Clockwork Removals and Storage - Sheffield Avis 

Clockwork moved my sons furniture from our house and delivered it to his flat which was 2 floor up. The two guys who came were brilliant the were very quick loading up the items and then gave us time to get to the flat before unloading. They worked very hard moving everything into the flat particularly his bed which is very heavy and also the mattress which is also heavy. I would recommend this firm to anyone who wants a professional job done with no fuss.

They were prompt, caring, polite and efficient. In fact I've recommended clockwork to my brother-in-law who should be moving soon.

So something's were great - they fitted me in in a busy week, they looked after my.piano really well.
In fact when the guys weren't sure about how to move it we got the boss down to make.sure it all went fine.
However, the more I unbox the more disappointed I am. They took no real care with my belongings and threw books into random boxes, they put cherished items loose into others (a small ceramic dish of necklaces just loose so they all fell out and got tangled). Now, I don't own expensive items. I'm not very well off. What I own is sentimental. They put postcards that had been on display roughly into boxes where they got bent. Would a clip or envelope be too much to ask?
And honestly what's worse is that I and my partner were there. If they needed to ask they could have done.
Everytime I open a box I'm confused and disappointed.
My only option now is to open every box and get everything out as I have no idea where things are.

This is a review of two halves.

The removal team did a great job - focused, helpful and diligent. Wouldn’t hesitate to use them again.

The management team? Not so much. Rude, arrogant and because they know that when they have your furniture in storage they have you over a barrel, totally inflexible. Will never use them again.

We used Clockwork removals for our recent house move and I’d definitely recommend them. They were friendly and helpful from start to finish. Totally took the stress out of moving, paying a bit extra for the furniture dismantling and putting back together at the other side was well worth it

I could not recommend Clockwork highly enough, they were so efficient and made my house move go really smoothly without any stress at all. Lee and Martin were friendly and helpful, nothing was too much trouble for them and they dismantled and reassembled my wardrobe so quickly I didn’t even notice they had done it, they really are true professionals! Great company, would definitely recommend and will be using again in the future.

Fantastic Team. Lee and his crew were simply amazing.
We moved in Feb 2021 and these guys made everything as smooth as it could be. No stress, funny guys with a fantastic sense of humour.
We would happily use them again and would highly recommend Clockwork to anyone who wants a hassle-free move.
5 start service!

Worked really hard and it was a tough job. Good bunch of guys. No damage. No losses. Maybe a slightly better eye for detail when packing as some things nearly missed.

Lost items. Lost 4 computer laptops and tablets. All bought brand new totalling £600 and had no contact from them even though I phoned and left a message. Broke a desk while removing it. Basically put everything in the back, drive off and then get it unloaded as soon as you can. Nice workers, lousy work ethic for caring for most of your property.

If you use them, check to see the van after they finish. See if they have missed anything or 'mislaid' items.

Very efficient service and the guys were helpful and respectful of our belongings

Arrived early and got straight on with emptying my house. When eventually the keys arrived for new property they didnt take long to place everything into rooms according to instructions on boxes. Would not disconnect or reconnect my washer. I think I had to request this. So my fault. But we’re very willing and polite. Would definitely recommend Clockwork removals.

Clockwork removals were excellent from sorting the quote, arranging the booking to getting the job done on the day. Everyone that I spoke to was very helpful.

Moving house can be a stressful experience but the 2 removal men that moved us out of our house on the day were fantastic. They put us at ease and were very helpful and professional. It all went very smoothly and was stress free.

Thank you very much!

From the first visit through to delivering our belongings from storage we found the service to be first rate. The removal process was very professional, the staff polite, extremely helpful and extremely competent. We would highly recommend Clockwork.

Absolutely first class service from the first call through the final item being put in the house.
Reasonably priced with all the correct protection required, I knew I was in good hands. Having the beds and a wardrobe put up was a real advantage and definitely worth the extra cost.
Thanks for making the moving day easy

Took all the stress out of moving. Happy to wait abs lovely guys.

The action on the days was very good. However, subsequent to the visit for a quotation, we had sold quite a few items in the process of sorting out our belongings. The result was that you truncated all the job into two days rather than the three quoted for but, as the initial quote money had already been taken from our account. It did not seem as though there was any method of discussing this once we had accepted the initial quotation.

The move was relatively stress free, thanks to the professionalism of the men who carried out the move for us. They were efficient and friendly. Couldn't have asked for more. Thank you.

Amazing service from the office staff to fantastic removal team

Really great removal company, turned up on time, got things moved quickly and efficiently. Would highly recommend them.

Would strongly advise against using Clockwork Sheffield. Damaged several items of furniture two substantially. Declined request to come out to inspect the damage. In fact they couldn't care less. No respect for customers furniture. If you take care of your furniture don't trust them to look after it. I would not recommend Clockwork to anyone. insurance aside Clockwork should take care of customers furniture and reading other reviews they obviously do not. Not even interested enough to take up an offer to look at the damage caused. Makes you wonder if you decline their extortionate insurance quote they have no reason to handle your goods with care. They know they won't have to claim for damage. We have at no point asked them to cover the cost of damage we will do that. I hope the team who took our furniture into storage enjoyed the £50 tip we gave them. Had we known how much damage they had caused loading the van they would have got nothing. Seems Clockwork have no control over how some members treat customers goods. UPDATE- just received my last item of damaged furniture back from being repaired. Nine items in total at a cost of hundreds of pounds. As I stated before I did ask Clockwork to come and inspect the damage caused by the team who loaded our furniture. This request was declined by Sheffield branch and ignored by Clockwork head office. I have been advised to claim from Clockwork through the courts for the cost of repairs but when the company refuse to even inspect the level of damage they have caused and look upon the damage as an inherent risk and irrelevant is my belief that they would deny causing any damage. We had five containers and were left with five check sheets with every item listed. At the side of every item was a check box which a member overseeing the team had to fill in, at the side of every item the tick box showed no damage. It could have been worse we only placed furniture into storage all other possessions went with us and thank god they did. Money is not the issue here I have been assured that Clockwork themselves are liable not their insurance but their not worth the effort. Clockwork have even had the audacity to send correspondence to our neighbours who have seen our damage offering their services, what a joke. If anyone is thinking of using this company please be careful when their assessor tells you how they care for your goods and how professional they are. my review and several others found otherwise. Finally thank you Clockwork for costing us hundreds of pounds on top of the thousands we paid you for fourteen months storage and transport costs, and your total disregard for our furniture and disinterest for the amount of damage caused. We put our trust in you and this is how you repaid us. Cost means very little but morals and respect mean a lot Clockwork lack both of these.You will not get our custom again.