clublime.com.au Avis 

I signed up to this gym in 2022.

The buzzer never worked whenever I attended the gym and it was impossible to call anyone to rectify the situation outside business hours. Due to the lack of access, I could not attend the gym without the assistance of a friend. It eventually became such an issue that I stopped going to the gym and asked for my membership to be cancelled.

Despite my cancellation request and all my complaints, money continued to be debited from my card. So I cancelled my direct debit with the gym.

However, they continued to email me and message constantly with "outstanding fee" requests and it kept on increasing until it reached almost $800!!

In addition to all this they charged me several "dishonour fees" each time they sought a fortnightly payment, even though I couldn't even use the gym membership in line with what I paid for, and even though I had constantly submitted suspension and cancellation requests.

After several attempts to receive help, the online chat and the customer service people eventually told me that nothing could be done other than put a temporary suspension on my membership, but that once the suspension expire, all the fees would come back and I would need to pay an exorbitant amount.

I eventually just capitulated to the constant bombardment of fees and paid the full $800 just to get out of this terrible membership.

But wait, it didn't end there!!!

They then told me that there was a "cancellation period" during which I would still have to pay normal membership fees!!! Absolutely unbelievable and disgusting!! This is in circumstances where I had not used the gym for over a year and constantly asked for cancellation and suspension. They even had the audacity to say to me that unless I am "physically incapacitated" I would have to pay continuous fees until the cancellation period was done.

This gym makes it absolutely impossible to cancel memberships. They will suck you dry and they are completely inflexible. Customer service is horrible!!

After doing my research, I saw that this was a complaint from 100's of customers across the board and everyone experienced these same issues. Do yourself a favour and avoid this gym at all costs. Do not sign up to any membership under any circumstances. They will draw you in with a neat little offer, and then they will bombard you with hidden fees and terrible service - which you will not be able to withdraw from.

Poor facilities for such a price. Not worth + hidden fees (surcharge, membership cancellation)

My daughter's gym closed for renovations for several weeks. Viva Leisure who you have to go through refused to suspend her membership by email and the online process was almost impossible and you have to pay an extra fee, even though it was their fault! Customer service takes several days to respond to emails and they couldn't care less. Cancelled membership but they are still charging a notice period even though they closed her gym. Looking at going to the tribunal now.

Like so many others here I submitted a cancellation request on their online portal and it didn't process correctly. Despite submitting a cancellation they kept charging me every two weeks, and support was useless. Be very cautious of this company.

Signed up for a "free" trial and had to pay signup fee. Since then I have cancelled my membership yet they are still charging me monthly while saying my membership is already cancelled.

Facility is quality
Customer service sub par.
I tried to cancel via reply to texts and on app and was ignored
Tried on email get a response
Also overcharged on direct debit so wish I’d paid a different way
Cheap membership actually ended up expensive but was good to have a gym to use whilst at Maroochydore

Truely the best facilies I have ever trained at in both Sydney and Melbourne, brand new equipment and the staff are really friendly and helpful. I’d recommend Club Lime to anyone looking for a great gym.

I signed up when it was owned by One Health but it changed hands to the VIVA Leisure Group trading as CLUB LIME -location SOUTH MORANG but their rigid policies would apply to all locations around Australia. I write this review to warn people who join this chain, if you encounter any financial or medical problems in life that are beyond your control, do not expect any compassion from CLUB LIME MANAGEMENT. COVID taught us all, that we dont know whats around the corner and even though you have policies in place which states NO REFUNDS, sometimes you need to look at a case on its merits. I lost my business during COVID, i have medical issues that affect my ability to work, if i exercise and build some muscle strength, it could permit me to work to survive. I am exempt from the current vaccines due to my medical condition, which is rare. I explained all of this to CLUB LIME SOUTH MORANG and yet they didn't give a damn, they refused my refund of a full year paid in advance plus 3 PT sessions. i used 2 weeks of this membership before we went into lock down in VIC. This is simply a very poor decision on behalf of a management team and it will damage their reputation. I have report this to the ACCC and intend to take it as far as I can, as it is based on principal. I do not recommend CLUB LIME to anyone.