I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... Voir plus
L'entreprise a répondu
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I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... Voir plus
L'entreprise a répondu
The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very... Voir plus
L'entreprise a répondu
My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polit... Voir plus
Mixer motor started smoking after a few months only. Nightmare to try to get a replacement, they ask all sorts of questions to avoid their statutory rights, now they want me to buy a box and packaging... Voir plus
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Royaume-Uni
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Cooks Professional have replaced the item that went astray, was definitely not their fault but was the courier who failed to deliver to my address.
Am really pleased with my Cooks Professional products, they are superb quality and I can highly recommend them.
Fantastic customer service. Had a slight damage on a casserole dish that got delivered. I contacted them and they had a new one here within 4 days. Thank you.
Brilliant customer service highly recommended so helpful helped straight away many thanks
Reliable and trustworthy service that delivers on all customer expectations. I’ve had a terrific experience with my purchase and even getting the missing part over to me with top priority!
Had problem with electric can opener contacted customer service department a replacement was sent out straight away. Excellent service and could not fault the staff and company. 5 stars, to Raveena.
Had an unexpected problem with our breadmaker. Can’t praise Cooksprofessional enough for the speed and efficiency with which this was sorted out.
As a side issue they are now using paper packaging instead of plastic where possible. Full marks for that!
I had purchased the salt and pepper mill in Copper I had a small issue 8 months down the line and the customer service I have received is superior. No if's or but's all sorted within a couple of days. Thank you Sam
This is an excellent espresso machine, good coffee, easy to use and very quiet.
Customer service is great too. I had a minor issue which was quickly sorted out.
My experience was ok I was missing a few parts but with the amazing help of the employees of this company today they have sent out the new ones.
Hi
I just wanted to say great customer service. I'm looking at a dual air fryer for my Mum. I had some questions so called and spoke to a very nice lady called Sam. She was friendly, knowledgeable and professional.
Very prompt response to my enquiry and new product delivered in just two days. Couldn’t ask for more helpful staff.
It was great experience to bought a mixer, I would recommend it and nice to speak with Emily.
Very pleased with customer service, I emailed with photos of the damaged salt and pepper grinders and I was sent a replacement straight away by Emily. Very happy 😃
I like that my queries were answered promptly and my replacement came. Thanks to Ravenna for picking up my complaint and Emily for timely update.
Looking forward to continue enjoying my juicer, I will continue to recommend your products 👍
Excellent experience! Replacement item actually arrived even before the faulty item was returned!! Would not hesitate to use this company again. Thank you Ravenna for prompt responses.
Superb customer service. Prompt response to emails. Raveena arranged for a replacement hot water dispenser all within 24 hours of my first report.
Incredible product and incredible customer service. My stone cracked and they quickly responded by sending me a new one at no charge. It's so wonderful- and refreshing- when a great product is supported by great service. Thank you!
Purchased a cracking new airfryer. Haven’t used the oven since. Great bit of kit.
brilliant cook wear products, extremely reliable and friendly customer service.
The service from Cooks Professional was excellent. My air fryer arrived very quickly and I am really happy with its performance. Its great having the two drawers to cook different items.
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