City Furniture Avis 

I want to bring to your attention the recent experience we had with City Furniture. Last week, we made a purchase of $6,000 at the store, and we were expecting the delivery to arrive tomorrow. However, upon receiving the delivery email, we discovered that the delivery people would only leave the purchased items, and would not set them up or remove the old bed. We had paid for premium delivery and called City Furniture to clarify what premium delivery included and whether they would fulfill their promise.

After enduring a 55-minute wait on the phone, during which we were subjected to a repetitive automated message, we finally spoke to a representative, only to be informed that the information in the email was incorrect, and they were unsure why we received it.

The extended wait time prompted us to request a cancellation of the entire order. Despite attempts to dissuade us from canceling, we were informed that only the salesperson we dealt with could process the cancellation. We requested to speak to the manager and after a long wait, we were eventually able to do so. Ultimately, the salesperson convinced my wife not to cancel the order.

Our experience with City Furniture, both in-store and over the phone, has left us extremely dissatisfied. The lack of customer service is disappointing, especially considering the amount of furniture we have purchased from City Furniture in the past. As a result of this experience, we have decided not to make any future purchases from City Furniture.

This company is a scam, they sell you a super expensive extended warranty and when you want to use the customer service they don't authorize it because they claim that your problem is too minor to want to exchange the product. They sell mattresses as premium but when we use them they are horrible and give us back pain. Until today, I haven't been able to change my mattress because they won't let me and I'm forced to have terrible nights of sleep and severe back pain.

Ive been scammed. Ordered $2500 in furnished, and it arrived damaged. Customer service keep talking me in circles. Saying they are going to exchange it. They set 3 different dates to swap my order, and every single time cancels. DO NOT BUY FROM THEM!!! IM LEAVING THIER S**T IN THE STREET AND TELLING THEM TO COME PICK IT UP!

Tried to find a store where I can see a sofa I was interested in so I used the live chat. The operator was just interested in collecting my email and phone number.. She had no interest in answering my question or giving me a store to go look at the sofa. She kept saying what is your phone number if we get cut off. Owe weren’t on the phone! I was using a text chat box on their website. Why would we get cut off? Why would she need my phone number to give me a City Furniture store to visit. This is insulting. It is because they want to retarget and market to our emails and text our phones. City Furniture should be ashamed of themselves. They need to look up what customer service means! They lost me as a customer.

We bought a love seat with console and 2 recliners. The entire set is white leather. When we finally got our delivery one piece had a rip and the light on console was broke. We declined the furniture and had them bring brand new. 3 weeks later they brought new pieces. 1 part of our sofa is turning yellow. It's NOT in the sun, we do NOT smoke we haven't applied any chemicals to it. We filed a complaint to have someone come out and look and instead we got a phone call saying there's nothing they will do. It's not covered under our extended warranty we purchased. We will NEVER purchase from them again!!

Still no gift cards that were promised at they’re grand opening at Clearwater store I have called several times I’ve talked to the manager at the store twice and he promised he would take care of it and still no cards Now they quit answering my emails I have shopped at other stores now to furnish my rental homes and was treated great This place has no customer service Please believe this and save your some headaches

BEWARE OF FALSE PROMISE. DO NOT BUY ANY HOME SERVICE!
will never buy another piece of furniture from this company.
I promised complete sofa sleeper with memory foam mattress.
when didn't show up when the delivery, I called the sales lady Carol and she claimed I hadn't pay for it she forgot to add it, she quoted me complete price sleeper, mattress, warranty and taxes. I tried calling few times to speak to a manger they never returned my call, they keep saying the will inform the manager.
Horrible company. I will never do business with them ever.

