Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Voir plus
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Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant
L'entreprise a répondu
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Voir plus
L'entreprise a répondu
Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead
Coordonnées de contact
24 EMERY ROAD, Brislington, BS4 5PF, BRISTOL, Royaume-Uni
- 01179717880
- enquiries@crystalclearbristol.co.uk
- www.crystalclearbristol.co.uk
4,6
Excellent
310 avis
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Excellent ,professional company.Quality…
Excellent ,professional company.Quality of work done to the upmost standards for all aspects - from quotes to installation of windows . Would highly recommend them.
3 août 2026
Réponse de Crystalclearbristol
Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with the quality of our work, from the initial quotation through to the installation. Your kind words and recommendation mean a great deal to our team. Thank you for choosing us! 😊
Poor service & installation
Ordered three large windows and doors to be fitted in our extension.
Encountered many problems.
• A constantly changing installation date
• An attempt to overcharge by over £1200
• Damage to our property when windows installed
• A poor finish in two areas
• Staff who lied to cover up shortcomings
Crystal Clear blamed our installation date changes on a problem with the manufacture of one of the windows and their automated email system which sent a spurious email with a different installation date. This was stressful as we had other tradespeople booked in (plasterers etc.). Having explained that we would be out of the country the week prior to installation, it was frustrating to receive a phone call from Crystal Clear while away, stating that the installation date had been pushed back by a day.
A second stage payment invoice for £1222 too much. At least this only took a day for Crystal Clear to sort out and admit there was an error.
Worst of all was the damage to a wooden soffit and fascia board. The Crystal Clear fitters ripped out a chunk over two feet long. One of the fitters blamed it on the board being rotten - absolute nonsense as the fascias and soffits were installed only a few years ago.
An electricity cable that had previously been neatly tucked away behind a window frame was left partly exposed, partly hidden and partly covered in expanding foam. The finish on the opposite side of the room (where the window meets the wall) was also terrible.
Kevin, the head of installations at Crystal Clear, had visited us prior to installation to measure and talk through the work. He agreed that the installers would remove the existing windows and take them away. He gave absolutely no indication that the work would be problematic. (On installation day the team from Crystal Clear finished in the mid afternoon and did not have another job to go to. They could have taken far more time and care with our job.)
We raised a complaint with senior staff at Crystal Clear in an email, but no one replied. Only by contacting the MD, James Mizen, on his mobile phone did we elicit a response.
After a professional and courteous call with Kevin Coles, things went rapidly downhill again. A visit by Paul Durbin did not give us any confidence and his subsequent email justifying the appalling fitting and service was full of inaccuracies and lies.
Just over 3 weeks after the original installation, Crystal Clear returned to put right the damage and make good the terrible finish. This they did well. But too little, too late.
The quality of the windows and doors is good, but the service and installation very poor.
BELOW IS OUR RESPONSE TO THAT OF CRYSTAL CLEAR
This was not a 'new build' as an existing extension was in place and Crystal Clear had agreed to remove the old windows. Paul Durbin (Operations Director at Crystal Clear) informed us that Kevin (Head of Installations) had completed the paperwork for our works. In the section that covered whether our job was a new build he had written ‘Sort of’. That sums up the attention to detail.
Given the appalling finishes we experienced, any readers of this review should not agree to a ‘new-build works contract’.
When Paul Durbin visited us, it was our builder’s last day on the job. We made it clear then that he would not be repairing the extensive damage caused by your fitters. Why should he?!
Most sensible people would agree that if a company sends an invoice to a customer requesting a payment for £1222.00 too much then that is an attempt to overcharge them.
Here is a selection of lies we have been told by Crystal Clear.
MD James Mizen claiming he did not receive our original email of complaint. We not only received an automated response from his email account, but when Paul Durbin visited us, he confirmed that as our complaint had been sent to both James and Kevin (Installations), both had left it to the other to respond.
Paul Durbin originally claimed that there was no agreement to remove the existing windows from our extension. He later had to retract this claim, and we have this in writing.
