Clearance XL® Avis 

Re order IN53920.
I have been a customer of clearance XL for over 10 years with no prior issues with orders other than the occasional item being a little damaged in transit which is never a problem as it’s a clearance site and I don’t expect everything to be perfect.
However I placed an order on the 15th of August today is the 23rd of September and although when checking with my account it says that the order has been completed it has not been received.
It’s been well over a month and although I don’t expect the items instantly, I do like an update but it looks like the items are not arriving with me. I’ve not had even a dispatch message, which is pretty standard these days when a parcel starts its journey.
I have messaged clearance XL twice just to see if I can get an update or a tracking number or even the courier that the item was sent by but up till now I’ve had no response from them which is a shame.
I have checked back and I see that Clearance XL no longer affiliating themselves with trustpilot due to abuse issues So I will do as suggested by clearance xl previous responses and go on the website and leave reviews according to my experience if I don’t get a timely response to my latest message via their online contact form.
I Would just like to know where my items are and when I will be receiving them, but I’m doubtful that I will get them now as it’s been a very long time and sadly I’m not receiving any responses From the company
If they do read this message, I would be grateful if they could get back to me. I don’t want to leave a poor review - and will be happy to amend my rating accordingly once I have the items ordered but I really do need a resolution to this as I’ve paid my money and I really would like the items that I’ve ordered please.

Update - I have now had a response from ‘clearance xl’ who still refuse to let me know if they are sending my order or not, but have told me that after leaving a 1 star review they will not be prioritising looking at my order!!
I suggested a cancellation and full refund instead if they are now unable to fulfil the order but was then told that I would incur fees and deductions (plus my account would be closed) if I wanted to do this - but they still wouldn’t tell me if they intended to ship my order or not or what the ‘fees’ were or what they were for.

I then spoke to Trading Standards who told me that if the items are not shipped within the maximum one month time period given at the time of purchase then I am entitled to a FULL refund, without any deductions or ‘fees’.
I am covered for non delivery under Section 75, and I then contacted my credit card provider to start the FULL refund process directly as ‘clearance xl’ are in breech of contract and I can’t be bothered with the non-replies and when replied to - the hostile comments, lack of answering to very simple, direct questions (such as - are you going to send my order please and if so, when?) and the ridiculous rules saying they will deduct money from my order when they haven’t bothered to dispatch it in nearly 6 weeks.

What a shame that this company has come to this - the hostility is palpable - Paul appears to take every comment as a personal vendetta against him - and yet after looking at the reviews of many disgruntled customers still doesn’t put things right…… its just either stony silence, or hostile messages with account closure threats and money being deducted - ‘clearance xl’ has gone downhill I’m sorry to say, despite my best efforts to reach out to them to find a resolution - it’s all a bit too much of an effort on their part to try to put things right.
It’s not a personal attack on you Paul when a paid for order is long past its maximum delivery time period and a customer gets in touch to see what’s going on as they are concerned.
It’s actually your responsibility as a business owner to let the customer know what’s going on and how your going to put things right - not responding to messages, leaving sarcastic and/or threatening messages when you do reply is not professional nor does it put a paying customers issue right.

Very bad customer service in regarding my order then it took over 30 days plus to arrive then when it did arrive none of items in my box was usable due to all going off in January 2023 what joke of company what of waste money thanks for nothing xl clearance very dodgy firm people stay clean of them unless you like out date stuff from 2years ago

I placed an order with them nearly a month ago. The order has apparently been "delivered" a few days ago but no attempt at a delivery was made. I've emailed there support email and received no reply. I won't be using this company again, they're clearly scammers.

EDIT: Clearly the owners are incapable of reading as proven by their reply. I have contacted their customer support and am still awaiting a reply. It has been 3 days. I can assure everyone I am a legitimate customer, and have the emails as proof. So yes, this company are clearly a scam, stay well clear!

Ordered a few times from here just placed a order for quick delivery so can do kids a tea party on Friday can't wait

Awful experience items were squeezed into a tight box all the confectionary were squashed..some items were out of date years ago not days or months and has changed color.
I am equally at fault that I didn't check properly but surely they would have known from the color of it that they weren't edible.
In short more than half of the delivery were thrown into bin.
Anyway my advice check the dates properly otherwise avoid ordering if you can.

