J'ai commandé une superbe montre seiko sumo solar sfk001j1. En plus la livraison a mit 6 jours pour venir de Singapour en France. Je suis super contente c'est vraiment très rapi... Voir plus
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Entreprise fiable (plusieurs achats : Seiko / Citizen / Pi Ratio). Prix intéressants. Produits conformes. Choix important permettant des comparaisons. Je consulte systématiquement le site avant tout a... Voir plus
L'entreprise a répondu
J'ai acheté une montre Seiko sur Creative Watches à un prix imbattable. Le site permet de régler l'ensemble des taxes directement en ligne, et malgré cela, j'ai bénéficié d'une remise de 20 %, ce que... Voir plus
L'entreprise a répondu
Livraison rapide mais la photo n est pas la montre que j ai reçu, les index ne sont pas noir mais argenté, c était un détail qui me plaisait dans la montre et l’a rendait vintage la elle est plus cla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CreationWatches
Écrit par l'entreprise
Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.
Visit Our Website Contact US
Coordonnées de contact
4,5
Excellent
15 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Première Expérience concluante !!
Aucun soucis !! on paie le prix définitif car les frais de douane sont déjà prélevé.La livraison est rapide et les produits sont neufs et correctement emballés .
17 janvier 2025
Réponse de CreationWatches
Dear Laurent,
Thank you for choosing CreationWatches.com for your recent purchase. We’re thrilled to hear that you’re happy with your new watch! It’s always our goal to ensure a seamless shopping experience and deliver products that bring joy to our customers.
If you have any questions or concerns, feel free to contact us anytime at cs@creationwatches.com. We’ll be happy to assist you.
We look forward to being a part of your future timepiece needs!
Best Regards
Sally
Montres recues tres rapidement avec…
Montres recues tres rapidement avec DHL. Frais de douane a payer en plus.
Tarifs qui restent compétitifs
12 janvier 2025
Réponse de CreationWatches
Dear Lucas,
Thank you for choosing CreationWatches.com for your recent purchase. We’re thrilled to hear that you’re happy with your new watch! It’s always our goal to ensure a seamless shopping experience and deliver products that bring joy to our customers.
If you have any questions or concerns, feel free to contact us anytime at cs@creationwatches.com. We’ll be happy to assist you.
We look forward to being a part of your future timepiece needs!
Best Regards
Sally
35 euros de frais de douanes
j'ai payé 8 euros de frais de transport, plus 35 euros de frais de douanes a DHL pour l'achat d'une montre, sinon il ne livré pas le colis.
Au bout du compte j'ai payé 110 euros la montre, plus chère que d'autre vendeurs.
2 janvier 2025
Réponse de CreationWatches
Dear Andre,
Thank you for reaching out and sharing your concerns regarding your recent purchase. We completely understand how unexpected charges can be frustrating, and we would like to clarify the situation.
As stated on our website, our product prices do not include VAT, TAX, or customs duties. These charges are determined by your country’s customs authorities, and unfortunately, we have no control over them. While we cover the shipping fees (in your case, €8), any import duties or additional fees, such as the €35 customs fee imposed by DHL, are the responsibility of the buyer.
We strive to make this information as transparent as possible and have highlighted it on multiple pages, including our Terms and Conditions, Shipping Information, and FAQs, as well as alongside shipping options during checkout.
We regret any inconvenience caused and hope that the quality of your new watch makes your purchase worthwhile. If there is anything further we can do to assist, please feel free to contact us at cs@creationwatches.com
Best Regards
Sally
des frais de douane non prévu
des frais de douane non prévu, du coup retour colis, j'attends mon remboursement ...
2 janvier 2025
Avis spontané
Réponse de CreationWatches
Dear Hamza,
We sincerely apologize for the inconvenience caused by the unexpected customs charges.
As explained, customs inspections and charges are entirely at the discretion of your local authorities, and unfortunately, this is beyond our control. Rest assured, we will process your refund as soon as the package is returned to us.
Thank you for your patience and understanding.
Regards,
Sally
Achat parfaitement finalisé.
Un peu surpris de la facilité de l'achat de cette (magnifique) G SHOCK CASIO indisponible en France. Les 18 jours de délais annoncés sont respectés à deux semaines de Noël, réponse pertinente le lendemain matin à une question sur l'acheminement, modèle conforme à ma commande, prix inférieur en comptant la TVA réglée au facteur. La localisation à l'autre bout de la planète me semblait à tort risquée; un peu frustrant de ne pas pouvoir se plaindre, mais quand ça marche il faut le dire.
22 décembre 2024
Réponse de CreationWatches
Dear Chris,
Thank you for sharing your detailed feedback!
We’re thrilled to hear that you’re happy with your G-SHOCK Casio and that the entire process—from timely delivery to the model’s accuracy—met your expectations. It’s great to know we could provide you with a watch that’s hard to find in France, and we truly appreciate your trust despite initial concerns.
If you ever need any assistance, please don’t hesitate to reach out to us at cs@creationwatches.com. We’re always here to help and ensure a smooth experience.
