Cool 365 Ltd Avis 

I CALLED ON THE HOTTEST DAY OF THE YEAR WHEN MY AIRCIN HAD BROKEN DOWN and it was a public holiday . I was desperate… I needed the aircon for medical reasons.. and COOL 365 answered my call . They sent a service man very promptly who fixed the machine and I have been eternally grateful to them. Other companies that I called apologised, but said they were unable to call for several days.. or that they were closed … or never called me back. So the service that I received from Cool 365 was exemplary.

This is honestly quite a difficult review to write because everyone I have dealt with has been genuinely lovely, friendly, and I do believe they have been trying to help. However, despite that, the overall experience has been extremely disappointing and I do not think I could recommend the company to others.

What should have been a straightforward air conditioning installation has turned into months of failed visits, repeated issues, disruption to my property, and ultimately an unusable unit during a heatwave.

Since March I have had:

* an initial survey where a design was agreed and my concerns were alleviated, with reassurance that the installation would be straightforward
* a delivery without installation despite my understanding that installation was planned
* a first installation that was incorrect and allowed water into the property
* another visit to measure up
* a second installation attempt that has also failed

To their credit, they have clearly tried to come up with solutions, including arranging a bespoke unit/setup. I genuinely appreciate the effort that has gone into trying to resolve the problem. However, at this stage I feel they have overpromised and underdelivered, and I no longer have confidence that they are actually able to provide the solution originally agreed.

The latest installation is worse than the first. The hose does not properly fit into the new device, fell out after only a couple of hours of use, appears to have internal padding melting under the heat, and still does not seal correctly, allowing hot air back into the property.

The most frustrating part is that these issues probably should have been identified during the original survey visit before months of work, multiple appointments, and alterations to my property took place.

I genuinely believed the second installation would finally solve the issue, but unfortunately I now think otherwise.

To make matters worse, the original setup was removed during the latest visit, so I am now left with no usable air conditioning at all during extremely hot weather. Given the current heatwave, it is unlikely another company will even be available to rectify this quickly.

Communication and punctuality throughout have also been poor, with repeated delays and little communication about timing.

I do appreciate that (most of) the staff have been polite and trying to help throughout, but sadly the end result is still that I am left without a functioning air conditioning solution during extremely hot weather. At this point, I would not feel comfortable recommending the company to others.

We had our air con serviced by Daniel. He was friendly, efficient and respectful of our property. We had a problem with a cover on one of our units and Daniel identified the fault and fixed it with ease. We have always had exemplary service from Cool 365 and we look forward to using them again in future.

We’ve had a good experience with Cool 365 installing a/c at our home. Andy led the installation team and did a very professional job. The wider team have been very supportive and did exactly what was described at the initial survey.

We had our air conditioning installed in our garden room by Jack. Really good service from start to finish. Reliable, trustworthy and overall really good experience. Really clean worker too. No hesitation in recommending him or Cool 365.

Friendly and efficient service from Gareth Broomfield

I would highly recommend Cool365, I recently had AC installed in my property and I must say I was very impressed with the result the engineer Tyler was very polite and informative throughout the entire install, highly recommended this company for anyone who is thinking of getting air con in their home

We used Cool365 for the first time to purchase and install an air conditioner and were very pleased with the entire process. The ordering was quite smooth after being quoted an excellent price, delivery set up easily and then the installation by Tyler and Charlie was a breeze. The guys are very polite, punctual, neat and know their business well. We would highly recommend this company.

Gareth Broomfield was my engineer today from Cool365 and done an amazing job, was very quick and polite :)

Daniel is a hard working chap! And a well respected man seeing him work and service my A/C was a pleasure came in and done everything by the book which is much appreciated and can’t wait to have him back for the next one 🙌🏻

Daniel came and serviced my air con. So helpful, lovely results and air conditioner ran so much better! Thank you Daniel and thank you Cool365

Great service from Daniel. Professional, knowledgeable and clean and tidy. Great job Dan, thanks. Highly recommended.

Great service from Cool365. Daniel came around and connected my air conditioning to the WiFi, even though it was very tricky. He persevered and got everything working perfectly in the end. Friendly, professional, and very helpful. Highly recommend!

Excellent. Quick and thorough.

Daniel did a great job servicing my HVAC system.
Thank you

All good, efficient and friendly service from Daniel to service our air con

Daniel recently completed my annual service. He was polite, prompt and professional and takes time to engage authentically with his customers. Great pricing and a company I know I can trust.

Had a challenge with setting up the WiFi connectivity. Daniel came out the same day and was absolutely fantastic in sorting it out. Brilliant service again. Thank you

Dan came for our yearly aicon service friendly polite and got on with the job in hand

Thanks Dan 👍🏾