Concept Blinds Direct Avis 

649
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve used this company for years and have ordered lots of different styles of blinds depending on the kind of house I’m styling. Excellent quality fast delivery and great communication. The site offer... Voir plus

Noté 5 sur 5 étoiles

Pleased to acknowledge the quality of your products and service. I have used your blinds throughout our house and in some cases have replaced those you supplied more than 20 years prior despit... Voir plus

Noté 5 sur 5 étoiles

Received my blind with no hassle what whatsoever. It arrived quickly and I was kept updated as to when the delivery was. Installation of the blind was simple once I got the bracket in-between the g... Voir plus

Noté 5 sur 5 étoiles

Fantastic company. Nothing was too much trouble for Concept blinds direct. Any questions answered straight away. Packaging was really first class. Delivered up to Scotland with no damage. Beautiful bl... Voir plus

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4,9

Excellent

TrustScore 5 sur 5

649 avis

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4,9

Tous les avis

(649)

18 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Misleading Picture on website

Blinds are great quality however the Wilton black blackout blinds I ordered have the wire running through the blinds so there is lots of light leakage which pretty much defeats the purpose of blackout. The picture doesn’t show any holes at all on the black blinds. Granted it says hidden in the description that there are holes but the picture certainly doesn’t show that. They did offer a discount on new blinds rather than refund an unhappy customer, but after I’ve wasted over £300 on something that is of no use to me I haven’t bothered. I think they could have at least acknowledged that the picture is misleading on the website

6 janvier 2024
Avis spontané
Logo de Concept Blinds Direct

Réponse de Concept Blinds Direct

Hello Mr Greener,

Thank you for your review.

We are very sorry that your unhappy with your Pleated blinds.

This issue relates to the fact that all pleated blinds are made with cords running through the fabric from the top to the base rail to raise / lower and tension the blinds. This is the industry standard and followed by all major blind manufacturers. I think what you required, and had in mind, were blackout honeycomb blinds. Honeycomb blinds have the cords sandwiched inside two layers of fabric so no holes are punched through the actual fabric. We do also sell blackout honeycomb blinds on our website. I am sorry you were unaware of the difference in these blind types. We never want to mislead customers into purchasing a product that will not suit their requirements. To avoid this problem, we have always had a description of these blinds on the actual page where you would have inputted your order which states “Ladder cords run through fabric from head to base rail causing points of light leakage”. This description is not hidden away and is in fact in bold text as we do not want our customers to miss it - https://www.conceptblindsdirect.co.uk/perfect-fit-pleated-wilton-black-bo .

The illustrations on the website are primarily there to indicate colour and help guide customers when ordering their fabric samples. They do not show close up details. Due to their limitations, we have the product descriptions and specifications listed under each individual product.

We did offer you a 25% discount on a re-order of your blinds in a blackout honeycomb fabric as we do want to help in some way. This discount would mean we would make and deliver this new order at less than cost price. We sadly cannot offer you a refund or accept a return of this order as the blinds were made in accordance with your sizes as bespoke products and we therefore cannot return them to the factory or resell them. Another option would be to install a blackout roman or a blackout roller in front of these blinds to increase the level of blackout achieved in the room. If you wanted to pursue this option, we could look at providing a discount on this for you too.

If in the future you wish to take us up on any of the above offers just drop us an email and we will be more than happy to help.

Kind regards,

Jen
Concept blinds direct

Noté 5 sur 5 étoiles

Good quality venetian blinds well worth the money

Good quality venetian blinds well worth the money. Made to order and delivered quickly just over a week. Pretty easy to hang for a diy person. I got a quote from a couple of other blinds companys and was quoted double the price that concept blinds quoted and upto a month to get them. Concept blinds Were the cheapest and quickest to deliver. I’m very happy with the venetian blinds I ordered and would recommend them to anyone who can hang the blinds themselves or pay someone to hang them for you.

22 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Use other companies that offer fit guarantee

The blind that arrived was too small for my window recess and didn't fit properly. I contacted them to replace it and they refused, so now I paid for a product that doesn't work and I am stuck with it.

2 avril 2024
Avis spontané
Logo de Concept Blinds Direct

Réponse de Concept Blinds Direct

Firstly let me say that my name is Gavin and it was me you have been dealing with since reporting the problem with one of the two roller blinds on your order.

For roller blinds ordered as Recess Size they will have a fabric width reduction of up to 4cm (a 3.5cm reduction is for the Exact Size roller blinds). The fabric width reduction is to allow for the brackets and control chain to be added to the ends of the roller tube so you can install and operate your roller blind. This information on fabric widths is shown on our “how to measure roller blinds” page which I have linked below.

https://www.conceptblindsdirect.co.uk/how-to-measure-for-roller-blinds

We advise for this blind type you do not install your brackets tight against the recess wall, as you have done. Instead you need to bring the brackets in slightly away from the walls at each end to allow for the recess reduction. You can drill upwards into the top of the recess to attach the brackets. This will still allow your roller blind to fully cover you window and to operate smoothly without dragging on the recess walls.

We will always remake a blind if there has been an error on our production line and the blind has been made at the incorrect size. I am not sure that in this case the blind has been made wrongly. I have sent you through a list of things to check to determine this. I am sorry that we did not hear back from you. Please do refer back to this email and double check the measurement across the top of the window recess, then the middle and bottom. If the recess width is uneven and kicks out a little bit more at the top it will explain why this blind is not fitting as well as you would like

You placed an order for two blind and the other blind has I believe been installed successfully. Please check the other roller blind to confirm the fabric width reduction as a comparison so you can be reassured the information I have supplied is correct.

