We needed to replace an E-GO battery Cleanstore had them at a very competitive price & we placed the order. Unbelievably it arrived in less than 12 hrs & we live in the Southwest of Cornwall with... Voir plus
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Lisez les avis des autres
I ordered a Hill General Purpose Brush as a replacement for an existing one which I had used for many years and was worn out. I chose Cleanstore as they could supply the brush at a significantly cheap... Voir plus
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Competitive price, but despite stating it would be delivered in 7 days from order, 9 days in and not even shipped. Previous phonecall was met by some bloke with rudeness/passive agressiveness aplenty,... Voir plus
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5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Cleanstore provides quality cleaning machinery & products for delivery across the UK.
Coordonnées de contact
3,9
Bien
842 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Service Centre a breath of fresh Air….
I should have really written two reviews one for ref CS department one for the Service centre……
Had a issue with a AVA Pressure Washer- Contacted CS who sent me a link to AVA’s troubleshooting guide and request a repair page, did all the necessary bits then waited for 14 days, no reply…… contacted CS again to be told be quite consistently that I had to deal with AVA and not them and that my contract was with the Manufacturer, she even quoted the Consumer Rights act 2015, she had studied it College in great depth and knew what she was talking about apparently, I won’t quote her name but Management know who I am referring to. Long story short I received a call a the next morning from Kieron, he apologised profusely and promised to get it dealt with.
Richard from the service centre emailed straight away, promised a call a little later, did as he said, what a difference in manner, very friendly and straight to the point, dealt with the issue in a professional way. I couldn’t have asked for more.
I can never understand why some people in the CS environment can be so obstructive, I suppose some people simply just shouldn’t be in the industry they are.
One again thanks to Kieron and 100% Richard, companies need more people like yourselves, perhaps some of your frontline staff should have a few training sessions with you both…….
20 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Rob,
Thanks for taking the time to submit a review. Please accept our apologies again for the confusion & we are glad we could get this resolved for you!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Fantastic company
Fantastic company. Excellent service. Professional, efficient reliable and
The item arrived promptly. Would recommend 100%
6 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Ann,
Thanks for taking the time to submit a review & it's amazing to hear you were happy with our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
good service
20 mars 2025
Avis spontané
Réponse de Cleanstore
Hi John,
Thanks for taking the time to submit a review - it's great to hear you were happy with our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Amazing service
Amazing service my Karcher power washer failed after 12 months all quickly sorted between Cleanstore and Karcher. New one arrived today. Outstanding service will definitely use again.
22 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Margaret,
Thanks for taking the time to submit a review. It's brilliant to hear you were happy with our aftersales service & we're glad we could help get this resolved for you!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Clear communication and fast delivery!
Clear communication and fast delivery!
I was doing a lot of comparisons between different online platforms and clean store was not only cheaper than Ebay / Amazon but we're also giving 10% discount +
x2 free gifts .
24 février 2025
Avis spontané
Réponse de Cleanstore
Hi Mr Palmer,
Thanks for taking the time to submit a review & it's superb to hear you were happy with our communication, delivery service & prices!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Réponse de Cleanstore
Hi Alex,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with your experience & our customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
What more could yoo want
What I wanted, at a good price, quickly delivered and a quality product. What more could you want. Nice one Cleanstore.
20 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Brian,
Thanks for taking the time to submit a review & it's awesome to hear you were happy with our prices & delivery speed!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Super quick and reliable service
What a gem of a find on the internet! Less than 24 hours between placing our order and receiving delivery. What service! The mower was extremely good value and was quick and easy to order from their website. I can highly recommend using Cleanstore and shall be using them again in the near future they have a great range of quality products. Yet to receive our mystery gift, but really pleased with our purchase, thank you.
11 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Sue,
Thanks for taking the time to submit a review - it's lovely to hear you were happy with our speed of delivery, prices & service, as well as your new lawn mower!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
A good reliable and professional…
A good reliable and professional Supplier.
15 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Brian,
Thanks for taking the time to submit a review & it's great to hear you were happy with our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Super customer service from Cleanstore!
Super customer service from Cleanstore! My Ava pressure washer came with a cracked foam cannon bottle (Ava's fault - poorly packed box) and Richard sorted me out very quickly with an entirely new, like for like replacement foam cannon. The order itself was already on sale and came with a ton of free bits and pieces, so yeah really good experience.
