Cornish Gems Avis 260

The experience from start to finish was superb! Not only did we stay in the most lovely place with the best views, it's was made incredibly easy by Cornish Gems. They answered all questions I had quickly and also helped me book an extra night. Can't thank you enough, hopefully we can save our pennies and use you again soon. Harry, Becks & Beau.

I’ve visited this property three times & stayed at many other Cornish Gem properties too. The quality of the properties, excellent customer service and Eco policies, ensure we’ll continue to book with them..

The views of this property & access to the coastal path at the bottom of the garden, makes it one of our favourites. We’ve been lucky to see seals on each visit and at least on four days, were delighted to enjoy pods of dolphins in the bay for lengthy feeding & playtime visits.
We’re repeat customers for many good reasons. Thank you again Cornish Gems x

I highly recommend Kres Kintyre for the perfect, relaxing holiday. The property boasts fantastic facilities and stunning sea views from the living room. Kres Kintyre is a short walk to the beach as well as local bars and restaurants. This luxurious property is well-equipped and includes two parking spaces. Definitely will book this holiday home with Cornish Gems in the future.

Excellent accommodation and we couldn’t really fault the property. Everything was catered for and the bed was lovely and comfortable. The real fire made it extremely homely! We did have an issue on the last day, we forgot our key code and didn’t receive a call back from the Cornish Gems emergency number so they need to improve on that or else we might still be waiting. That said we would book again.

We have just returned from an amazing holiday at Kres Kintyre....it was just incredible....the wonderful sea views and just a short walk down to the beautiful Carbis Bay beach.We often took the short train ride into St.Ives or ambled up to the amazing nearby restaurants for dinner(La Casita and The Gannet being two of our favourites).Great for parking.Would highly recommend this stylish,well equipped property.

Amazing stay in Midwinter in Baripper. Very quiet setting. The house is so beautifully designed and decorated - and such a feeling of peace and calm. We loved the open plan living area and I actually enjoyed cooking in the kitchen, which is a bit of a treat when it comes to self-catering cottages. Our days were mostly out with the dogs. Gwithian beach is phenomenal. Great farm shop nearby. I was working part of the time and wifi was really good. We'll definitely be back.

We recently stayed in Cornish Gems Belvedere House in Charlestown with our children and grandchildren for my husband’s 60th birthday week. The house, grounds and pool were stunning. It really was an amazing home from home, immaculately clean and fully equipped to cater for the needs of all of our family from the youngest (3mths) to the eldest (60yrs). We had an amazing week and didn’t want to leave! Cornish Gems were amazing all the way through from initially booking to the end of our holiday, the staff are so lovely, friendly and helpful. We would not hesitate to book another stay at Belvedere House or at any of the other beautiful Cornish Gems properties.

Stayed at Midwinter last Easter. Spacious accommodation, great big table to eat around, well equipped kitchen and loads of space to relax and unwind. Enjoyed walking in the immediate area and taking trips out to the lovely local beaches.

Having never booked with Gems before, we were totally satisfied with both customer service and the property. Couldn't fault a thing, didn't want to leave.

Have used Cornish Gems a couple of times now and with no doubt will use them again in the future. Their cottages/holiday rents seem to all be next level as is their service. Highly recommend.

We had a wonderful holiday in Mousehole with Cornish Gems. We love that they do ‘late availability’ sometimes up to 20% off which can make a big difference.
We also received a lovely gift of two very good quality wines we enjoyed.
Thank you Cornish Gems, keep up the good work!

We recently visited Trewartha Cottage, Mithian, St Agnes. This is a lovely cottage with everything we needed. Comfy beds, good shower and plenty of room. Cornish Gems are a great company to deal with, very friendly, helpful and efficient. We will use them again and we highly recommend them as a great company to use.

We recently holidayed at Kres Kintyre and had a wonderful, relaxing time. It is a stylish, contemporary, spacious and open plan house, on the seaward side of Carbis Bay. The property has fabulous sea views, with opening bifold windows that bring the outside into the living area. The view overlooks the Cornish coastline of Gwithian and Hayle with an amazing view of Godrevy Lighthouse in the distance.
The interiors are gorgeous! The property has recently had a ‘make over’ and the furnishings are stunning. They have a stylish, beachy feel and it’s very comfortable. The house lends itself to chilled out days and evenings, sitting around, having a few glasses of something special, enjoying the views and each other’s company. Bliss !
Kres Kintyre is well equipped with everything we needed to feel at home. All the bedrooms are tastefully decorated and the beds are very comfy. The house was spotless when we arrived and felt very welcoming.
We were just a few minutes walk from Carbis Bay train station which regularly transported us on the scenic route to St Ives. It only took 3 minutes by train and the views were amazing. We also walked the coastal path to St Ives several times and enjoyed the views very much. However, it was nice to hop back on the train and enjoy the tranquility of Carbis Bay !
In the mornings we walked our dog down to Carbis Bay beach. It’s a gorgeous beach and we thoroughly enjoyed having a coffee at the Deli after our walk along the beach.
The cars stayed in the two ample car parking spaces for most of the holiday, as we enjoyed the area so much ! Carbis Bay is a beautiful area and has lots of restaurants within walking distance. It was a lovely, relaxing holiday and we will definitely book again with Cornish Gems.