Above all, we want to ensure you are left with a product you can use and enjoy so please do consider getting back in touch and let us help you to get the blind installed properly. I will email you again directly with this information and hope we can resolve your issue for you successfully.

Noté 5 sur 5 étoiles

Perfect fit blinds

We’ve used concept blinds company for perfect fit blinds in the past so that’s why we chose to use them again & they did not disappoint. Came quickly, easy to fit & very happy with the blind & there prices are much more affordable than other companies. We would highly recommend!

16 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Concept Blinds - perfect

Concept Blinds give a brilliant service. I’ve used quite a few different companies in the past and they come out tops. Ordered made to measure Perfect Fit wood blinds on a Thursday and I received them the following Tuesday - 5 days in total !!! Everything was perfectly made and the quality was brilliant. Prices were reasonable and very competitive. I would not hesitate to order from Concept Blinds again. I’m a very happy customer.

18 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

5 blinds and counting

I now have a total of 5 blinds from Conceptblinds direct. I remember the first pair I bought (2.5 years ago), being impressed how well they fitted and the quality of the blinds. The price tag is also very reasonable. I'm a fairly able DIYer and hand no issues fitting them myself. I would recommend them to anyone.

16 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Very happy with service and the price was very good

I was very happy with the service from Concept Blinds Direct and would certainly order

from you again. Although the first blind arrived with an issue (one of the clips to attach the slat to the track was broken) this was rectified quickly - it was remade and sent out to me within a few days.

I then ordered another blind (a white one) which arrived without any issues.

These rigid pvc blinds are a blessing to pet owners who may otherwise worry that their cat/dog might get caught up in the chain/cord of standard weighted vertical blind. As these don't have chains and weights there is no safety issue.

12 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

great kept up to date all along…

great kept up to date all along arrived when told they would left in my safe place,blinds excelent quality realy pleased with the whole service will use again thank you ,such a lovely change for for service tobe good and no problems.thank you.

11 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Great blinds and superb customer…

Great blinds and superb customer service.....Gavin in particular responded amazingly fast to all my queries and went the extra mile to solve any issues I had with installation and problem solving....including pictures and videos to help!! Thankyou so much......you won't get better service anywhere in my opinion....so will use again as and when!!
Dean Allen

10 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Great quality

Great company website is easy to navigate massive selection of blinds great quality easy to order and easy to pay and check out arrived on agreed date updates highly recommend this company

5 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Service & Quality & would highly recommend

I needed Vertical Blinds without chains as I owned a cat and after an extortionate price quote from Hillarys I decided to order myself online so trawled the internet for Rigid Verticals. There was several companies so I did my homework & checked their reviews & Concept Blinds had a 5 star rating and were even one of the cheapest prices. I needed a simple question answered and Gavin got back to me the same day! Outstanding in my opinion and just before making my order I needed to be sure of measurements so I contacted them again to check & the reply was fantastic. Simple & precise really easy to understand instructions (without which I would defo have ordered incorrectly!) So I completed my order for 3 seperate windows and although the lead time was approx 7-10 working days just for manufacture I actually ordered on a Monday & received that Friday!
Again OUTSTANDING! And they are really lovely and fitted my window sizes perfectly. I definitely highly recommend and will 100% be using them again for any future purchases.

10 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service and great products!

I first used Concept back in 2009 for some vertical blinds, which were great and the service at the time was nice, easy and quick! Over the next few years, I had to contact you a couple of times regarding replacement chains and each time you were very responsive and sent immediate replacements free of charge!
I recently ordered faux wood venetian blinds from yourselves for a new property and, again the speed of the order was incredible and the quality of the product and the service was second to none! They look fantastic and were extremely reasonably priced, I did compare with other companies out of interest and you are always competitive.
I also recommended you to a friend who placed an order with you and was also very impressed by your service.
I will only ever use Concept for any blinds in the future and will continue to recommend you.

11 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Returned Buyer

Used Concept Blinds 5 years ago and have just used again Ordered 27th July and arrived today 8th August made at factory in Europe. Perfect. Quality metal fixings/roller....easy to measure. Highly recommend this company and cheapest price, bought on sale.

8 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality and service

Brilliant communication, advice given when we asked for help. I had two quotes from local blind companies. By ordering three roman and four roller blinds from Concept I saved over £1k on the quotes I had received for the exact same blinds. Very happy, and will use in the future. Despatched earlier than advised.

20 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Always a good experience …

Have dealt with this company for the purchase of several blinds over the past three years and have always found them to be efficient reasonable prices and good quality products will always be the first port of call for me if I require more blinds in the future

1 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

We love concept blinds

We love concept blinds!
The quality and price are fantastic. This will be our 3rd order across 2 different houses and have no faults at all throughout the order, delivery and installation process.

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

I can now sleep

I can now sleep! Before I got this blind, the sun shone in my bedroom in the day and the lamp outside shone in at night. No sleep! I bought dark curtains but with little improvement. Then I bought the Concept blind. Success. It has stopped all light coming into my bedroom. The room remains dark until I am ready to let light in. Highly recommended.

15 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Long term happy customer

Been using this company for about 8 years for blinds at home and recently purchased fire retardant blinds for work. Great experience every time, I couldn't fault them.

14 mars 2023
Avis spontané

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