Crown Paints Avis 

641
TrustScore 2.5 sur 5

2,6

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Noté 1 sur 5 étoiles

I been using trade crown products for over 30 years but no MORE. It’s totally ridiculous how poor the emulsions are, what are you doing Crown… I will not be buying anything else from you,i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de peinture
  2. Magasin de design et de décor intérieur
  3. Magasin de peinture

À propos de Crown Paints

Écrit par l'entreprise

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

641 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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2,6

Tous les avis

(641)

57 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Eric @ customer service

I have been speaking with Eric who has gone above and beyond after we realised crown no longer ship samples to Northern Ireland. He has been incredibly polite and helpful, and is a credit to the customer service team and the wider company

16 juillet 2025
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Réponse de Crown Paints

This is wonderful, thank you for taking the time to leave this review I will be sure to pass this on to Erics manager

Noté 5 sur 5 étoiles

I've always had a great experience with the Clacton Store

I've always had a great experience with Crown Paints. The staff at the Clacton On Sea Branch, are consistently polite, helpful, and knowledgeable. It’s clear they really understand the products they sell and are always happy to offer advice or answer any questions. Whether I’m working on a big project or just need a small touch-up, I always leave feeling confident in my choices thanks to their support. Excellent customer service and products every time!

30 juin 2025
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Réponse de Crown Paints

Thank you so much for taking the time to leave your lovely review I will be sure to pass on your comments to the store.

Noté 1 sur 5 étoiles

Purchased Sadolin extra from crom store…

Purchased Sadolin extra from crom store in Dereham to use on garden 2 seater
Sanded down existing sadolin as directed and applied 1st coat. Did not cover well. Let it dry and gave it a 2nd coat. Let that dry. Not a good finish and just touch it with anything and it scrapes off too easily. Won't use it again. Wasye of money

27 juin 2025
Avis spontané
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Réponse de Crown Paints

So sorry to read your negative experience when using one of our products. Please feel free to contact our customer care team in order for us to assist you with this complaint. The email address is customer.care@crownpaints.co.uk

Noté 2 sur 5 étoiles

Crown acrylic - not a nice paint to work with at all.

I am used to using different paint brands. Having chosen Crown acrylic satin, mixed to a Mc Person's colour, I feel I need to write a review about it.
Being Summer and painting an inside panelled door in the midday, I must say that I disliked using it. It doesn't remain 'open' for long enough.
I can paint well, and quickly but this paint had me having to work faster due to it setting sooner than other acrylics. Despite doing this, painting up to a previously painted edge, that edge is dragged and an unsightly effect is made. It goes on well but its' composition is not satisfying. Compared to Rustoleum and Rustins acrylics, this Crown paint does not get a good rating at all.

27 juin 2025
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Réponse de Crown Paints

Hello thank you for taking the time to leave your review, we are so sorry to read that you have not enjoyed using on of our products. If you would like to contact our customer care team we can discuss this and hopefully rebuild your trust within our brand - Our email is customer.care@crownpaints.co.uk many thanks

Noté 5 sur 5 étoiles

Great Paint - crap website

Ok, not sure why so many Bad Reviews we use several different brand and Crown is on Top …. But!!! Their Website it’s extremely crap… i tried 4-5 times contact customer service i Just cannot log in… so i just had to call local shop and order by phone…. (Its only negative ) paint on the other hand i think its brilliant

21 juin 2025
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Réponse de Crown Paints

Hello thank you so much for leaving your review. Please can I ask for you to make contact with our customer care team as we would like to hear more about your experience of our website as we are always looking to improve our customer service and take all feedback very seriously. Our email is customer.care@crownpaints.co.uk or our contact number is 01254704951 many thanks Kim

Noté 1 sur 5 étoiles

This has to be the WORST example of a…

This has to be the WORST example of a website ever.
Nothing seems to work, including searching and recognising my postcode. Oh, well, there is always Deluxe paint I can buy!!
Hope your marketing people of proud of their efforts.
Sadly I won't be supporting them with my hard-earned cash!

16 juin 2025
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Réponse de Crown Paints

Hello, we are so sorry that you have not had a good experience with our website. Please can i ask you to make contact with us on the following email so that we can get a better understanding of the issues that you have experienced - customer.care@crownpaints.co.uk

Noté 1 sur 5 étoiles

Billed £3.99 for a sample card, not actual paint

I thought I was ordering a small sample of Snowfall emulsion to match against current paint in house, instead I appear to have received a paint sample card with the colour on it

This was billed at £3.99

The cost of this is no more than 10p + postage

This is disgusting to say the least and criminal at worst

11 juin 2025
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Réponse de Crown Paints

Hello, thank you for taking the time to leave your review and sorry that you was not aware that the £3.99 is for 5 x A5 pure paint samples. Please see below the wording in regards to this that we do display on our website:
Colour samples
Order 5 for £3.99

Our A5 colour sample sheets show the final colour outcome with the recommended amount of coats

No mess

No mess and no fuss, move a sheet around your room to see how each colour looks in a different light

Conscious packaging

Packaging and samples can be 100% recycled

Noté 1 sur 5 étoiles

Crown Pure Brilliant White..

Crown Pure Brilliant White... Don't waste your time, the coverage is terrible. I've just thrown away a nearly full 10 lite pot!

10 juin 2025
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Réponse de Crown Paints

Hello, thank you so much for taking the time to leave your review. Please can i ask you to make contact with our customer care department as we will log this as a complaint and investigate this, hopefully rebuilding your faith in our brand - customer.care@crownpaints.co.uk

Noté 1 sur 5 étoiles

Awful, pointless milk.