Bright, spacious, comfortable and clean property in a prime location with fabulous views.

After booking and paying a deposit for a property in March 2023, we were looking forward to our holiday in June 2024.
Unfortunately in mid December 2023 we had an e-mail from Cornish Gems informing us that our booking was going to be cancelled due to the fact that the owners of the property were selling up and the property was no longer available. To say we were disappointed is an understatement.
The agents we dealt with at Cornish Gems were always friendly and polite and I know to some extent that the circumstances of the cancellation was out of their control. I just wanted people to be made aware that this can happen. I, maybe naively, thought once you paid the deposit your booking was guaranteed.

We loved our stay at Sun Up. The apartment is modern, super clean and very well maintained. The apartment is close to the path, beach & train. We walked into St Ives several times. It’s also a good location for exploring other parts of Cornwall.
During our stay, we had issues with our car. Katie, from Cornish Gems, was wonderful helping us to add additional days onto our stay at the last minute.

POOR SERVICE from Cornish Gems & BAD Neighbours. We stayed at a Cornish Gems ‘The Haven’ house in June 2023. We paid £5500 for a week, and the house was gorgeous.
Firstly, the house was in great condition (minus a few things i will comment on later), it was very clean, and the standard of cleaning and hygiene was brilliant, couldn’t fault it. The location of the house was also good, a 15 minute walk to Carbis Bay beach down a little track once we figured out which way as it wasn’t very clear.
There is a little steam train by the beach which takes you through a scenic route to St Ives, which is another beautiful little town, with sweet little shops, independent shops and beautiful views.
The people in these towns were lovely, very friendly and welcoming of tourists. Although there were many pluses there were also many negatives about our week away which we were very disappointed about.
Firstly, parking for The Haven was disappointing to say the least, one small space is allocated, which is a small walk (about 3 minutes) from the property, however, if you have a big car it will not fit in this allocated space and the neighbours wont be happy.. we accidentally parked slightly over the line of the allotted space and the neighbour who lives opposite the haven (an older guy who owns his property there) smashed our car windscreen with a small enough stone so that we wouldn’t know it was him- but obvious enough in his behaviour to know it was in fact actually him who did it (it was also a rental car so we ended up having to pay £1500 excess to have this fixed when we got back home). He did this on the last day of our weeks holiday.
Secondly, the property had no fans- and when we got in touch with Cornish Gems on the second day of our holiday, they said they would ‘Ask the owners to provide one’ which never actually happened so we were in 25 degree heat with no fans for a whole week which made sleeping very hard. There was cracks on the countertop island (picture provided) and the tap in the kitchen was flooding the kitchen sides every time you turned it on (also video attached for reference). Also there was a surround view of the ocean but in fact one of the doors had cling film wrapped over it which blocked one side of the entire view because it has previously smashed, we were not made aware of this PRIOR to our trip which we both agreed is unacceptable,all 3 of these things are not acceptable when you are paying a lot for a weeks holiday and are expecting the best service and accommodation.
There was holes in one of the bedrooms (we called it the purple room with the ocean view) and all of the curtains were not blackout which meant we were awoken by 4am when the sun rose in summer. Overall the house was beautiful, covered all of our needs for the week, had all the kitchen essentials that we needed, bedding was clean, and we were able to wash our clothes due to the utility. However there were little issues which really should have been resolved and rectified before we arrived for the amount we paid. Now, onto the service we received from Cornish Gems themselves as a …… or LACK OF should I say.
We did all of our booking via Cornish gems, and the service we received prior to our arrival was fairly good. They listened to all of our needs and accommodated where possible.
Upon arrival, they didn’t answer their phone (when calling regarding needing fans due to the heat) and emails took 2 days to receive a reply. When we arrived back home, Cornish Gems completely failed us. It felt like they had their ‘sale’ and had washed their hands of us. We left behind an expensive nutribullet blender machine which we took with us, and which my husband uses every day, and Cornish gems took 12 weeks to come to any resolution. It was back and forth with emails, provings, and when they had finally sent us our nutribullet which they had located, it had conveniently got lost at the post office and because they said they had sent it- it was our loss. We weren’t happy with this as we were still without it, so they said there was nothing that could be done and for us to accept it. My husband was furious and involved trading standards, to which Cornish Gems threatened their legal advice in which they didn’t have to locate any lost property once the holiday is over! We did in the end receive a brand new machine, but this was definitely not the result Cornish Gems wanted. he neighbours surrounded ‘the Haven’ were not friendly, and made it incredible difficult. We have a 6 year old daughter and once she accidentally let the gate slam from the steam train crossing and she got tutted at by the neighbour. This unfriendliness coupled with the smashed window screen on our rental car was enough to NOT return to The Haven. Overall Cornish Gems let down the quality of the holiday, neighbours made it difficult, people in the town were lovely though.