11 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Steven,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with your shopping experience & our customer service - we are glad we were able to resolve this to your satisfaction!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Perfect customer experience
I purchased a karcher detergent pouch from this company. The website was easy to navigate and the ordering process was quick and simple. The price was exceptional and no other site could match their price. Although I did have an issue with the courier service regarding delivery after contacting Cleanstore they immediately answered my email and forwarded a replacement by a different courier. Fast forward into a new month and my original parcel was finally located by the couriers and forwarded to me.i contacted Cleanstore who advised to keep the parcel even though I was willing to pay! That’s excellent customer service is it not! I would not hesitate to recommend this company.
14 février 2025
Avis spontané
Réponse de Cleanstore
Hi Alyson,
Thanks for taking the time to submit a review. It's superb to hear you were happy with your shopping experience & our customer service - we are glad we were able to resolve this to your satisfaction!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Efficiency personified
First class service with very prompt delivery. Excellent people to deal with. Many thanks
4 mars 2025
Avis spontané
Réponse de Cleanstore
Hi Allan,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our service & speed of delivery!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Will be buying again from them top store
Bought pressure washer on Friday online and paid for delivery on Saturday. DHL messed up and I didn't get my delivery. Called them on Monday got my money back for Saturday delivery and they sort it out and DHL deliver next day . Great customer service will be buying from them again Thanks Cleanstore
28 février 2025
Avis spontané
Réponse de Cleanstore
Hi Luk,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our customer service & that we could get this resolved to your satisfaction.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Easy to order
Easy to order and clearly an original part, the only negative is delivery took a little longer than expected.
27 janvier 2025
Avis spontané
Réponse de Cleanstore
Hi Danny,
Thanks for taking the time to submit a review & it's great to hear you were happy with your order.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
got in touch with the company for…
got in touch with the company for information and they responded well with no problems.
13 janvier 2025
Avis spontané
Réponse de Cleanstore
Hi David,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great Service
Ordered a chainsaw, best price online and one of the few suppliers that posts to Northern Ireland.
Great, tracked delivery via DHL. “Mystery gift” received on its own as the chainsaw is dispatched separately, directly from the manufacturer. I contacted Cleanstore as I was concerned the chainsaw had been lost by the courier, but they confirmed the above on the phone and were very polite.
Great service, thank you!
29 janvier 2025
Avis spontané
Réponse de Cleanstore
Hi James,
Thanks for taking the time to submit a review & it's great to hear you were happy with our service.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Awful
Ordered a chainsaw with a scheduled delivery of 2-3 days Waited for 5 days and then got an email saying order was cancelled. Still waiting refund!!
7 février 2025
Avis spontané
Réponse de Cleanstore
Hi Grant,
Thanks for taking the time to submit a review.
Unfortunately Hyundai advised they are currently experiencing an error with their internal stock system, with the system showing stock against products they do not have available.
As our system has a live stock link to the Hyundai's system this resulted in you being able to order a machine that was not in stock, & your order that was due to be shipped directly from Hyundai not being dispatched.
Following receipt of your order on 3rd February on a 2-3 working day leadtime, we queried the dispatch with Hyundai on 5th February as we had yet to receive tracking information for you. On 6th February we were advised of a possible issue, & following confirmation of the problem / Hyundai's inability to fulfil the order on 7th February, we contacted you via email to apologise & confirm a full refund had been processed.
We apologise for any inconvenience this unforeseen issue has caused & the obvious frustration at not having received the product you had purchased.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Excellent Service
The Cleanstore website was easy to navigate and the prices competitive. The goods arrived quickly and in perfect condition. I couldn't have asked for more.
15 janvier 2025
Avis spontané
Réponse de Cleanstore
Hi Tim,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our site navigation & pricing, as well as the speed of delivery!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Ava P60 Master pressure washer
After finding that Cleanstore had the pressure washer I was looking for and were the cheapest online, I decided to purchase my AVA pressure washer. It said it was refurbished but when I received it it looked brand new to me. Having just tried it for the first time, I’m so impressed with it , I will not hesitate to use Cleanstore in the future and recommend them to friends and family.
Thank you.
Regards
Mark
1 février 2025
Avis spontané
Réponse de Cleanstore
Hi Mr P,
Thanks for taking the time to submit a review - it's superb to hear you were happy with our pricing & your refurbished AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Superb and Efficient Service
The support I got during the ordering process was superb from start to finish. This was all done via the online chat service - speaking to Jay made everything go through so smoothly. I would have no hesitation in recommending Clean Store based on my 1st time experience with them.
31 janvier 2025
Avis spontané
Réponse de Cleanstore
Hi Alan,
Thanks for taking the time to submit a review. It's brilliant to hear you were happy with our ordering process & chat service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
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