Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Voir plus
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Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant
L'entreprise a répondu
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Voir plus
L'entreprise a répondu
Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead
Coordonnées de contact
24 EMERY ROAD, Brislington, BS4 5PF, BRISTOL, Royaume-Uni
- 01179717880
- enquiries@crystalclearbristol.co.uk
- www.crystalclearbristol.co.uk
4,6
Excellent
310 avis
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Excellent products and service
This was a great experience from start to finish. The showroom has a wide range of products and the salesperson was helpful without being pushy, answering all of my questions, as he did when he visited to produce a quote. The installers were friendly and no trouble at all, cleaning up well afterwards and doing a really good job. There was an issue with my bay window which was only discovered after they started work but they fixed it without complaint. They had been supplied with the wrong handles and there was a (very small) scratch on one side of the frame but these were fixed within a few weeks. After the double glazing was fitted there was a noticeable drop in noise levels from outside and I was able to turn down the heating! I wouldn't hesitate to recommend Crystal Clear - not only is the product excellent, the fitting and customer service was excellent too.
23 mars 2026
Réponse de Crystalclearbristol
Thank you so much for your kind review and for taking the time to share your experience. We're delighted to hear that you were pleased with the entire process, from visiting our showroom and receiving your quote to the installation itself.
It's great to know that our team were helpful, friendly, and respectful in your home, and that you’re already noticing the benefits of the new double glazing with reduced noise and improved warmth.
We also appreciate your understanding regarding the bay window issue and the handles supplied in error, and we’re glad we were able to resolve everything quickly for you.
Your recommendation means a lot to us, and we’re very grateful for your support. If you ever need anything in the future, please don’t hesitate to get in touch.
Best regards,
Crystal Clear Team
A great service
A great service. First Adam was really informative about my specification which was really helpful. I have just had the work completed today by Aaron and Charlie - They are a credit to your company! On time, polite and did a great job - including cleaning up after! Thank you
26 mars 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for your kind words!
We’re really pleased to hear that you had a great experience from start to finish. Adam will be glad to know his guidance was helpful in shaping your specification, and we’ll be sure to pass on your lovely feedback to Aaron and Charlie as well—they’ll really appreciate it.
It’s fantastic to hear they were punctual, polite, and left everything tidy after completing the work. We take a lot of pride in delivering that level of service.
Thanks again for choosing us—we truly appreciate your support!
Straight forwards and helpful to work…
Straight forwards and helpful to work with from choosing our patio doors, picture window and roof lights through to delivery, installation and after sales service. Reliable, high quality and longstanding business so I would say are a reasonable option to consider .
10 mars 2026
Réponse de Crystalclearbristol
Thank you for your kind review! We’re really pleased to hear that you found the whole process straightforward and helpful, from selecting your patio doors, picture window, and roof lights right through to installation and aftercare.
It’s great to know our reliability and quality stood out to you—that’s exactly what we aim to deliver on every project. We truly appreciate your recommendation and your trust in our business.
If you ever need anything in the future, we’re always here to help!
We had three doors put in and they look…
We had three doors put in and they look fantastic the lads who fitted them were friendly and professional and did a great job and we were very happy with the price of the doors
3 mars 2026
Réponse de Crystalclearbristol
Thank you for your lovely feedback! We’re delighted to hear that you’re so pleased with your new doors and that they’ve made such a great impression.
It’s especially great to know our fitting team were friendly and professional and delivered a high standard of work—we’ll be sure to pass your kind comments on to them. We’re also glad you felt the pricing was fair and offered good value.
We really appreciate you choosing us and taking the time to share your experience!
Good local company
This local company was recommended by a neighbour and we were very pleased with our new kitchen windows. Steve and Louis arrived promptly and completed the work efficiently and in good time. They managed to pick the only dry day we had had in weeks! They left everything in good order and put back my blinds, which I would have struggled with.
4 février 2026
Réponse de Crystalclearbristol
Thank you so much for your kind review and for choosing us — we really appreciate the recommendation from your neighbour too!
We’re delighted to hear that you’re pleased with your new kitchen windows and that Steve and Louis looked after everything so well. Timing the one dry day was definitely a bonus! We always aim to work efficiently while leaving everything tidy and exactly as we found it, so it’s great to know the small details, like putting your blinds back up, made a difference.
Thank you again for your lovely feedback — it means a lot to the whole team.
