Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
L'entreprise a répondu
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... Voir plus
L'entreprise a répondu
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier en finances
- Institution financière
- Entreprise de négoce de l'or et de l'argent
- Société d'investissement
- Conseil en investissement
- Agent de change
À propos de City Index
Écrit par l'entreprise
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Coordonnées de contact
Moor House, 120 London Wall, EC2Y 5ET, London, Royaume-Uni
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4,3
Excellent
389 avis
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Réponse : City Index
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve.
The customer service personnel was 5 stars.
The customer service personnel was professional and know his job, no time wasted. I give 5 stars.
15 mars 2024
Réponse : City Index
We are grateful for your review.
They came up on my trading view…
They came up on my trading view advertising, 3 months free if I join them, I was like why not, so after signing up, no promotion.
Got in touch with costumer care, they said that promotion is only available in Australia, to which I asked then why are you advertising in the UK?
They then said they would keep their word and I only had to check the email box wait for the email with the details, this was last week, still nothing, the guy clearly just wanted to get rid of me, that's not a good start of trust, with so many brokers out there, I will definitely not trust a company with a very bad costumer service
14 mars 2024
Avis spontané
Réponse : City Index
We appreciate you taking the time to leave your review. We hope to be able to learn more about the issues you have been experience. Someone will be contacting you in regards to your inquiry. To reach support for additional assistance, please contact support by phone, live chat, or email support@city.index.co.uk.
Réponse : City Index
Dear Devon, Your kind feedback really made our day! We are so pleased that our customer service team delivered the impeccable service we strive for. Thank you for your kind words and for choosing City Index.
Réponse : City Index
Thank you for your thoughtful review.
Réponse : City Index
Our client services team works diligently to provide products and services that will exceed your expectations. We're glad to hear your experience has hit the mark for you.
Very knowledgeable about his job.
Very knowledgeable about his job.
He is very patient with me'
5 février 2024
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Andre W assisted me in 5 minutes where…
Andre W assisted me in 5 minutes where no one else could in weeks. Your an asset to the company and deserve much much more than helpdesk!
1 février 2024
Réponse : City Index
Thank you so much for your kind words, Petrus. We really appreciate you taking the time to share your experience with us, and we agree, Andre is truly an asset to our customer service team!
clear instructions
23 janvier 2024
Réponse : City Index
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Excellent account support team.
I called Marcus Wong for help when I encountered login problem after changing the password. He was helpful by sending me an email with a new login password and pass the call to a technical staff Andre to settle technical issues. It was resolved very quickly. I am very happy with their responsiveness and helpfulness
22 janvier 2024
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. CityIndex appreciates your positive feedback!
Resolved issue
The person that dealt with my request was very thorough resilient and helpful he had to do a little detective work to find the person that knew how to use the AT pro download link and email it to me,
8 janvier 2024
Réponse : City Index
Thank you John for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Log in issues
The support team are always very helpful.
My particular problem happened at the end of the day and therefore I could not record two closures. The matter was resolved following an update requirement for the OP System for my computer.
10 janvier 2024
Réponse : City Index
Thank you Alan for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Réponse : City Index
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Polite and professional
4 janvier 2024
Réponse : City Index
We appreciate you taking the time to leave your feedback.
v good
v good, customer service is great, Andre is of particular notice, and was very helpful in assisting me
3 janvier 2024
Réponse : City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative Andre receives your kind feedback.
Excessive charges
Left an open position for xmas period as I did not want to close at a loss. Fully aware that I would pay a charge linked to interest as I have done previously on many occasions.However 1st day into holidays and nearly £100 was deducted.2nd day over £90 expecting the same today. At this rate by the time of opening of the indicative market I will be close to having £500 deducted.Absolutely no justification for this and no one to talk to. Possible 2 reasons the first could be additional and unreasonable interest charges the 2nd could be an error. Not hopeful of the latter. I will attempt at the first opportunity for them to respond officially and I will update accordingly. But at this moment in time I feel aggrieved.
23 décembre 2023
Avis spontané
Réponse : City Index
We're sorry to hear that your experience with us is not what you anticipated. We would appreciate the opportunity to help make things right. We investigated your case and a customer service member will reach out to assist you. Alternatively, we recommend that you contact us by phone and when connected press 9. Our support team is available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
Avoid at all cost if you are an active trader.
I have been with them for a very long time but I strongly regret it. Things went seriously downhill since Stonex took over. I have documented plenty of cases with them and experienced hundreds if not more when they simple manipulate the order execution. If you use accurate price levels for your trading strategy and the market turns there you all of a sudden end up not getting filled.... Their price will stop 0.1 points away from your order every single time (which sounds laughable but this is what happens unfortunately) and they will hold the price there till a few seconds to see if the market turns there or not....if not ,you get the fill if it does turn you will NOT get filled at all....when you are an active trader it matters a lot.... Very irritating practice....their claim is that this is my "luck".... I am such a professional that the market always turns 0.1 points away from my orders....
Also it happens regularly that they differ from the actual market price up or down changing dynamically as your position or order would "require". I monitor independent data sources as well and it is really annoying to see what happens here and of course you cannot complain with any success....
Seems they have a very professional AI algorithm to manipulate the order executions when it matters the most.
Also around volatile moments it is almost impossible to open a position due to their price slippage and execution practice.
There is no possibility to place orders in the option market not for opening, taking profit nor a stop loss....not to mention you are not allowed to see the chart either....there must be a very concerning reason for this ...
You cannot trade cryptocurrency on the weekend....which is a joke.
Experienced PayPal Withdrawal issues on weekends recently despite PayPal should be immediate without human interference....
It happened many occasions that you cannot even login to the platform when the market is volatile.... If you have large positions it can be quite an issue.
22 décembre 2023
Avis spontané
Réponse : City Index
We appreciate you taking the time to leave your review. As a globally regulated firm, we stand by every trade and do not benefit from financially harming our clients. Please be aware of price movements which can be affected by many factors, including, but not limited to, market volatility and available liquidity.
As a regulated firm, City Index takes its reputation as a reliable and trustworthy broker very seriously. We hope to have the opportunity to help and understand the issues that you have been experiencing. Our support team will reach out to assist you. Alternatively, we strongly encourage you contact our support team, which is available by phone 0203 194 1801, live chat, or email support.uk@cityindex.com.
udpate of address
customer service fast response, but back office process for update of address take too long 4 days no update until call in to customer service then get a response.
18 décembre 2023
Réponse : City Index
Thank you so much for taking the time to leave a review about our services. Your feedback guides our business and helps us keep improving the service we provide.Your feedback helps us identify issues and work on solutions.If you have any questions or concerns, please don't hesitate to reach out. We're here to assist you.
Problem with withdrawing funds from the account
There is no response from customer service regarding the amount withdrawn about a month ago, and I have not received it yet. I have contacted them via email and call, The service is getting worse day after day.
17 décembre 2023
Avis spontané
Réponse : City Index
We do apologise for the withdrawal issues you experienced on your trading account and the inconvenience this has caused. We appreciate your patience and cooperation on this matter. We investigated your case, and one of our customer service representatives will contact you with an update. Alternatively, we encourage you to contact us directly for assistance, we recommend that you contact us by phone and when connected press 9. Our support team is available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
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