This Christmas tree is absolutely stunning — the kind that instantly transforms a room into a festive showpiece. The branches are beautifully full, the lights are perfectly balanced, and the overall s... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is the second year I've got our tree from Coles, and I'm super impressed. I can choose delivery day that suits me, receive text messages keeping me up to speed with when it's going to be arrivi... Voir plus
This year we decided to buy a real Christmas tree, and Anthony was very helpful with helping us select the size and shape we needed. The tree itself is beautifully full with strong branches. Ant... Voir plus
L'entreprise a répondu
We look forward to choosing our Christmas tree every year with our two boys and Cole’s Christmas Trees never disappoint. So many different height & shape trees to chose from and a good range of prices... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Coles Christmas Trees are growers, wholesalers and retailers of quality British Grown real Christmas trees.
Coordonnées de contact
Water Tower Farm, Barby Rd,, CV22 5QB, RUGBY, Royaume-Uni
- 01788 220166
- sales@coleschristmastrees.co.uk
- www.coleschristmastrees.co.uk
4,8
Excellent
248 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good place!
Customer service from Lewis was excellent and helped us find the tree we wanted in good time. It was delivered in good condition and in good time.
10 décembre 2022
Avis spontané
Great trees and great service from…
Great trees and great service from Lewis as always - too man. Merry Christmas 🎅🏻
10 décembre 2022
Avis spontané
Terrible
Ordered a 7 foot deluxe tree. It was delivered on the 29th as we asked. Unwrapped it and it’s bare on the bottom, brown branches that are practically dead and pine needles fell off like snow flakes falling. I’ve wrote an email, tagged them on social media, directed messaged them on social media and I’m getting ignored. Honestly the worst tree I’ve got. £100 for a tree to be so dire and in poor condition. I’m actually heartbroken. It only got worse as the days went on, we watered it each day from the moment it arrived, even sat without central heating on for 2 days. It just got worse, continued to drop very low to the point where all the baubles fell off the branches and there were piles of needles all over. I have photos if needed.
29 novembre 2022
Avis spontané
Réponse de Coles Christmas Trees
Hi,
Sorry to read this, this is the first we have heard of it.
We will send you an email to better understand what has happen and get this resolved for you.
It might be that particular tree has suffered shock. We pride ourselves on the highest quality.
Please note we are not active daily on social media
Amazing tree as always thanks
1 décembre 2022
Second year ordering
Second year ordering. Trees look stunning, well shaped/pruned. I chopped a bit off the stump and put it up straight away and made sure to keep the water topped up, barely a needles dropped to the floor so far.
4 décembre 2022
Broken tree
The top of the tree was broken when we unwrapped it but had been attached with a cable tie - very poor.
This is the first time we have used this company and it will be the last.
2 décembre 2022
Réponse de Coles Christmas Trees
Good evening Heather,
I’m sorry to hear that your tree has arrived damaged. This must have been caused by the transport company.
We ensure trees are in perfect condition before they leave the farm and we try to protect the leader with a cane cabled tied to support it.
We are more than happy to resolve this for you if you could send us an email we can either send a replacement or we can offer you a refund.
Second year we've purchased from Coles
Second year we've purchased from Coles, great quality trees, really good value for money
3 décembre 2022
Really fab !
Really fab !!
Faultless customer service and best tree ever !!
Well done 👏
2 décembre 2022
Réponse de Coles Christmas Trees
Thank you
Excellent service
30 novembre 2022
Tree arrived with a broken top so very…
Tree arrived with a broken top so very disappointed
1 décembre 2022
Unfortunately my tree arrived as ordered
Unfortunately my tree arrived with the top broken, and the tree came a lot smaller than order - some of the areas of the tree needles were brown.
29 novembre 2022
Réponse de Coles Christmas Trees
Hi Jacqueline.
I'm sorry to read that the tree wasn't as expected.
We run a very tight ship so it would be good to understand more, I have tried to call to discuss further. Could you answer the following please to help us resolve this?
1. We fix a cane to the leader of the tree to protect it and prevent breakage. Please could you send a picture of the broken top, perhaps this is where it has been trimmed?
2. All trees are measured twice, how tall is the tree please?
3. Norway Spruce have brown needles in the centre towards the bottom as the sunlight does not reach this part of the tree which is perfectly normal, all outer needles will be green and fresh as the trees are cut to order.
Please contact us by phone or email if you wish to discuss further and we will try to resolve for you.
Order online but then emailed for a…
Order online but then emailed for a bushy tree and I wasn’t disappointed. Put it into the pot and left overnight . Would definitely buy from this company again
29 novembre 2022
Fabulous delivery
Fabulous delivery. Driver was friendly and asked where I would like my tree to be left. This is the third year that we have bought a tree from Coles and they have never disappointed. This year has been the best tree yet.
25 novembre 2022
Christmas Tree
Fast and smells great. On tim delivery easy to order.. can’t wait to open hope it’s nice and full.. a little disappointed the top branch is 1ft which we will cut so we have lost 1ft so we have 5ft when paid for 6ft of treE
25 novembre 2022
Service was great
Service was great, delivery as promised and the tree itself was beautiful. Both of them because we ordered two!
24 novembre 2022
Fabulous service from start to finish!
Fabulous service from start to finish. The tree is magnificent - we’ll be back next year! Thank you to all at Coles.
19 décembre 2021
Lovely sized tree
Lovely tree, size and shape, same as last year. Easy ordering and delivery. Will be choosing Coles again next year.
14 décembre 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.