Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
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Lisez les avis des autres
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
I had a problem with a drinks package on MSC that had been going on for ages it was MSC fault not cruise nation and Jemma has completely sorted it out for me. She kept me up to date with progress at a... Voir plus
Cruise Nation are brilliant. Helpful and knowledgable when booking. Always look for the best deal. Best of all their after care service is brilliant. Always happy to help their new and existing custom... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Jemma was very knowledgable and…
Jemma was very knowledgable and extremely helpful.
10 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was knowledgeable and extremely helpful. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
Conflict in the Gulf - return flight cancellation
As a result of the recent conflict in the Gulf, our return flight was cancelled. Initially, the airline was not offering any support or rerouting of flights, and as a result, we were stranded in Hong Kong. During this extraordinary time, Kimberely, at Cruise Nation, worked tiredlessy to look after our safety and wellbeing. She made us feel that we were her priority, and it was a real comfort to know that we had someone back in the UK fighting our corner. I can't imagine the amount of time and effort she had to put in to secure our flight home, but she somehow worked her magic. A big thank you to Kimberely and other Cruise Nation staff who supported us during this extraordinary period, and helped us get back home - it was very much appreciated!
9 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re delighted to hear that Kimberley was able to support you during such a difficult and uncertain time.
Situations like this can be incredibly stressful, so it’s wonderful to know Kimberley was able to provide reassurance and work hard to help arrange your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
We truly appreciate your feedback and are very pleased you are now safely home.
Virgin Voyage cruise amendment to booking
I booked a Virgin Voyage cruise with cruise nation for myself and three colleagues. When booking we were given 2 cabins on deck 8 and after reviewing the cabins we wanted to change decks. Therefore, started to be in contact with Kimberley at booking management via email. She was very polite and helpful with dealing with my request through emails in which I believe we had a good outcome on upgrading the cabins to deck 11.
To a point where I would be happy to communicate with Kimberley again, which I have about booking another cruise early next year.
9 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re pleased to hear that Kimberley was able to support you during such a difficult and uncertain time.
Ensuring our customers feel supported and looked after during unexpected situations is extremely important to us, and it’s wonderful to know Kimberley was able to provide reassurance and assist in arranging your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you Kimberley
During such a stressful time Kimberly managed to reassure us and reroute our flights due to the current Middle East situation. She was calm and most helpful considering she has had to deal with a lot of anxious customers at such a difficult time over the week. I have used Cruisenation for many years now and would not really consider using another cruise company. The staff are always pleasant and helpful. Kimberly really took charge of the situation and made sure we would not lose our holiday. We are most grateful to her for her effort Thanks again Kimberly. .
7 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that Kimberley was able to provide reassurance and support during what must have been a very stressful situation. It’s great to know she was able to assist with rerouting your flights and help ensure your holiday could continue. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Jemma replied with my query virtually…
Jemma replied with my query virtually straight away via email. Very impressive 👏
6 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma responded so quickly and was able to assist with your query. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
After contacting Kimberley/Cruisenation…
After contacting Kimberley/Cruisenation on numerous occasions each issue has been handled patiently. courteously and professionally.
2 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Excellent customer service
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East.
We spoke to Kimberley from cruise nation who assured us she would get us sorted and ring us back .
She was as good as her word and has rebooked us on flights and booked our accommodation for 4 more nights.
We all felt reassured after speaking to her and are happy with the way the situation has been dealt with considering the changing situation that is currently happening.
5 mars 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. While we’re sorry your travel plans were affected by the situation in the Middle East, we’re delighted to hear that Kimberley was able to support you and provide reassurance during what must have been a very stressful time. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you have a safe journey home.
Dubai Stay and Cruise.
We were booked to go to Dubai on 12 March and sail on MSC Euribia on 14 March. Both the flights (by Emirates) and the cruise (by MSC) have now been cancelled due to the ongoing conflict in the area and have stated that full refunds are available. However, I booked this as a package and am being told by Cruisenation that they will not provide a refund but only offer a credit against another cruise. Due to booking under a package I should have the strongest legal rights for a full refund. This company is ABTA and ATOL protected.
Update. I have now received a full refund. Thank you so much CRUISENATION. It was a horrible situation.
I will definitely use you again.
4 mars 2026
Avis spontané
Réponse de Cruise Nation
We’re very sorry for the disruption caused to your Dubai cruise and stay holiday following the cancellations due to the ongoing situation in the region. We completely understand how frustrating and disappointing this must have been.
