ColourFence Garden Fencing Avis 

Really good from estimate to finish. Salesman was honest and on time, fitters were here at 815 am, reliable, tidy and did a really good job. I was apprehensive as big investment and company not known locally but I can highly recommend. First class service

Excellent product and service and workmanship. Can't say enough about this company.

Great service, great products. My fence looks amazing makes such a difference to the garden. All staff are amazing from Mark who measured up and talked us though the process to Gareth and Jarrad who worked hard over two days to complete the fence. 100% satisfied

Very disappointed was ready to sign and go ahead and then seen some very worrying reviews on here. We really wish we had checked them out first and would never have contacted the company. Richard the surveyor was so nice and really took his time when visiting my property, came across well and no pressure, he loves the product as much as we do. However the bad reviews are just as important as the good, but when the good reviews are more down to the fitters than anything else and you get only a 12 month fitters Warranty on a product with a 25 year guarantee and they also require a 50% deposit with no clear fitting date then that doesn't feel right to us, we gave them the opportunity to do pay on completion but no they just said ok and that speaks volumes to us. I feel my review is important as it gives people information about our experience and points out issues that are relevant if others are considering the company. I would have paid cash on completion but that is not offered so I will not be reconsidering your quote. I do not use companies that have negative reviews around customer service and planning also since reading about a gate blowing of with only a 12 month warranty on fitting and you give a 25 year warranty on the product it makes me worry as fitting is essential to that warranty? Thank you for your reply.

A hot day, those guys worked amazingly, the finish result, was fantastic, the transformation made such a difference. I’m am very happy with the work carried out. The choice & colour were just meant to be. Thank you to the guys for their work & service given 100%

Getting a ColourFence really is an experience of two halves.

The fitters are fantastic. Polite, communicative, receptive to questions, exceptionally hard workers. The final product is fantastic, we are really pleased. We had Al and Leon from Midland Fencing and we could not fault their professionalism, nor the end result to achieved.

However, the site surveyor essentially made many false promises. Looking back, we feel that if we’d asked him if the fence could fly he would have said yes to get a sale. And, when issues occur, it’s like he disappears off the face of the planet. Maybe magic is involved after all.

Head office communication is woefully poor, bordering on rude. Head office staff should definitely take a lesson from the installers in customer service. The time scales are sketchy, the delivery schedules for goods poor, and I’m not sure whether we’d have got the waste taken away (as paid for) without constant badgering.

It’s such a shame, because the guys doing the installations are brilliant. The finished product is brilliant. But, would I want to deal with them again: absolutely not. Life is too precious to spend your time arguing with rude people about fences.

The experience leading up to getting the fence installed was not great - slow or no responses to emails or calls, the wrong materials being sent so when the first installers arrived they couldn't complete the job which meant going to the back of the queue and waiting another 3 weeks for installation and the materials sat on my driveway for 6 weeks in total - however Jon Wells was helpful in resolving the problems and Alpar was a fantastic installer - very conscientious, hard working, polite, an attention to detail and pride in his work. The product itself seems great and hopefully will last for many years to come.

Salesman quoted £4300 for new fence and gate and supplied written quote guaranteed for 30 days. After a few days I contacted salesman to accept quote and pay deposit,but was informed this would now be £4800 ?? . I requested a manger’s contact details to complain. The manager agreed this was poor service and agreed to honour original price quote. I then paid £2100 / 50% deposit.After a week or so and awaiting fitting date I was contacted by salesman who informed me cost would now be nearer £5000 and did I want to continue. I therefore declined and requested a refund. This was terrible and deceptive practice and feels like a company trying to take advantage of an elderly person. - BEWARE

The surveyor was not the sharpest, possably due to lack of training,this made the fitters job harder. Jason the chief fitter was brilliant, he did a fantastic job and we are delighted with the result

Really happy with the service provided by Mark and his team. Highly recommend them if you're looking for a no-maintenance, secure & professional fencing contractor.

Good service from start to finish.

Totally fantastic experience with ColourFence. From entering my details on Google for a call back, to the job complete. Salesman Denis was a really nice guy and when he came to see us he was here for over an hour explaining all the details of the product, showing us samples and measuring thoroughly. He explained that it can take 6 to 8 weeks for installation and we placed our order. I got confirmation of the order 2 weeks later and a provisional installation date as approx end of June and they would contact us the week before but no one contacted to confirm or advise of any delays so I rang Dennis who said he would Email his boss and send it to head office and gave me their number so that I could also contact myself. I was only concerned as I am having a pergola fitted 7th July and was hoping the fence would be fitted first. The staff I spoke to on the phone were very pleasant and helpful and said they would sort it out and get back to me and the next day she did and said they would come 3rd July. Dave and Phil arrived at 8.15am and were very polite and courteous and respectful of my property, they got to work straightaway and they had ordered a skip to take away our old fence and posts and that arrived at 10am. Dave and Phil and another guy who helped out until 12, they never stopped working, they told us exactly what would be happening and checking in with us if it was okay to do what they suggested. They finished at approximately 4.30pm only stopping once for lunch for about 30 minutes then Dave and Phil worked their socks off on an extremely hot day but never complained once. They tidied up after them too and I am absolutely thrilled with the results. It is well worth the wait and the cost, it looks fantastic and a brilliant service. The skip hasn't been collected yet but I have been advised that it will be no later than tomorrow, obviously not the company's fault about the skip company but as soon as it has been collected I will promptly pay the remaining balance. I would definitely recommend the company and their staff including Dennis the salesman and Dave and Phil who worked above and beyond and the lady I spoke to on the phone to re arrange the installation date, unfortunately I can't remember her name but she was extremely nice as well. The steel fence is very sturdy and really good quality and am so happy with my new fence, thank you all so much 😊

Great service, great products my fence looks amazing. Salesman matt is very nice talked us through everything from products to colour measurement & price. The lads came & did a brilliant job over 2 days they we're very pleasant friendly young men who respected our property & my dogs mischievous behaviour

Delays and more delays in delivery/installation.
Had to cancl the order after 3 weeks into promised delivery date.

Great experience from start to finish. Patrick of Bedford colour fence was lovely, so polite and friendly, and worked hard and efficiently. I love my colour fence, it’s beautiful. No more painting fences for me! It seems sturdy and I’m hopeful it was last a very very long time. Wish I’d done it years ago.

The product which was railings was very well made and the results were good. After a few issues that were solved the actual installation by Will and Alfie could not have been better. They were polite, completely professional and accommodating. Having good fitters is was makes the work involved a success.

All representatives from start to finish were top notch, polite, professional and knowledgeable about this top class product. However Harley (Bristol Branch) topped them all. Extremely polite and courteous, prompt and a skilled fast worker. No issue was insurmountable. Harley was a credit to ColourFence.

I am very delighted with both the fence and the fitting. Ours was a fairly large installation and the fitters were brilliant. The finished project has totally transformed our garden.

Had fencing fitted by Will & Alfie found them to be respectful of property,first class service from start to finish couldn't fault their work. Company didn't waste anytime wanting payment as soon as they pulled off drive they was on phone enquiring about rest of payment.

We didn't receive the service we were promised or expected. The person selling the product gave us the usual sales pitch, which was a different version to what we got. Originally we were given an 8 week timescale. It ended up being 8 months from order to final installation. When they came to fit the gates, two didn't fit and had to be remade, when they came to fit them again another one didn't fit, and post had to be remade.
Communication was shocking, no updates and we dealt with at least 5 different people whose communication skills were lacking.
I hope you read this review, take on board the comments and improve your service so that other customers don't have the disappointment we have had (although I doubt you will)