Crown Paints Avis 616

I've been purchasing online for over 20 years. Crown are the worst I have ever encountered. Absolutely zero communication re. Orders, shipping etc. Never received my order, multiple emails unanswered. They are either incompetent or completely indifferent to customers. I will never use a Crown product or service ever again.

WORSED PAINT I'VE EVER BOUGHT. Thinking it was quality I purchased 2 x 10Ltr "PURE BRILLIANT WHITE MATT EMULSION". My hallway was a "very pale pink", after the 1st coat would not adhere [after washing the walls & allowing to dry over night], 2nd coat same problem so took 1.5 10Ltr drums to recycling centre & am looking for desent paint.
DON'T WASTE HARD EARNT MONEY ON THIS RUBBISH

Just spoken with Crown Paints. Order sent second occasion on 27 April so fingers crossed it gets here, Thank you for second comment... still dont understand why email was rejected as its one I use for most of my email correspondence. But thank you and will let you know what happens :) Gone to two stars for persistence in trying to resolve.

Communication is NON EXISTENT NOT lacking!
I ordered some samples colour sheets , they never arrived.
I sent an email , in fact several and then went on their site and 'complained'; NOTHING
I liked their paints and wanted to buy the next few tines for my house project now I shall go elsewhere.. TOO BIG for your own boots.
Out of pocket and no samples.
The reply from Crown Paints below asks me to contact customer care..an email I have already written to and had no response! What a joke!

I bought Mellow Sage a long time ago and which is a mid-yellowy green. A definite colour, in itself. Crown have now updated this tone with a completely different colour and called it by the same name, available now for Vegans, the shade with blue in it and consequently making the green more of a grey-green.

Crown should have had the sense to name it as a different colour. You can't call a colour by the same name that had yellow in it and now doesn't.

So, Mellow Sage is no longer that but a different greyer colour altogether.

Their stockists were not able to assist, either, so unless you had insider information at the time detailing Crown set to completely changing the tonal-values of a main-line paint and intent on calling it by the same name and as such bought extra pots to last for however many decades then you will have to repaint all of your walls (as opposed to maybe just wanting to paint over certain areas). And if you have to go about this with just one of their colours, then who is to say this wouldn't be different for all of them.

Fantastic service, always really helpful and today Scott excelled himself when I needed some paint re mixing👍

We bought Crown crafted poetry luxurious flat matt finish. Due to the size of our kitchen we needed 2 x 2.5L tins. We got the paint on the walls, loved the colour and it painted with ease. Obviously 1 tin was not enough so we started on the other tin only to find it's a different colour. Same batch numbers, but different. We now are unsure what to do as we have now done another coat with the new tin but may need a third! What if that's a different colour?

Just had most of the house decorated with Crown Mid Sheen and tbh am delighted with the results: both coverage and finish. Delivery was exactly when they said it would be. However, the 5 star review is definitely for Customer Care. We had to return quite a lot of unused paint (we massively overbought) and could not have asked for more helpful, professional and friendly service - absolutely outstanding all round.

Bought some paint recently and had an issue with the lid. Unfortunately had to prise it apart so it left the container not airtight. I contacted customer services, I had a quick response and a full refund, great customer service. The paint despite the negative reviews on here was great used to paint my kitchen ceiling - two coats and was perfect I used the brilliant white no patchiness as mentioned in previous reviews and was a good price too

As a painter and decorator, I believe that crown has some of the best paint on the market. I especially like Clean Extreme, for its price point, application and durability.

Worst paint I've ever used, freshening up white coving and might as well be using water. Very poor coverage, looks like it will need about 4 coats.

Very beautiful colour and display in your house.its true to say if you like it crown it because it has the best appearance and its long lasting

Bought 3 x 2.5l tins of pure brilliant white gloss. Mixed them with a paint mixer drill attachment and it was magnolia when applied. Opened and mixed second tin, same results. Tried the 3rd and it's the same again. I sanded, washed with sugar soap, let it dry fully and used undercoat. It's not me that's wrong. This paint is yellow. Also it drags and balls up with every brush stroke. Awful paint. I thought it might be from old stock or something in the range, but from reading these reviews, I reckon it's just rubbish. I'll be taking it back to the range in the morning and swapping it for dulux or Johnstones

Just wasted money on 2 tins of Crown emulsion! It’s awful! Very runny, poor coverage. Won’t be buying this any more

I ordered a paint online. I collected the paint and took it home, to find it was a completely different colour from that shown online. If it had been fairly close, this would not have been a problem. I took the paint back to the store (Aberystwyth). I was told that I could not trust the colours online. I asked why then was online ordering was offered. I got no answer and no resolution was offered. 36 miles driven. Money spent. Not the product I ordered. Recommend avoid.

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of green! However, it does dry/cure to a Brilliant White and levels out quite nicely. Only time will tell if it yellows over time!

Crown 'Crafted' paint is a fantastic product. I purchased 'family tree' colour. A beautiful deep and dark green. Going on bare, newly plastered walls I thought it would require 3 coats. It only required 2 and the result is amazing. Absolutely thrilled.

Bought crown paint for my spare bedroom which was the colour dash of nutmeg which is described to have hues of coffee and cream. The colour painted lilac! I emailed Crown directly in hopes of a solution to fix this but its been three weeks with no response. Wasted days and money unfortunately as it needed to he painted again.

I have always found Crown paints excellent to work with, a quality paint, well worth using. However the Crown Quick Dry Eggshell Brilliant White I used recently was absolutely awful in every possible way, it was like painting with milk or PVA glue. Coverage was terrible even though I stirred the paint well, and followed the instructions. I don't know if I had it from a bad batch, but it isn't a patch on the Dulux range of fast drying eggshell paint I had used prior to trying out the Crown range.Incidentally I also used the Crown Trade Matt Vinyl Emulsion on the walls that was excellent, but I will not be using it's eggshell range again that's for sure!

I managed to get hold of some Elle paint when Homebase were closing cheap ! It is fantastic paint highly recommended and the Crown centres to great staff and know how to help

Best paints I’ve ever used, and have now heard the same from two professional painter/decorators too. Always do amazing colour matching at the Sheffield store (Nunnery Drive) and great service too. Wouldn’t use any other!