Thank you for choosing CreationWatches, and we hope to serve you again in the future!
Best regards,
Sally
Montre commandée le 3/12/24 qui n’est…
Montre commandée le 3/12/24 qui n’est toujours pas livrée….et qui semble, selon le suivi de colis, toujours à l’étranger….
Je suis très déçue surtout qu’il s’agissait d’un cadeau à offrir pour Noël!
31 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Emi,
We deeply apologize for the delay in delivering your order and the inconvenience this has caused, especially as it was intended as a Christmas gift. Unfortunately, the festive season's high shipment volume has resulted in unexpected courier delays.
We truly value your patience and understanding and are dedicated to improving our processes to avoid such issues in the future.
Regards,
Sally
Article reçu avec un peu de retard
Montre commandée le 06 décembre et reçue avec un peu de retard le 30 décembre. Taxe supplémentaire de 27 euros à la réception. Très bien emballée et conforme à la commande.
6 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Christophe,
Thank you for your feedback! We’re glad to hear that your watch arrived well-packaged and exactly as ordered. We appreciate your patience with the slightly delayed delivery and understand the inconvenience of the additional tax.
If you ever need any assistance or have questions, please don’t hesitate to contact us at cs@creationwatches.com. We’re always here to help.
Thank you for choosing CreationWatches, and we hope to serve you again in the future!
Best regards,
Sally
N'oubliez pas les frais de douane
Colis reçu pile dans les délais, seul petit bémol, les frais de douane en sus, sinon, rien à redire, montre au top 👍
26 décembre 2024
Réponse de CreationWatches
Dear Mickael,
Thank you for your feedback!
We’re delighted to hear that your package arrived on time and that you’re happy with your watch. We understand that customs fees can sometimes be an inconvenience, and we truly appreciate your understanding.
If you ever need any assistance or have questions, please don’t hesitate to reach out to us at cs@creationwatches.com. We’re always here to help.
Thank you for choosing CreationWatches, and we look forward to serving you again!
Regards,
Sally
Est ce que ce site existe vraiment!??
27 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us!
We’re thrilled to hear that you’re happy with your purchase and our service. Your kind words mean a lot to us and motivate us to keep delivering the best to our customers.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at cs@creationwatches.com. We’re always here to help!
Thank you once again for choosing CreationWatches. We look forward to serving you again in the future!
Warm regards,
Sally
Fiabilité et qualité
⭐⭐⭐⭐⭐
Merci pour la rapidité de la livraison et le suivi du colis, produit original et envoi soigné.
Merci beaucoup 👍
26 décembre 2024
Réponse de CreationWatches
Dear Sami,
Thank you so much for your 5-star review!
We’re delighted to hear that you were happy with the speedy delivery, tracking updates, and careful packaging. If you ever need any assistance, please don’t hesitate to reach out to us at cs@creationwatches.com. We truly appreciate your support! 👍
Regards,
Sally
Superbe montre
Très belle montre,dommage que les frais de douane ne sont pas indiqué .
25 décembre 2024
Réponse de CreationWatches
Dear Val,
Thank you for your feedback!
We’re glad to hear you’re happy with the watch. We understand that customs fees can be an inconvenience, and we’ll continue working to make the process as transparent as possible.
If you have any questions or need assistance, please don’t hesitate to contact us at cs@creationwatches.com. We truly appreciate your support!
Regards,
Sally
Montre commandée le 10 décembre et…
Montre commandée le 10 décembre et livrée finalement le 24/12/2024 avec un paiement à la poste de 21€supplémentaire. Service client très sérieux et montre magnifique
23 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Carole,
Thank you for your feedback regarding your recent order. We understand how important it is to receive your watch, especially during the holiday season.
Unfortunately, with the details provided in your review, we are unable to locate your transaction. To assist you better, could you please provide your order number or any additional information related to your purchase?
You can reply to this email or send the details to us at cs@creationwatches.com. We appreciate your patience and look forward to resolving this matter for you.
Best regards,
Sally
Déçu
Prix attractifs sur le site mais une fois que l'on reçoit la montre, payé les frais de douane à la poste, l'on arrive à un montant similaire à ceux des magasins.
Et plus est, la montre est arrivé dans un emballage générique.
Une montre à 200€ m'a au final coûter 240€
20 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Romain,
We sincerely apologize for the inconvenience you've experienced regarding the additional customs fees and packaging of your watch. Unfortunately, the taxes and fees are determined by your country's specific authorities, and we have no control over these charges.
To assist you further, could you please share your order details with us? This will help us understand the situation better and see how we can assist you with the additional charges incurred.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Sally
Frais douanes à 29€ pour un produit à 31€
J'ai commandé une montre à 31€. "Free shiping for Belgium" annoncé en haut de la page du site.
Résultat, une lettre de la poste me disant que je dois payer 29€ pour de frais de douanes.
On affiche pas en euros un prix si le produit vient hors UE svp.
9 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Mathilde,
Thank you for sharing your feedback. We sincerely regret any confusion or inconvenience caused by the customs fees associated with your order.