A claim by a Crystal Clear fitter that the fascia and soffit were rotten. Even worse, that we had recently repainted the fascia boards and had matching paint left to use on repairs! We have never had to paint or treat the boards as they are only a few years old.
14 juillet 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for taking the time to leave your review. We are genuinely sorry that you were disappointed with aspects of your experience. We are pleased, however, that you were happy with the quality of the windows and doors and that, as you acknowledge, the remedial work we carried out was completed well.
We would like to clarify a few points for anyone reading the review, as we do not believe some of the comments fairly reflect the circumstances.
The project was sold as a **new-build works contract**, with limited finishing included within the agreed scope. It was not sold as a complete finishing and making-good package. Nevertheless, when concerns were raised following installation, we returned to the property and carried out additional remedial work beyond the original installation scope in an effort to resolve matters.
With regard to the fascia and soffit, our installers did cause some damage during the installation and, importantly, this was brought to your attention at the time. We understood that you were happy for your builder to deal with the repair as part of the wider building works. Despite this, we subsequently returned ourselves and repaired the damage as a gesture of goodwill. We are pleased that you have confirmed that this work was done well.
We also want to address the suggestion that we attempted to overcharge you by £1,222. This was **not an attempt to overcharge you**. Changes had been made to the original works, which changed the finance and payment figures. Unfortunately, this amendment was missed by our accounts team when the stage-payment invoice was raised. It was a genuine administrative mistake, which we acknowledged and corrected promptly when it was brought to our attention. We are sorry that the error occurred, but we feel it is important to distinguish an administrative mistake from an intentional attempt to overcharge a customer.
We also accept that the changes to the installation date were frustrating, particularly given that you had other trades arranged. There were genuine issues affecting the installation schedule, including a manufacturing issue with one of the units, as well as an automated email being issued with an incorrect date. We understand the inconvenience this caused.
We do, however, strongly disagree with the suggestion that our staff lied or attempted to cover up shortcomings. Our team were open about the damage at the time, and when the concerns were raised, we investigated them and returned to carry out remedial work. The discussion with Paul centred largely around the agreed scope of the contract and the distinction between what was originally sold and the additional finishing work that was subsequently undertaken. We appreciate that this may not have been the answer you wanted, but it was an attempt to explain the position honestly rather than to avoid responsibility.
Ultimately, we recognise that the installation experience was not perfect, and we are sorry for the inconvenience caused. At the same time, we believe it is important to point out that we did not simply walk away from the issues. We listened to your concerns, returned to the property, completed remedial work and went beyond the original scope in an effort to put matters right.
We respect that you are entitled to your opinion and to leave a review based on your experience. We simply wanted to provide some context and ensure that the review also reflects the steps we took to resolve the issues raised.
Thank you again for your feedback, and we wish you all the best with your completed extension.
Cracked inner pane (4inch carack) had to be replaced
Replacement glass for bedroom had a 4inch crack on inside pane and had to be replaced. New front door middle panel blistered and had to be replaced, that had blister so waiting for a replacement for the replacement. Hope it will be ok this time. If it is not one wonders if it is fit for purpose.
17 juillet 2026
Réponse de Crystalclearbristol
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve experienced and completely understand how frustrating and disappointing it must be to have to deal with cracked glass and then a further issue with the replacement door panel.
We appreciate that, regardless of where the issue originates, it is understandably frustrating for you as the customer to have to go through the process of arranging replacements and waiting for the matter to be resolved. We’re very sorry for the inconvenience and disappointment this has caused.
We would like to reassure you that the issues described are product-related and not connected to the installation itself, so unfortunately they are outside of our control. However, we completely appreciate the impact this has had on your experience and sincerely hope that the latest replacement panel is of the quality you expect and that this will finally resolve the matter for you.
Thank you for your patience and understanding while this has been addressed. We truly hope that once everything is completed, you will be happy with the finished result.
I have no hesitation in recommending them.
This is the second time I have bought from Crystal Clear Bristol, and once again the quality of the windows is exemplary. The installation was also very professional, on time and efficient. I have no hesitation in recommending them.
16 juillet 2026
Réponse de Crystalclearbristol
Thank you for your wonderful review and for choosing Crystal Clear once again.