Since your review, I can see our support team has been in touch and & have confirmed that a full refund has now been actioned and is currently being processed by our refunds team.
If you would like to check the status of your refund, please contact refunds@cruisenation.com, where a member of the team will be happy to assist and provide an update.
We sincerely apologise for the inconvenience caused and appreciate your patience while this was being resolved.
Olivia great customer service
Once I had been contacted by the person Olivia who could sort out my problem with the outbound flight the service I received was exceptional.
Olivia was very professional and clearly understood my issues and resolved it to my satisfaction within 24hrs.Thanks Olivia
26 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to resolve your outbound flight issue so quickly and professionally. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver great service.
I emailed yesterday regarding looking…
I emailed yesterday regarding looking at prices to upgrade our flights for our trip.
Kimberley (customer services) got right back to me really quick, she was very lovely and helpful gave me a great deal/prices, So I have now booked an upgrade, making my holiday even better
Shout out to Kimberley : ) Thank you.
26 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Kimberley responded so quickly and was able to secure a great upgrade option for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope the upgrade makes your holiday even more special!
Great customer service!
Laura was very helpful indeed! She was very patient and took time to go through alternative hotel accommodation.
25 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Laura was able to assist you so patiently and help you explore alternative hotel options. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard every day to deliver great service.
Online Paymant issue ... quickly resolved.
Had an issue with online payment, (payment taken but no actual booking).
However ... quickly resolved by the Cruise Nation team, who were helpful, responsive and professional.
Thanks Jemma. :)
20 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re sorry to hear you experienced an issue with the online payment, but we’re pleased to know it was resolved quickly by the team. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Our MSC cruise was cancelled at very…
Our MSC cruise was cancelled at very short notice 14th Jan before our planned departure on Feb 13th
As MSC redeplyoyed our ship .
We still have not had our refund and very little communication from Cruise Nation . MSC an informed me that the refund should come direct from CruiseNation .
Terrible customer service .
24 février 2026
Avis spontané
Réponse de Cruise Nation
We’re very sorry to hear of your frustration following the cancellation of your MSC cruise. We completely understand how disappointing and concerning this situation must have been.
Due to the cruise line’s short-notice cancellation, we needed to work across several departments and with the supplier directly to ensure the refund was processed correctly.
We are pleased to confirm that your refund has now been processed and should be with you shortly.
If you require any further assistance regarding your refund, please contact our dedicated team at refunds@cruisenation.com, who will be happy to help.
We sincerely apologise for the delay and any lack of communication you experienced — this is not the level of service we aim to provide, and your feedback is being taken seriously.
Accommodation query
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were resolved within a few days, including contacting our cruise line and a hotel in Italy. Jemma was extremely helpful and efficient.
24 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist with your queries and keep you fully informed throughout, ensuring everything was resolved efficiently. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
I ask many questions about my booked…
I ask many questions about my booked cruise trip , Cruise Nation reply me very soon with details.
22 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Thanks
Jemma was really helpful and quick to reply.
It was lovely to deal with a person straight away rather than a bot
21 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Cruise Nation’s handling of a cancelled cruise
Have always used Cruise Nation to book every cruise we have ever been on.Their expertise and commitment to customer service is second to none.This was demonstrated more so when our cruise was cancelled by the Cruise Line less than a month before we were due to sail.Cruise Nation were there every step of the way with a prompt refund,information and up to date communication.We would like to thank in particular Janine from customer services who was exceptional in every aspect.We wish to thank her personally for her support through all of this.We could not have navigated the process without you.
13 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your continued loyalty and for taking the time to share such thoughtful feedback. We’re truly sorry that your cruise was cancelled, but we’re pleased to hear that our team was able to support you throughout the process with clear communication and a prompt refund.
We’ll be sure to share your thanks with Janine and the wider team, who work hard every day to deliver great service. Your support means a great deal to us, and we look forward to assisting you again in the future.
Janine was very helpful helping us fix…
Janine was very helpful helping us fix an issue with our booking and made us feel at ease that it was getting taken care of great service x
21 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to help resolve your booking issue and provide reassurance along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Jemma is a role model superstar
Well what a breath of fresh air Jemma was, helpful, knowledgeable and quick. Very reassuring. I've done many cruises and sometimes after sales can be poor but not with cruise nation!
20 février 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such helpful, knowledgeable and reassuring support. It’s especially lovely to receive such positive comments from an experienced cruiser. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Réponse de Cruise Nation
Thank you for the wonderful review !
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