We want to clarify that our product prices do not include VAT, tax, or customs duties, as these charges are determined by your country's customs authorities, and we have no control over them. This information is transparently mentioned across our website, including the terms and conditions, shipping information, FAQs, and next to the shipping options during checkout.
While we proudly offer free shipping, import duties or taxes may still apply based on your country's regulations. These charges are standard for international purchases and are the responsibility of the buyer, as they are beyond our control.
We understand how unexpected charges can be frustrating, and we’ll take your feedback into account as we continuously strive to improve our customer communication. If you have further questions or concerns, please don’t hesitate to contact us at cs@creationwatches.com. We're here to help!
Thank you for giving us the opportunity to address this matter.
Best Regards
Sally
Réponse de CreationWatches
Dear Isabelle,
We sincerely appreciate you taking the time to share your wonderful feedback with us.
It brings us immense joy to hear that you are satisfied with your recent watch purchase and that both the quality of the product and our service met your expectations. Delivering a smooth, efficient, and positive experience for our customers is always our top priority.
We are fully committed to continuing this level of excellence, and we look forward to the privilege of serving you again in the future. If you ever need assistance or have any questions, don’t hesitate to reach out to us at cs@creationwatches.com. We’re always here to help!
Warm regards,
Sally
La montre ne fonctionne pas charge…
La montre ne fonctionne pas charge impossible retour chez Citizen sous garantie.
15 décembre 2024
Réponse de CreationWatches
Dear Herve,
We sincerely apologize for the inconvenience caused and regret to hear about your experience. On your highlighted concern, our team has already reached out to assist you and resolve the issue over email. We kindly request you to respond to us so that we can address your concerns promptly.
For any further assistance, please feel free to contact us at cs@creationwatches.com. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Thank you for your understanding.
Best Regards
Sally
Beaucoup de choix. Compétitif prix
Beaucoup de choix à des prix très compétitifs. Paiement CB sans problème. Livraison en 8 jours.
15 décembre 2024
Réponse de CreationWatches
Dear Francis,
Thank you for your excellent review!
We’re glad to hear that you enjoyed our wide selection and competitive prices, and that your payment and delivery went smoothly. If you need any assistance, please don’t hesitate to reach out to us at cs@creationwatches.com. We're here to help!
Best regards,
Sally
Réponse de CreationWatches
Dear Florian,
We would like to express our sincere appreciation for sharing your feedback with us.
We are overjoyed to learn that your recent watch purchase from our store was a positive experience, and our service played a significant role in meeting your expectations. Delivering a seamless and enjoyable experience for our customers is the focal point of our endeavors.
Our commitment to maintaining this high standard of excellence remains unwavering, and we eagerly look forward to the opportunity to serve you again in the future. Should you have any questions or require assistance, please feel free to contact us at cs@creationwatches.com . We are here to provide support.
Warm regards,
Sally
J'ai passé 3 commandes à une semaine…
J'ai passé 3 commandes à une semaine d'intervalle chacune
La livraison à été longue
Mais livraison pire c'est que le facteur à la livraison m'a fait payer 14 euros!!!!!! De douane
Ou est l'avantage de commander sur internet et d'attendre si longtemps
Je vais devoir payer encore de fois 13 euros pour les 2 montres à venir
Elles vont m'avoir coûter cher!!!!!!!
10 décembre 2024
Avis spontané
Réponse de CreationWatches
Dear Sandrine,
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience caused by customs charges and delivery delays.
We want to clarify that our product prices do not include VAT or tax, as customs duties and charges are determined by your local customs authorities. Unfortunately, we do not have control over these charges. This information is clearly mentioned on our website, particularly next to the shipping options and across various pages, such as the terms and conditions, shipping information, and FAQs.
Our team has already reached out to you via email with more detailed clarification. We kindly request you to respond to the email so we can assist you further in resolving your concerns.
If you have any additional questions or need further assistance, please don’t hesitate to contact us at cs@creationwatches.com. We’re here to help.
Thank you for your understanding and patience.
Best Regards
Sally
j'ai dû payer des taxes
j'ai dû payer des taxes , ce qui augmente le prix d'un quart
4 décembre 2024
Réponse de CreationWatches
Dear Bruce,
Thank you for taking the time to share your thoughts with us. Your feedback is important, and we appreciate the opportunity to address your concerns.
We want to clarify that the prices listed for our products do not include VAT or TAX. Unfortunately, we don't have control over customs duty charges, as these are determined by your customs authorities. We understand how this can be frustrating, and we sincerely apologize for any inconvenience it may have caused.
Please be aware that the occurrence and amount of these charges are entirely at the discretion of your country's customs authority, and it's something we cannot predict. We understand this can be an unexpected additional cost, and we genuinely empathize with your frustration.
We want to assure you that we value your business, and we look forward to the opportunity to serve you again in the future. If you have any further questions or need assistance.
Please don't hesitate to reach out to us at cs@creationwatches.com . Our dedicated team is here to help.
Thank you for your understanding.
Best Regards,
Sally
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