We're delighted to hear that you've returned to us for a second time and that you're once again pleased with the quality of your new windows. It's also fantastic to know that the installation was completed professionally, efficiently, and on schedule.
Your continued trust in us and your recommendation mean a great deal to the entire team. Thank you for your support, and we hope you enjoy your new windows for many years to come. If we can be of any assistance in the future, we'd be delighted to help.
Another satisfied customer
A great product offering that’s expertly installed. The whole experience has been smooth from start to finish.
16 juillet 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience from start to finish. Providing high-quality products alongside expert installation and a smooth, hassle-free service is exactly what we strive for.
It's fantastic to know that you're so pleased with the end result. Thank you for choosing Crystal Clear and for taking the time to share your feedback. We really appreciate your support and hope you enjoy your new installation for many years to come.
Crystal Clear 10/10
Shaun & Ash from Crystal Clear came today to fit 4 windows to the front of the house.
They worked so hard in the full sun but kept going. They have done a fantastic job, can't fault them. Workmanship perfect, friendly, tidy and respectful. They cleared up all the mess and even checked the driveway scrupulousy for any screws lying around. So pleased, would definitely have them back and recommend 🙂
16 juillet 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for your fantastic review and for awarding us 10/10!
We're delighted to hear that you're so pleased with your new windows and the service you received. Shaun and Ash will be thrilled to know that their hard work, attention to detail, and commitment to leaving everything clean and tidy made such a positive impression—especially while working in the full sun.
It's wonderful to hear that you're happy with the quality of the workmanship and that you would recommend us to others. We'll be sure to pass your kind comments on to Shaun and Ash.
Thank you for choosing Crystal Clear. We really appreciate your recommendation and look forward to helping you again with any future home improvement projects.
Great product and service
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and leaving everything clean and tidy. Did a great job and delighted with the end results! Thank you!
9 juillet 2026
Réponse de Crystalclearbristol
Thank you for your fantastic review.
We're delighted to hear that you had such a positive experience with us from start to finish. It's great to know that Nigel was able to help you choose the right windows for your project and that Jason, Tom, and Kev M delivered a smooth and professional installation.
We're especially pleased that the team kept disruption to a minimum, left everything clean and tidy, and that you're delighted with the finished result. We'll be sure to pass your kind comments on to everyone involved—they'll really appreciate the recognition.
Thank you for choosing Crystal Clear. We hope you enjoy your new windows for many years to come, and we look forward to helping you again in the future.
Very pleased
Very pleased! Good communication from start to finish which is rare nowadays, the product looks great and the workmanship was good. A second visit was required to fit an additional piece and this was done with no issues keeping us fully informed.
Always nervous using a window company after a previous bad experience with another firm but didn't need to be with Crystal Clear. Thank you.
1 juillet 2026
Réponse de Crystalclearbristol
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with both our communication and the quality of the finished product. Keeping our customers informed throughout every stage of the process is something we take great pride in, so it's fantastic to know that this made a positive difference to your experience.
We're also glad we could quickly arrange the second visit to complete the additional work without any inconvenience. After hearing about your previous experience with another company, it means even more to know that we were able to restore your confidence.
Thank you for choosing Crystal Clear. We truly appreciate your kind words and your trust in us, and we hope you enjoy your new windows for many years to come.
Great service from showroom advice to…
Great service from showroom advice to fitting.Steve and Tom did an excellent job fitting our internal door. Very pleased with the result.
6 juillet 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for your wonderful review.
We're delighted to hear that you were pleased with the service you received, from the advice in our showroom right through to the installation of your new internal door.
It's great to know that Steve and Tom did an excellent job and that you're so happy with the finished result. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
Thank you for choosing Crystal Clear. We hope you enjoy your new door for many years to come, and we look forward to helping you again in the future.
Excellent Service
We were very pleased with the service we received from start to finish, from visiting the showroom to installation.
Arron and Charlie did the installation on Thursday and Friday morning they did a fantastic job, on Friday we also had Ash and Harry attend too, who also did a great job. We like to thank them very much.
