:: consumer pulse :: Home Avis 

I have been with them a number of years, I haven't had credit (over 3000+ points worth) I have contacted their helpdesk no response.

I will change my review once this issue has been resolved.

The business stopped crediting rewards points and it avoids giving an explanation concerning the issue. They owe 3-4 recent survey credits. I'm not fond of the way how they managed this.

Update: The support team has contacted me and demonstrated a decent handling culture to resolve the issue. I believe that the temporary technical issue is going to be resolved.

Further update: the team said my point would be credited in 48 hours but that hasn't happened. I tried to reach out to the business but it took me to the voicemail.

Eventually, the business resolved the issue. they had seemingly a technical issue. Thank you very much!

Thank you very much!

I have been with Consumer Pulse for several years and have found them to be a reliable company. I often don't have anything to record from the categories given lately but still checkout as you get 500 points. I have built up a lot of points and the only criticism I have is the lack of choice for rewards. Most of the reward options are not of any interest to me. National Express is one I would use but you can only order vouchers in £10 multiples and only use 1 voucher per transaction. It would be better to have a few higher denominations so that we could get £20 and £40 vouchers as well. Most journeys cost £20 plus. I would like Amazon vouchers as an option too. There are never any new rewards added so the choice has become boring.

I have been a member of consumer pulse for 10 years. I have redeemed probably more than a £1000 of vouchers in this time. I generally leave them until it is £100 and then use them at Argos or B&Q.

I have been a panelist for years with no problems whatsoever until I reached my 80th birthday when I was no longer required. On questioning this I was told that the demographic is for panelists between 16 and 79 but I can find nothing to say that anywhere. Is this not a case of Age Discrimination?
I have been informed that the age restriction is shown on the website's FAQ but as my access to the website has been cancelled, that was a stupid suggestion.

Very easy to do,always give voucher codes in good time and easy to redeem…been with them about a year now,I always get Just Eat Vouchers that I apply to my Just Eat account.

I've been a member 10 years and never had an issue, Get extra points for filling in telecoms and entertainment surveys. I would like more voucher options, but Argos ones give you plenty of variety.

I have made an entry almost every week for over 10 years whether or not I had made a purchase and have not had a problem until this week. I can’t log on and get the message - login failed, please check your login data. I tried to change my password but they didn’t send the link. No reply to 2 emails or a phone call.
Further to my review, I have now spoken to the consumer pulse help line and was told that the reason my account has been blocked is because I have just had my 80th birthday. Apparently they do not have panellists over 80!

They lock your account from the start so you can't access it but still send you surveys. Then send you an email saying they are closing your account. Complete time wasters. As I caught them out after a number of emails I did manage to get them to unlock my account so I could redeem my points. They still continued to lie about it. Disgusting!

I had been a member for many years, but due to Covid and various other personal problems, I did not logon for a couple of years. When I tried again I was unable to logon. I contacted them by email and was told my account had been closed. They also said it could be temporarily opened so I could redeem my points. The last time I contacted them I received this message.
"We do not have this email address registered to our panel. However, to access your account, you will need to use your registered email address with your Consumer Pulse account and the same password"
Having been a member for many years, I had always used the same email address and password ??
Also I was sent Argos gift cards worth £130 on 7/2/20. Soon after the pandemic hit and I did not get round to using them. When I did, I had to face the embarrassing situation of being told they were not valid. When I got my magnifying glass out, it said - "This gift card must be first used within 3 years from the date of initial activation". I do not understand what "first used" means. Also what is the date of initial activation.
Is it the date on the letter which accompanied the gift cards. If so why was I not made aware of it. If I had been made aware of the "initial activation date" I would have redeemed them within the time limit.
So here I am unable to redeem my points, which I think will be worth over £100, plus £130 in useless gift cards. I am 75 and over £200 would come in really useful in the present day financial climate.

Been with them quite a few years and never had any issues but the rewards need to be updated as choice is quite limited I think ...need to add supermarket type vouchers or PayPal..

Absolutely disgraceful! I joined them for less than 2 months, diligently recorded relevant purchases each week, and accumulated points worth around £30. I was planning to redeem it when it reached a bit more, but suddenly, they closed my account.

The reason? "You no longer meet our criteria."

What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.

My advice to those invited to join: think twice before wasting your precious time!

UPDATE (21/11/23):
They told me a quick call would allow me to redeem my points. So, I rang them, asking to turn my points into 2 x £20 Argos e-gift cards (my points worth around £44). Guess what? They said those cards weren't available for me, only £10 physical ones. They also suggested I log into my account to sort it myself. The problem is, my account's closed, so no logging in for me. I prefer e-vouchers so that they can't use 'delivery is lost' as a pretext. Nonetheless, they shuffled me to a 'help line,' claiming it'd sort things out. Well, the call dropped, and when I tried again, no agents were around. This whole experience just shows how terrible their service is. I'll keep you posted on the mess I'm dealing with. Think TWICE before joining.

I have been a member of Consumerpulse for 13 years. I have had an excellent experience with them and would highly recommend the site. It is so easy to enter your purchases and payout of rewards excellent. Thank you for years of rewards.

I can't remember how long I have been with this company it's been so long.
I can honestly say they are fantastic.
I just log in every Monday to enter my purchases, if I have any or not. The reminder email I get every Sunday is a good way not to forget.
The rewards are great - e-vouchers are sent almost by return when I have applied for them.

Great company to work with , always received my vouchers quickly , nice gentle reminder if you forget .

I might 2 weeks ago join that and from the first day i can’t sign in… i ask for password reminder they sent but still not working

I have been with this company for many years, never had @ny issues. I usually allow the point to add up till Christmas time, then have a splash out.
Never had a problem with receiving the vouchers.
I can certainly recommend this company. Keep up the good work

Never had a problem. My voucher requests have always been redeemed quickly.

I am finding the reviews on here most interesting! I received exactly the same email back in early May informing me:
'We regret to inform you that we had to close your account as we have not received any response from you since our last reminder.' I had logged in more than once a week. I have phoned Consumer Pulse and email and apart from a email acknowledgement I have not received any explanation as to why my account was closed!

To begin with was great. I recorded my purchases and received reward. Continued to record purchases and responded to last email received stating that I hadn't made any new purchases.
Received an email saying I hadn't responded & they were closing my account.
I was close to receiving another reward. What a great way to obtain users data for free & not reward them!

An update as they contacted me today (23/5/23). They reopened my account temporarily & added a goodwill amount so I could reach the reward payout.
Top marks for the response and outcome