Crown 'One Coat' is a joke. My woodwork is grinning at me like it knew.. I can see it will need a second coat at the very least. It only had to cover a pale primer and it failed. That's another day I have to waste painting when it should have been done already.

2 juin 2025
Avis spontané
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Réponse de Crown Paints

Hello, so sorry to read of your poor experience, please can i ask you to contact our customer care team on the following email so that we can look into this for you - customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

gloss Anthrosite

This is from anther review. I have experienced it exactly the same issue.. terrrible paint. Ended up getting dulux black gloss and repainting the same 6 doors.. Couldn't stand the look of the doors..

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Now on my third one litre in of quick dry gloss Anthrosite and it’s a nightmare! Ive painted 6 door and my bannisters twice and it’s dried awful then when I tried to go over it it’s even worse.Dont but this paint it’s awful

24 mai 2025
Avis spontané
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Réponse de Crown Paints

Hello, we are so sorry to read of your poor experience when using one of our paints. Please can i ask you to contact our customer care team on the following email so that we can look into this for you and hopefully rebuild your trust in our brand. customer.care@crownpaints.co.uk

Noté 5 sur 5 étoiles

I have used Crown Elle paint

I have used Crown Elle paint. It was amazing. No spilling dots. I have used Pure & Simple, Highlight colours. Amazingly beautiful and way better than Dulux to be honest. Also Crown craft brand Family Tree was a lovely colour too. I will always use Crown going forward.

10 mai 2025
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Réponse de Crown Paints

Thank you so much for taking the time to leave your positive review and it is great to read that you love our range

Noté 1 sur 5 étoiles

Awful patchy coverage, horrible finish

This paint from the Crafted range has terrible coverage. I’ve done dark over light, light over light and light over white, and in every case 2 brush coats is nowhere near enough to get a flat finish. It’s patchy as anything like one coat of any other paint, horrible finish. I’ve not got the time or energy to do three brush coats as I’m doing several rooms and we’re trying to live here, so I’ll just have to live with the results but I’ll never use this awful paint again.

15 mai 2025
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Réponse de Crown Paints

Hello, we are sorry to read that you have not had a positive experience when using one of our paints. Please could we ask that you contact our customer care team on the following email and we will look into this for you. customer.care@crownpaints.co.uk Many thanks

Noté 1 sur 5 étoiles

Stay away from this crowd: charge but don't deliver

Absolutely disgusting people to deal with.
They charged my card, never delivered the order, and never answered the phone or responded to emails.
I disputed the transaction with my bank.
Stay away from this crowd.

1 mai 2025
Avis spontané
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Réponse de Crown Paints

Good afternoon Marius, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Don’t buy it

Now on my third one litre in of quick dry gloss Anthrosite and it’s a nightmare! Ive painted 6 door and my bannisters twice and it’s dried awful then when I tried to go over it it’s even worse.Dont but this paint it’s awful

26 avril 2025
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Réponse de Crown Paints

Good afternoon Lorraine, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Bought a 5 litre tin of crown milk…

Bought a 5 litre tin of crown milk white, now on my 3rd coat of this paint and still looks patchy, very disappointed with this paint quality, it seems a very thin runny paint, if I can't get a good finish I'll have to go and get some dulux to cover it.

23 avril 2025
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Réponse de Crown Paints

Good afternoon Martin, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Worst paint ever

Shame I had to put one star..I have used 4 x 10ltr pots of silk emulsion doing a lot of painting and i have never used such poor paint in my life...4 coats later and it was still still patchy and it didn't even look white let alone brilliant white...I went and bought some other well known brand and wow I now have brilliant white walls..I would never recommend this paint if you paid me...its complete rubbish and has cost me a lot of time and money

21 avril 2025
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Réponse de Crown Paints

Good morning Chris, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Dropped in quality massively😞

So annoyed. Two coats of Matt emulsion and it still hasn't covered the previous (very similar) colour. Not only that, the are drips everywhere I look. I've used crown emulsion many times before with no problems, but this one is terrible. Now going to have to find a similar colour in another brand to cover up this mess. And waste more time and money decorating. Very disappointed

17 avril 2025
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Réponse de Crown Paints

Good morning Helen, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

I really don't even want to give it a ☆

I really don't even want to give it a star. This paint is disgusting never in my life have I seen a matt paint that doesn't cover paper. I'm now on my third coat and it's still patchy. Even the texture is not like matt paint. All my life I've been decorating my own home and my daughters and never had this problem untill I bought Crown. Now I have to spend more money on getting a decent paint to cover these patchwork wall.

1 avril 2025
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Réponse de Crown Paints

Good afternoon Mrs Kriel, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Worst paint ever.

Purchased a lot of Crown covermatt obliterating emulsion. My god, it's awful. The preparation was very good, and up to standard. After four coats it's patchy, and, looks terrible in each room. Never again would I use this paint. Cost me an absolute fortune. No answer from Crown.

12 février 2025
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Réponse de Crown Paints

Good morning Debbie, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

First time using Crown paint

First time using Crown paint, I bought a nice light grey matt emulsion to paint my bedroom walls and it was reasonably priced. I ended up with almost as much paint on the floor as on the walls, it was so thin it would make water look like treacle. Also once it dried it needed a second coat. Never again, complete waste of money.

31 mars 2025
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Réponse de Crown Paints

Good afternoon Peter, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

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