A few months ago I bought some furniture from this store and I'm normally paying the financing. I was informed that I should pay everything by August 20th without interest and that after that I would start paying interest. However, it was only about 2 weeks ago that I discovered that I am not paying for financing but rather for LEASING. In this case, if I don't pay the remaining amount by August 20th, which is more or less $2000, this amount will increase to $6000 🤡. I was NEVER informed that this was a leasing, I didn't even know that furniture leasing existed. On the day of purchase, the sale person applied for financing and I was not approved, so she said they had another FINANCING option, asked if I wanted to try and I agreed. So I was approved and completed the purchase. She NEVER informed me that this was a lease. I've been trying to resolve the situation for several days and all they do is throw me from one side to the other. I contacted the leasing company, they told me to contact the store. I contacted the store, they told me to contact the leasing company. And so they are playing with me. The person who helped me in the store, on the phone, was able to say: just keep paying the weekly amount and everything will be fine. No, it's not okay. I CANNOT BE FORCED to pay the total of $7000 for a table and a bed, simply because the sale person "forgot" to tell me that this was a leasing and not financing. They said the manager would contact me on Thursday, no one called me, then they said they would call me yesterday and I'm still waiting. The 20th is almost here and they don't want to give a solution to my case. It's not my fault that the sale person was incompetent in NOT INFORMING that this would be a leasing. They gave me 2 options: return everything, even after having paid more than $1000 (apart from the downpayment) and lose all my money or keep everything and continue paying until I complete the remaining "$6000". It wasn't MY mistake, I didn't have the option to choose whether I wanted to lease or not. They simply did the leasing saying it was FINANCING. I do not recommend this store. They are great for selling, but for admitting a mistake and providing a solution to the customer, they are terrible. BE VERY CAREFUL if you go to buy there, they are scamming you.

NOTHING was done by City Furniture about my case. I've been trying to resolve it for at least 2 weeks and NOBODY has resolved it. Last Saturday after I left a bad review in the Google, they quickly responded telling me to send an email to kate.cityfurniture.com. I never heard back from this lady. The same day I received a call, but so far NOTHING has been done. Today I personally came to the store where I made the purchase, I spoke to two people. Apparently one is a manager, who was able to laugh in my face saying that the best option would be for me to pay everything today. The person simply thought about their commission on the day of the sale and "forgot" to tell me that it was a leasing that I was doing instead of financing. The only one wrong here in this story is the saleswoman and I even had to see the manager laugh in my face??? NEVER BUY FURNITURE FROM THIS STORE!!!!!!

The only thing they do is say they will call me within 24 hours and they never do. Today I was told that someone from Social Media will call me... What can the social media person do to resolve my situation?

Furthermore, they tell me to speak to Acima and when I tell Acima that I want to return the furniture, they hang up on me.

I bought for close to $9,000 in the last 3 years and in my last purchase I bought a warranty of 3 years. When my coffee table started chipping after few months from purchase date I called and they said to me that I should have called within a month of damage Was not mentioned to me at time of selling me warranty and the sales person even admitted that she did not know the 30 day limit for claim and they added that the chipping did not qualify under what was allowed They know what they doing is not right but yet despite all the money I spent with them they refusing to take the furniture for an exchange. I paid 500 for the warranty and now they say chipping is not covered so what is then? One more company on the do not trust List ! Shame on them

I am extremely disappointed with the service from City Furniture. The products arrived damaged and of poor quality. They had to be replaced, and even the replacements came in different shades. I do not recommend this company to anyone. It has been a very bad experience with terrible product quality and service.
Estoy extremadamente decepcionado con el servicio de City Furniture. Los productos llegaron dañados y de mala calidad. Tuvieron que ser reemplazados, y aún así, los reemplazos vinieron en tonos diferentes. No recomiendo esta compañía a nadie. Ha sido una experiencia muy mala con una calidad terrible en los productos y el servicio.

On August 6th our Sofa Chaise was delivered in the wrong color (Gray) not light Taupe which I order.
I followed instructions regarding filing a claim and took pictures etc.
I spend 3 hours trying to convince the claim department that the color is Gray and not Taupe.
I also provided 4 photos to help with my claim.
Long story short, of course I did not get any help concerning this matter.
So, I decided to contact the City Furniture Store in Stuart that evening. I was told there was nothing that store could do since it was an online order.

The following day I drove to City Furniture and spoke with Hibo Cummings a Superstar Sales Associate that went above and beyond to help me with this matter.

