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Lisez les avis des autres

Noté 1 sur 5 étoiles

Was a joke from thin I placed my order. Had to fight to get price changed for the price guarantee. Hopefully it’s done now but I have zero faith. Tried to change shipping time right after order pl... Voir plus

Noté 2 sur 5 étoiles

I purchased CPAP.com’s $99 Wesper home sleep test specifically because the product was advertised as a multi-night test, with instructions indicating testing over 2–3 nights and physician review o... Voir plus

Noté 5 sur 5 étoiles

CPAP.com has consistently had great service. The service I got today from Mary was no exception. She listens well, was knowledgable, patient, polite, and made an excellent suggestion to resolve my... Voir plus

Noté 5 sur 5 étoiles

Absolutely the BEST, great pricing & Most Caring and Knowledgeable Customer Service Team out there!!! Spoke to 2 different team members on 2 different calls, Camyatta & Crystal... the honesty, p... Voir plus

À propos de l'entreprise

  1. Magasin de matériel médical
  2. aussi dans
  3. Pharmacie

Écrit par l'entreprise

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(1 128)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Exceeds my expectations!

My GF recommended this company because of her wonderful experience with the customer service and now I know why. Buying a PAP machine is very overwhelming, similar to buying your first car, accept your health is at stake. I've called them multiple times
almost everyday for the last week and have received detailed answers to my
questions with a lot of patience and friendly caring demeanor.

They are always happy to answer any question no matter how many or trivial it may seem.

Last night was my first time using the Resmed Air Curve 10 VAuto bipap. Tiania answered my many detailed questions with helpful tips and suggestions based on my unique situation.

I was at first hesitant to go with an online DME company instead of the local one my doctor referred me to.

They have an A+ BBB rating and are considered in the top 3 online CPAP companies from many sleep experts.

It was also important to me and my doctors to get the equipment shipped overnight instead of waiting 2 weeks for the processing time from the local vendor who would still have to drive out to my house since I don't drive.

Treatment for my severe apnea in my case is life saving.

I'm grateful to have found CPAP.com!

20 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Multiple purchases, great customer service, good company

This company makes the process pleasurable, and I recommend them. I have purchased a few times and have received courtesy, clarity, and completeness. I did buy something without speaking with their customer service person and made an error—my mistake. Unfortunately, I could not return it because their system wouldn't allow it after 30 days. So she gave me 25% off on the right product—and did so with a smile and an apology. Their customer service (Jacqueline) is excellent, and I wanted to let you know not to be concerned; you are in good hands.

18 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I have purchased from CPAP.com for many years and have always appreciated the prompt delivery of my items. I spoke with a customer service representative today named Tiania. she was very helpful and polite and I was very pleased with the service I received. I recommend CPAP.com to all my CPAP user friends.

19 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Until now our journey with CPAC therapy…

Until now our journey with CPAC therapy has been very slow, my husband really needs supplies and needs to be able to try the different mask options.
CPAC. COM has been a super big relief, it’s so easy to order from them, things come quickly and customer service is the best! We have had a much better experience since we have utilized CPAC.COM for supplies we need without the red tape and waiting to get them we had been experiencing. Additionally the sales are a big savings! The representative we spoke to was super pleasant friendly and knowledgeable and there was no long wait to talk to a person!! I highly recommend CPAC.COM for your unmet CPAC equipment and supply needs.

19 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

CPAP.com has consistently GREAT Service.

CPAP.com has consistently had great service. The service I got today from Mary was no exception. She listens well, was knowledgable, patient, polite, and made an excellent suggestion to resolve my problem. In my experience it's unusual to get such great service these days. I wouldn't even consider getting CPAP supplies or equipment elsewhere based on CPAP.com's and Mary's service levels.

14 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

I initially had some difficulties with…

I initially had some difficulties with placing my order online, so decided to call the toll free number. My call was answered quickly, and Sarah collected my information and walked me through each of the four items I purchased. Sarah made what started to be frustrating into a simple task--with the outcome being a delighted customer. Thank you Sarah.

14 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Georgia was great today

Georgia was great today. She offered suggestions to make my new mask work for me. When I asked for a refund, she did so without argument. I always buy from Cpap.com because of the great customer service.

13 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

The customer service goes above and…

The customer service goes above and beyond! I had issues with my orders being placed through the wrong profile. My CSR was able to switch everything and save me money because I chose the wrong machine and supplies. Absolutely FANTASTIC!!

13 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Camyatta is Awesome

Camyatta is Knowledgeable, patient and helpful. She is really customer service personified. She helped me chose a new mask after the mask I had been using for years was discontinued by the manufacturer.

10 mars 2025
Avis spontané

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