Cornish Gems delivered an excellent service as normal. I had contact with Cornish Gems on two occasions and both questions were dealt with to my full satisfaction.
I have been holidaying with Cornish Gems for 4 years now and I cannot recommend them highly enough.

Second visit to this lovely cottage and we were not disappointed. The cottage is lovely, with everything you would need for a week away from it all. Loads of walks, Portscatho is a lovely village and the two pubs are wonderful. The bird feeder outside the kitchen window is a great addition - watching all of the blue/great tits flocking every morning was a real treat on the eyes and we even saw a Great spotted woodpecker! Many thanks to John and Lucie for providing such a beautiful rural escape Oh! and the lovely jam – such an unexpected welcome gift and it was delicious with toast from the loaf we got with the Cornish Food Box Company hamper we ordered! Finally, many thanks to Cornish Gems, your attention to detail is brilliant and your customer service is, as always, amazing.

Little Boseglos - over promised and under delivered.

Unfortunately, Cornish Gems failed to deliver at this property on this occasion.

The description of the property states -‘sets the scene for luxury living’. We found the property to be very clean, but luxury it is not.
It is nothing more than basic and functional with a dull under equipped kitchen illuminated by fluorescent tube bulb that needs to be kept on constantly and not a single storage cupboard and a dishwasher door that doesn’t open fully. A very basic underwhelming bathroom with low power shower. The bedroom described as having ‘luxury ambience’, ‘romantic and indulgent’ is a basic and bare white bedroom and is far removed from ‘luxury’. (Be prepared to have to shimmy around the bed from one side and watch you don’t catch the corner of the mantle piece on your way round!) One window on each side of the room. A broken one giving a view of the high street, or on the other side (admittedly out of the control of Cornish Gems or the Little Boseglos owner but never the less is the view afforded) a view of the large heavily overgrown ‘tip’ of a yard of the adjoining property. The small dark living room with damaged Roman blinds is again minimally equipped with a bundle of TV wires in one corner on the floor. The ‘sun trap’ yard gets the sun for only a short period and is covered in twigs a foliage from the overhanging church yard yew tree. Clear that mess (which I did upon arrival) and then you may then sit on the dirty old cushions, stained and spotted with bird droppings, dirt and other spills. We were very grateful to the very pleasant maintenance guy who was working on the larger house, as he did get us some better cushions from Boseglos House and also sourced some replacement lights for the back yard, (as upon arrival we found them to be broken.) As it happens we chose not to use the grubby yard.

We have never felt the need (in over 40 years of renting holiday properties) to leave one early but we left this property before the expiry of the rental period, but extended our holiday and went somewhere else that did actually deliver on promises and provide comfortable, bright accommodation.

Whilst the larger Boseglos House may be as described ( judging by photos alone), Little Boseglos is not.

Little Boseglos is of a fairly low standard and far from what we could reasonably expect (from the description) and what we have previously experienced. We were very disappointed, having been sold a fairly expensive, allegedly luxury property that was totally underwhelming and therefore grossly overpriced.

The property is VERY close to the bell tower of the adjacent church and the clock chimes loudly 24/7 disturbing sleep.

I cannot recommend this property and found the property description on the Cornish Gems site to paint a “rose coloured” picture of the reality.

VERY IMPORTANTLY, there is no escape route from the bedroom should a fire break out on the ground floor. This was raised with Cornish Gems at the time. The generic Risk Assessment contained within the property is very basic and does not take account of the layout of the specific property.

Cornish Gems was made aware of this review and stated they would respond. Well that was several months ago……