Finally we found another chaise for more money.
Senior Showroom Manager Bryan refused to waive the restocking fee. He went on to say a similar situation happened to him with Wayfair and he had to pay a restocking fee.

I know for a fact he could have waived but refused to do so (poor customer service).

Finally, the Furniture Delivery Guy Joseph and his associate were truly the best on both deliveries. Yes, we did tip them on both deliveries because wrong color had nothing to do with them.

If you are looking to buy furniture, I would highly recommend calling Hibo Cummings 772.692.4322 at the Stuart City Furniture.
Furthermore, it wasn't for Hibo I would never to business with City Furniture/Ashley again.

Delivery men were lazy
Didn’t leave cords to my chairs for usb.
Broke pottery outside my door and said nothing

Stop! Beware! Horrible company!!!! Worst delivery ever! Save yourself the stress.

Terrible business, awful customer service. Please go to a reputable business. Do not make any purchases from city furniture you will regret it.. I don’t know how they stay in business..

I will never buy another piece of furniture from this company. They sent me a pieces of furniture they knew were damaged and hoped I would accept them. Then they tried to replace the damaged furniture with more furniture they knew were damaged. More than 14 hours of wasting my time with delivery and service windows. I am stuck with what their service technician describes as an unrepairable footboard. They have a no return policy and refuse to credit my account for the unrepairable footboard. Please don't give this company your business.

It is still unfortunate that “some”beautiful products, they have behind them a company of terror, not wanting to respect customers, treating us useless, being despots and making us lose faith in the magical prayer that said "the customer is always right", they changed the game, the human material of @cityfurniture is terrible, they look like sellers and manager of car dealers... they have ended with my desire to buy furniture there forever!

Horrible quality in materials and costumer services 🙁

have choosen a cover plan for my bought furniture for my new house. I spend several 10 000 $. After three years of no claim, I should get a refund or a gift card over the total amount of the covering plan - around 800$. After a request half year after the plan runs out, they told me, that they sent a voucher to my mail adress, that I never receive. After visiting the Fort Myers store to ask for the voucher, they don´t care about me and the store manager denied my ask with very rude words. After writing a mail to the company I am still waiting for an answer. So all over - Don´t trust this guys!!

Mi experiencia con City Furniture ha sido muy negativa. Los muebles son caros, pero de baja calidad. Además, me vendieron con engaños: me aseguraron que tendría una cobertura para cualquier inconveniente, ya sea que el mueble se dañara, no me gustara o no se ajustara a las medidas. Sin embargo, cuando surgieron problemas, me encontré con que esta supuesta cobertura no valía nada. El servicio al cliente fue inútil y no se hicieron responsables de sus promesas. No recomiendo City Furniture a nadie, ya que mi experiencia fue frustrante y costosa.

I purchased over 15k in furniture from City Furniture in Plant City, Fl. I set my delivery date while there. Well, my delivery day came and went with no delivery nor any communication. It’s impossible to reach anyone there and when you do, they do not know what’s going on. It took over a week to get an answer on when I would have my furniture which included our bed. So we had to rent a hotel room while waiting not unless we wanted to sleep on the floor. Needless to say, over two weeks later we finally got our furniture. City furniture should be renamed shi**y furniture! This stuff is absolute garbage. The delivery guys got black dirt from their dirty hands all over 3 of my white dining room chairs and on the white bedroom head and footboard. The dining table was damaged which I texted the manager of the store immediately but was told I had to submit a claim online. I was busy moving and did that two days later once I finally figured out how to. I received an email someone would contact me within 48 hrs yet no one did. So today 6/1/24 I reached out to their live chat and was told it would have to be a repair and not a replacement because I waited more the. 24 hrs to report it. BUT I didn’t ! I even told her I made the manager aware and she just ignored me. I was also told their system was down and they couldn’t schedule me yet. So here I am, waiting some more. I really wish I would of researched this place and avoided all of this. Do yourself a favor and find somewhere else to get furniture from. It’s crappy furniture, and zero service! Worst experience I have ever had!!!

Terrible company stay a away