They are scammers, I already found out about it in August 2024.
I made the purchase on August 13 and received the shipment on August 27 and I paid extra for the shipment 1-5 days, so it is easy to calculate when I should receive the shipment.
When I wrote to them on August 22, they wrote back that they had just sent my order, this is a joke.
I will never shop with these scammers again and I hope they choke on my money.

Placed any order on 13th July after an offer appeared on wowche. My order has not arrived and there has been no further communication from them Avoid this company.

Placed an order on the 12 July and still haven't received it sent 2 email enquirers but had no response

What an amazing website to get cheap items. I ordered the food and drink box and had a 50% off voucher. The food and drinks mystery box we got are brilliant, so many items, even the ones we don’t like due to our taste preferences have been bagged up for friends and family.
Our DPD driver Rich is really helpful and friendly, he put the box into my hallway for me due to the weight. We received a message to say that they had the parcel and then they delivered the next morning.
Loads of drinks, jars and tins that will keep us over a few weeks.
We are already expecting our next box of goodies next week.

Still not delivered after 2 months, tried to contact them with no luck the phone just rings and no reply with emails. Scam website

If I could do no stars I would. Clearance XL has appalling customer service and their courier company - DPD - are at best unreliable and at worst down right discriminatory towards disabled people (who, being on benefits, are those most likely to use this company). Whilst the company does have some great bargains - most of it is cheap, out of date sugary cakes and sweets. It isn't particularly healthy food, but you can get enough to live on if you are really low on funds. HOWEVER their delivery states 'up to 30 days'. Even if you pay for their premium 'next day delivery' there's no guarantees when it will arrive. There's no tracking, no way to contact the company to progress orders, and the past several orders the delivery was either dumped blocking the doorway and preventing me (as a disabled person) egress from my home for several days - DPD didn't even bother to respond when I complained to them and Clearance XL never respond. Their 'live chat' doesn't work. They don't respond to emails. They don't have a contact phone number. They don't process complaints.

If you need a bunch of treats to keep kids entertained over the holidays or for a birthday party for not a lot of money, this site is, I suppose, good. If you want proper food, I suggest you look elsewhere. Oh and don't expect any order placed to arrive any time soon, in good condition (good luck complaining or getting a refund on that) or for the food to be edible - stale crisps and cakes that have to just be thrown away.

Everything in my order was damaged apart from the crisps because a tub of peanut butter had been damaged and leaked over everything. Emailed with pictures and got a reply asking for pictures (which I'd already sent). Have since emailed about 3 more times re-sending pics and asking if getting my emails and no reply

Goods now received. It’s what it is as described. No one can complain with contents. More vigilance with details for non customers overcomes delay
Thanks
Peter Swales

My most recent order (MAY 2024) has NOT turned up even though i was emailed to say it had been dispatched and i am receiving feedback emails but all my emails to them have been ignored and not responded to. No tracking information.NOTHING ZERO ZILCH, shame on them!!!!! they will be keeping a hold of my money though, that i can guarantee. Dont waste your money and time with these lot anymore!!!!

IN53217 this is my order number spent over £65.00 and have had to notify my bank.

They werent always like this, in the early days they were surprisingly quite good.

On my order prior to this IN52459 i spent nearly £75.00, half of the order was stale and not suitable for human consumption. I contacted them for weeks on end, and by telephone (FEB 24) but to no avail.

I should have received a refund for MAY 2024 order of £65+ and atleast half of the FEB order of over £72.

I want be receiving diddly squat.

Some of the responses on here by them are tantamount to belittling their customers.

This place needs shutting down by trading standards.

ALL MY EMAILS TO YOU AND TELEPHONE CALLS ARE TO THE ONES ADVERTISED ON YOUR WEBSITE AND ON YOUR INVOICE. YOU HAVE MY PRIVATE EMAIL ADDRESS , EMAIL ME PRIVATELY AND I WILL FORWARD ON THE COPIOUS AMOUNT OF EMAILS AND COMPLAINTS I HAVE SENT FROM MY EMAIL ADDRESS AND ON YOUR OWN WEBSITE.