24 juin 2026
Réponse de Crystalclearbristol
Thank you for your wonderful review.
We're delighted to hear that you were pleased with the service you received from start to finish, from your visit to our showroom through to the installation.
It's fantastic to know that Arron and Charlie did such a great job with the installation, and that Ash and Harry also contributed to making the experience a positive one. We'll be sure to pass your kind thanks and comments on to the team—they'll really appreciate the recognition.
Thank you for choosing Crystal Clear. We hope you enjoy your new windows and doors for many years to come, and we look forward to helping you again in the future should you need us.
Top company
Very professional right from the start
2 men worked on the hottest day of the year a credit to your company would recommend and use again
25 juin 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for your kind review.
We're delighted to hear that you found the whole experience professional from start to finish. It's especially rewarding to know that our installation team made such a positive impression, particularly while working in such challenging conditions on one of the hottest days of the year. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
Thank you for your recommendation. It means a great deal to us, and we look forward to helping you again in the future.
Crystal Clear Bristol fitted our new…
Crystal Clear Bristol fitted our new showroom doors and windows this week.
From beginning to end of the process it worked well from measuring to fitting.
Thanks Lou and Harry (and the team) for getting a 2 day job finished in a day to minimise disruption.
18 juin 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for your fantastic review.
We're delighted to hear that everything went smoothly from the initial survey and measuring through to the installation of your new showroom doors and windows. Providing an efficient and professional service from start to finish is something we strive for on every project.
A special thank you for recognising Lou, Harry, and the team. They'll be pleased to hear that their hard work and effort to complete the installation in a single day helped minimise disruption to your business.
We appreciate your trust in Crystal Clear Bristol and hope you enjoy your new showroom installation for many years to come.
Standard of work and the installers were excellant
We had some origin doors fitted by Steve and Tom from Crystal Clear and we were really pleased with the doors themselves and the professional way that they were installed. Can thoroughly recommend not only the product, but the installers. Please pass our thanks on to the guys!
11 juin 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you're so pleased with your new Origin doors and that the installation met your expectations. Steve and Tom take great pride in their work, so it's fantastic to know that their professionalism and attention to detail made such a positive impression.
Your recommendation means a great deal to us, and we will certainly pass your thanks on to the team. We hope you enjoy your new doors for many years to come.
Thank you for choosing Crystal Clear.
Friendly and professional service
Friendly and professional service. They were great to work with from showroom to install and our French doors look amazing. Steve A and Tom did a fantastic job.
4 juin 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for your wonderful review. We're delighted to hear that you had a positive experience with us from your initial showroom visit right through to the installation.
It's fantastic to know that you're so pleased with your new French doors and that Steve A and Tom did a fantastic job. We'll be sure to pass on your kind comments to them.
Thank you for choosing Crystal Clear. We hope you enjoy your new doors for many years to come and look forward to helping you with any future home improvement projects.
Great Sales and Installation but let down by lack of communication
Second time using Crystal Clear as very impressed the 1st time around. This time Nigel in Sales was excellent. Very supportive and helpful. This morning two members of the installation team turned up at the front door whilst I was on a work call. They had come to fit our new patio doors. Jason and Jamie (the fitters) were excellent (nice guys) and have done a really great job. There is however a "but" here - the installation team turned up but no-one in the customer service team had communicated anything to tell us they were coming (we had been estimated mid June). So in summary - great start and end to the process but zero points for essential communication. I did have to adjust my day which was inconvenient and if it had been tomorrow we would both have been in the office and poor Jason and Jamie would have been left standing outside.
3 juin 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for taking the time to share your feedback and for choosing Crystal Clear again.
We're delighted to hear that Nigel provided excellent support throughout the sales process and that Jason and Jamie delivered a high-quality installation of your new patio doors. We'll be sure to pass on your kind comments to them.
We are, however, very sorry to hear about the lack of communication regarding your installation date. We completely understand how frustrating and inconvenient this must have been, particularly when it required you to rearrange your working day at short notice. Clear communication is an essential part of the service we aim to provide, and it's disappointing to learn that we fell short on this occasion.
