased a sectional sofa from City Furniture on July 4, 2025, with delivery on July 25, 2025. Within several months of normal residential use, the sectional developed significant defects, including:

Severe rippling and deformation of the seat cushions, resulting in reduced comfort and support

Fabric that appears dingy and does not clean properly, despite being advertised as stain- and moisture-resistant

A cup holder component that does not remain secured on its track and frequently falls off

These issues developed gradually over time, consistent with latent defects—problems not immediately visible at delivery but caused by flaws in materials, manufacturing, or design.

I submitted a warranty claim on January 17, 2026. On January 19, 2026, I was informed that the claim would be denied because the issue was allegedly “not reported on time.” This rationale is unreasonable for several reasons:

The sectional is well within the 12-month manufacturer warranty.

Warranties are intended to cover defects that appear during the warranty period, including gradual or progressive failures—not only issues visible immediately upon delivery.

The defects described are not consistent with normal wear and tear.

Reporting the problem once it became unacceptable is reasonable; most consumers would not report minor or slowly developing issues immediately.

The sectional was sold as a $4,600 product marketed as durable and stain-resistant, creating a reasonable expectation that it would perform far beyond six months. In addition to the express warranty, the product is also subject to implied warranties under Florida law, including the implied warranty of merchantability, which requires that goods be fit for ordinary residential use and last a reasonable period of time.

City Furniture sent a service technician to inspect the sectional on January 22, 2026. The technician confirmed that the condition of the furniture was not consistent with normal wear and tear after only 5.5 months of use. He further stated that the damage was due to poor quality and manufacturing defects, that the issues were irreparable, and that the sectional could not be repaired. He also confirmed that a hinge inside the cup holder was broken, which explains why it does not function properly.

The technician indicated he would relay these findings to City Furniture. Shortly thereafter, I received a voicemail stating that the technician could not repair the issue and that City Furniture would not be able to move forward. During that same voicemail, it was also stated—incorrectly—that the damage occurred on the day of delivery. This is completely false and has never been claimed or suggested by me.

Based on this experience, I am extremely disappointed with City Furniture’s handling of a clear warranty issue on an expensive product and would caution other consumers to carefully consider their warranty practices before purchasing.

Wrong color of chairs delivered. Submitted a claim and was told the chairs were correct. I knew they were wrong so I called again and they determined I was correct. They put in a new order for the chairs only to have them delivered in the wrong color AGAIN. They said they would fix it but I won’t get the chairs until 2 weeks to which I said okay. They sent a text when the correct color was available so I scheduled the exchange. They never showed up or called. After contacting customer service they said they won’t be available until 5 months from then.
Now I’m stuck with the wrong color (they’re white I ordered beige) and I’m scared to even use them because what if they get dirty and then they won’t exchange them for me. I don’t get why they text me saying something is available to order to then not be available? This is ridiculous.

I had a wonderful experience at City Furniture. Namara took exceptional care of me from the moment I walked in. She was patient, knowledgeable, and truly listened to what I was looking for. Thanks to her guidance, I found the perfect coffee table and couldn’t be happier with my purchase. Excellent customer service and a smooth, enjoyable shopping experience.

I've purchased several pieces from City Furniture recently as I've had good experience with them in the past. I have to say their quality of their merchandise is complete crap and customer service is horrific. I was quoted 12 weeks for the replacement parts for a NEW sofa (motor and switches) it's been 21 weeks and I still do not have the parts and as such I do not have full use of my Sofa.

I am writing to formally express my deep disappointment with my recent experience with City Furniture. Unfortunately, this is not the first time I have been dissatisfied, but this situation has been particularly upsetting and deserves to be addressed.

When visiting your showroom, the sales team made strong promises about flexibility, support, and customer care. I was assured that if something was not right, City Furniture would work with me. Based on those assurances—and the policies clearly outlined on your website regarding exchanges within several days—I felt confident proceeding with my purchase.

The couch was delivered, and within the same evening, my mother and I realized it was not something we were comfortable using. By the next morning—less than 12 hours after delivery—I contacted customer service to request an exchange. The couch was completely unused, still had all original stickers attached, and had not even been sat on.

I was not asking for a refund. I simply requested an exchange for a different item.

Despite reaching out well within the timeframe advertised on your website and communicated in-store, my request was immediately denied. No solution was offered, no flexibility shown, and no effort made to assist me as a customer. The contrast between what is promised in the showroom and how customers are actually treated afterward is extremely disappointing.

As a result, I am now left with an expensive couch that I cannot use and am forced to sell on my own—after spending a significant amount of money and doing everything correctly as a customer.