ARE YOU GOING TO RESPOND TO MY PREVIOUS ORDER NUMBER, I AM PRETTY SURE YOU READ MY EMAIL, IVE GO COPIES OF ALL THOSE EMIALS TOO.

IT WOULD HAVE BEEN FAR EASIER TO CALL ME TO IRON OUT MY ISSUES, BUT I AM QUITE SURPRISED AT HOW QUICKLY YOU RESPONDED TO THE EMAIL ABOVE ON TRUSTPILOT. SOME OF YOUR LANGUAGE COMES ACROSS AS BELITTLING, EVEN IN YOUR OWN RESPONSE ABOVE. CAN YOU PLEASE CONTACT ME AS A MATTER OF URGENCY BY TELEPHONE TO DEAL WITH THE NON DELIVERY OF ORDER IN53217 AND ALSO WITH MY COMPLAINT WITH ORDER IN52459 HALF OF WHICH I BELEIVE WAS NOT FIT FOR HUMAN CONSUMPTION. IF YOU WOULD BE KIND ENOUGH TO POST ON HERE AN EMAIL ADDRESS THAT YOU CAN BE CONTACTED ON BECAUSE THE EMAIL ADDRESS ON YOUR INVOICES AND ON YOUR WEBSITE FOR COMPLAINTS ARE OBVIOUSLY NOT WORKING AND I HAVE SO FAR UNSUCCESSFULLY BEEN ABLE TO CONTACT ANYONE ON YOUR ADVERTISED TELEPHONE NUMBER ON YOUR INVOICES EITHER.

SHOW US THE FANTASTIC COMPANY THAT YOU CLAIM YOU ARE AND CONTACT ME PERSONALLY, UNFORTUNATELY THIS IS THE ONLY METHOD OF CONTACT WITH YOU THAT IVE BEEN LEFT WITH.

YOUR LOYAL CUSTOMER WHO SHOULD HAVE PICKED A QUICKER SERVICE AND WHO SHOULD HAVE LOOKED AT HIS ACCOUNT WHICH WOULD TELL HIM WHERE HIS FAMILYS ORDER IS BUT QUITE CLEARLY DOES NOT!!!!

WAITING WITH BAITED BREATH!!!!!

I very disgusting service I ordered two boxes I only received one box still waiting for the second I ordered on the 14 may 2024 it is now 17 June it been over a month and no response from them they don't even respond to emails and the one package I did get all the product was 6 month to over 2 years old and half the box was condiment sachet witch was over 1 year old this company is utter disgusting

Very poor customer service and communication.
I placed an order with Clearance XL�.
I received an email informing me that my order had been dispatched.
I am still waiting for that order.
They offer no tracking information.
l have sent them messages via Facebook and emails and they are just ignored.
I have also sent me emails asking me to give the company a review on The order I have not received.
I also noticed other people have been suffering the same fate.
I would strongly discourage anyone thinking of using this company.
My order amounted to over £90.
Ordered 30 5
Supposedly dispatched 6/6
First of foremost you do not respond to any correspondence whatsoever that is my complaint poor customer service.
Secondly you said my order had been dispatched was that a lie.
And why would my review on here delay my order further.
You also sent me an email saying my order has been fulfilled and would I like to review that order.
There would be no need for impatience if you actually talked to your customers.
I see by your replies on here you never take any responsibility for the shabby way you run your business.
If I do not get my order within the 30 day timeslot I will immediately start County Court proceedings against you,
it was my intention to place an order with you every week or so you do yourself no favours.
I have now received my order it was beautifully packaged and great value for money it’s just a shame
About the communications.

Paid, ordered and received nothing. This was nearly a month ago. Attempted to contact to no avail. Reporting as fraud

Ordered 5 weeks ago
, no response to emails or chat .

Ordered over a month ago , paid and received nothing 5 star, it’s a load of junk, 2 years out of date stuff🤢🤢
All of it went in bin
Save your £25

I have had to take 6 months off work to look after my ill daughter. This has had a massive impact on our finances, with no money coming in from what was a regular salary. Clearance XL came to the rescue. Very thankful.