Your feedback has been noted and will be shared with our customer service team so we can review our processes and help ensure this doesn't happen in the future.
Thank you again for your honest review. We're pleased that you are happy with the finished result, and we appreciate you bringing this issue to our attention.
Good customer service
Good customer service, listened to our requirements and were professional throughout initial meeting, delivery and fitting
12 mai 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for your kind review. We're delighted to hear that you were happy with the service you received from start to finish.
Taking the time to listen to our customers' requirements and delivering a professional experience throughout the consultation, installation, and fitting process is something we take great pride in. It's wonderful to know that this was reflected in your experience.
Thank you for choosing Crystal Clear, and we hope to be of service again in the future.
Poor aftersales
I find Crystal clear windows aftersales poor as I have had two problems since 23 November 2018 that are still unsolved. Broken double glazed unit and damp entering at window seal.
18 mai 2025
Avis spontané
Réponse de Crystalclearbristol
Thank you for your feedback. We are sorry that you feel let down by our aftersales service.
However, we feel it is important to clarify the circumstances surrounding this matter. As soon as you made us aware of the failed sealed unit, we arranged to address the issue. During our discussions, you advised that the problem had been present for some time but had not previously been reported to us. You also raised other potential concerns which, likewise, had not been brought to our attention before.
As outlined in our terms and conditions, any issues should be reported within 30 days of discovery so that they can be investigated and resolved promptly. Despite this, and as a gesture of goodwill, we have agreed to replace the failed sealed unit free of charge.
With regard to the additional issue you reported, this will be inspected and assessed by our engineer during the scheduled visit to replace the sealed unit.
Given that we have responded promptly once notified and have agreed to carry out remedial work at no cost, we are disappointed by the 1-star rating and do not feel it accurately reflects the support we have provided in this case.
Always had our windows from them.
Always had our windows from them.
Good, professional frendly people ,
The fitters do a great job nothink is to much trouble for them they are helpfull and professional , and friendly and do a top job .
28 avril 2026
Réponse de Crystalclearbristol
Thank you for your continued support and for your lovely review. We’re so pleased to hear you’ve consistently chosen us for your windows over the years.
It’s great to know our team’s professionalism, friendliness, and helpful approach made such a positive impression. We’ll be sure to pass your kind comments on to the fitters — they’ll really appreciate it.
Thank you again for your trust in us, and we look forward to helping you again in the future.
Crystal Clear continue to maintain high standards.
Jason and J did a professional and efficient job replacing a French windows, back door and double glazing unit replacement. They were pleasant , polite and accommodating.
The work was competitively priced up by the experienced team at Brislington ( Norman) and measured in detail shortly ( Simon) after. The manufacturing work was estimated precisely and a two day installation date offered, accepted and fulfilled. This is the3 rd time I have used Crystal Clear since 2915 for replacing all my wooden windows. They continue to offer a first class competitive service, and are Bristol based.
28 avril 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for your continued trust and for taking the time to share such a detailed review. We’re delighted to hear that you were pleased with the work carried out by Jason and J, and that the whole process—from quoting and measuring through to installation—met your expectations.
It’s especially rewarding to know you’ve chosen us multiple times over the years. Your continued support means a great deal to the entire team.
We’re proud to offer a reliable, competitively priced service, and it’s fantastic to hear that reflected in your experience. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Thanks again for your recommendation!
We had all of our windows and our patio…
We had all of our windows and our patio doors replaced with Crystal Clear. It was a great experience overall. The team were quick to get us measured up and provide a quote and then production of the windows and doors was also quicker than expected! Installation was great and we have really noticed the difference. The house is a lot quieter and warmer now, which is fantastic! I'd very happily recommend Crystal Clear to anybody looking to replace their windows or doors.
13 avril 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with us from start to finish. It’s fantastic that you’re already noticing a difference in how quiet and warm your home feels—that’s exactly what we aim for.
I’ll be sure to pass your feedback on to the team, who will really appreciate it. Thanks again for choosing Crystal Clear and for your recommendation—it means a lot!
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