This experience reflects poorly not only on your customer service but also on the integrity of your policies and the quality of support provided after a sale is completed. It is deeply frustrating to be told one thing upfront and treated entirely differently once the transaction is finalized.

I truly hope City Furniture reconsiders how it supports its customers, because no one should be left in this position after acting promptly, responsibly, and in good faith.

Shame on a system that promises understanding and delivers none.

The West Palm Beach sales person was truly amazing, but unfortunately I bought the wrong table for a surprise, so I tried to return it. It took me six customer reps and probably six hours of my time. For me to say I'm going to chop the table up and give you a bad review. I was trying to buy a more expensive table and chair set, which made no sense to me. I will never ever buy a table or any furniture from this company. It's too bad SALES staff is really good. but the return policy is disgusting. escalation department is a joke. They read from the same script.

If I could rate this experience with a 1/2star I would. The 1/2 star would be only representative of sale people came running as soon as I entered the store. All other points of help, sale and delivery failed miserably. I have purchased two very expensive mattresses here but never again. Done 😡

Easily the worst experience I've ever had with a company. Delivery drivers were rude and would not drop off furniture in the rooms we needed them in. We tried moving furniture to the correct rooms and they wouldn't fit. When calling customer service, they told me they don't allow returns.

Horrendous. I wish they'd go out of business.

My wife and I bought dining room chairs and they keep breaking. One broke immediately and in around a year another 4 broke.

This company is an absolute scam. Save your money and stay far away. I purchased furniture from City Furniture and added their 3 warranty for extra protection, only to discover later that the warranty is completely useless. When I contacted their warranty services, I was told that the issues were due to “normal wear and tear,” even though the furniture was made with cheap materials that began to peel within four to five months. I paid for a three-year warranty that does nothing.
The fabric sheds feathers that constantly poke through, making it uncomfortable to use. Their customer service is dismissive, unhelpful, and completely incompetent.
This is a classic example of a company selling a worthless warranty solely to extract more money from customers. They refuse to take responsibility, ignore legitimate concerns, and hide behind brainless policies instead of providing solutions. I will never purchase from City Furniture again.

Donald D at the Vero Beach store made my experience great. He was polite, informative and funny. Made my day and was extremely helpful. Listened to every question I had and gave me a satisfactory answer.

They don't deserve 1 star!!! Sales team jump all over you as soon as you open the door . Then when you do buy something they basically put a gun to your head to buy the warranty . White glove delivery is a scam , guys damaged the walls and the furniture. Bed and couch came defective , still waiting for parts for 3 months. Oh yeah and the warranty , good luck trying to use it . They refused our claim for no reason . Complete scam of a company . Stay away and save your money .

I recently purchased a Wayne Dining Room Set from City Furniture in Fort Lauderdale, and what should have been a straightforward experience turned into weeks of frustration and unnecessary effort.

I was told during the sales process that all items were in stock. After completing my purchase, I was informed that the Wayne Mid Tone Buffet was backordered for over a month. The rest of the set was delivered a few days later — but the tabletop arrived damaged.

The repair technician who came out was professional and honest, confirming the tabletop could not be fixed and scheduling a replacement. Unfortunately, that replacement was canceled by text message with no follow-up or explanation from City Furniture’s customer service. I had to chase down answers on my own.

After multiple unreturned calls and emails, I eventually reconnected with my original salesperson, Ahmed Abdo, who was the only bright spot in this experience. Ahmed personally intervened to correct what customer service had ignored — he rescheduled the replacement delivery and helped issue a refund for the backordered buffet. His professionalism and genuine concern were appreciated.

However, the corporate “no returns” policy prevented me from returning a barstool that didn’t fit the space — a $284 item that ultimately cost City Furniture over $2,000 in lost additional sales, including the buffet, curio cabinet, and extra chair I had planned to buy.

As a longtime real estate professional in South Florida, I’ve worked with thousands of homeowners and always try to recommend local businesses. Unfortunately, based on this experience, I can’t in good conscience recommend City Furniture or Ashley Furniture to my clients or network.

The takeaway:
City Furniture’s products may look great on the showroom floor, but their customer service policies and follow-up are deeply flawed. A company’s brand isn’t defined by its logo — it’s defined by how it treats people when something goes wrong.

Credit where it’s due: thank you to Ahmed for doing the right thing and caring about the customer when others in the chain did not.

If you’re considering City Furniture, read the fine print and be ready to advocate for yourself. This experience was a reminder that good people can’t always overcome bad company policies.