Seven windowed bays
We had used Crystal Clear Windows in the recent past to replace a bathroom window, a garage door and window and had been very satisfied with our experience. We needed to have our first and ground floor bay windows replaced because of rot and water inundation and also our lavatory window as the frame had buckled. This was a huge and anxiety making undertaking in a 1920s house especially as the bays were structural, seven windowed bays. The surveyor called twice to measure and take a section of wood out to assess the structure of the bay walls. James Maggs and the showroom staff kept us well informed through-out and the paperwork was clear and concise. Steve and his team, Louis, Charlie and Sean, were hardworking, punctual and polite. We were impressed with their standard of work. We appreciated Steve's kindness and found him to be a reassuring, safe pair of hands as he took us through problems as they arose, e.g. saving our curtain rails and replacing rotten timbers. The team took trouble to lay carpet protector and to clean and tidy up every day. The whole process took three days as was planned. We would recommend them highly.
16 février 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for taking the time to share such a detailed review of your experience with Crystal Clear Windows. We really appreciate your continued trust in us following your previous projects.
We understand how daunting it can feel to undertake major structural work—especially in a 1920s home with seven-windowed bays—so it’s wonderful to hear that the additional surveys and communication helped give you confidence throughout the process. I’ll be sure to pass on your kind words to James Maggs and our showroom team, as well as to Steve, Louis, Charlie and Sean. They’ll be delighted to know their hard work, care for your home, and problem-solving made such a positive impression.
We’re especially pleased that the project ran to plan and that you felt reassured every step of the way. Your recommendation means a great deal to us. If you ever need anything in the future, we’re always here to help.
With thanks again,
The Crystal Clear Windows Team
Réponse de Crystalclearbristol
Thank you for your lovely feedback about Crystal Clear Windows. We’re so pleased to hear you were happy with the speed of the service and found the team brilliant that’s exactly what we aim for on every project.
Your kind words mean a great deal to us, and we’ll be sure to pass your praise on to the installers. If there’s anything you need in the future, we’re always here to help.
Many thanks again,
The Crystal Clear Windows Team
Réponse de Crystalclearbristol
Thanks for the 5 Star's
We purchased a door from the a little…
We purchased a door from the a little while ago. Suddenly I was able to lock the door (turned out something on the outside just slipped). Everyone I spoke to was so friendly and helpful and they came and fixed it within at most 2 hours. Such a lovely company.
2 février 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much for taking the time to leave us a 5-star review — we really appreciate it. We’re glad we were able to get the issue sorted quickly for you and that the team made the process easy and friendly. Customer service is really important to us, so it’s lovely to hear such positive feedback.
Thanks again for choosing Crystal Clear Bristol, and please don’t hesitate to get in touch if you ever need anything in the future.
The Crystal Clear Team.
Poor quality install and service
This company both prepared an opening and installed a 3 fold bifold at the rear of our property. The doors were poorly installed and let water through at the base when it rains. The customer service has been awful with the staff being rude and not addressing this issue. They have placed blame with a third party contractor that they employed to complete the work.
29 janvier 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are dissatisfied with your experience.
Following inspection, we do not believe the doors themselves are leaking. Our findings indicate that the moisture ingress is occurring below the threshold via the concrete blockwork, which falls outside the scope of the door installation itself. This was discussed during our visit.
The preparation of the opening and associated groundwork was carried out by a third-party contractor, and while we coordinated this as part of the project, aspects of the surrounding structure and drainage are not part of the door system or installation.
We do, however, take customer service seriously and are disappointed to hear that you felt interactions were rude — this is not the standard we aim to provide. We remain willing to work with you and the contractor to help reach a practical resolution where possible.
As you are aware we have been in touch and will arrange a joint visit between the builder and our surveyor .
Crystal Clear.
A fantastic experience all through.
From the start of the process right up to the fitting of our new internal doors, our experience of Crystal Clear has been fantastic. James in the showroom in Bristol was knowledgeable, friendly and patient as we tried to determine the right product for us. He was brilliant at adjusting the final design for our needs. We were kept up to date with each step of the process and were happily surprised when we got the call to say our doors were ready nearly 6 weeks earlier than estimated. On the day of the fitting, our fitters Aaron and George were friendly, polite and very professional. They made sure that the doors were correctly fitted and it was obvious that they took pride in their work. They left our property tidy and left us very happy with the final result. We are so pleased that we chose Crystal Clear and delighted with our new doors.
13 janvier 2026
Réponse de Crystalclearbristol
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that your experience with Crystal Clear was fantastic from start to finish.
It’s great to know that James was able to support you in the Bristol showroom and help tailor the design to your needs, and that our communication and earlier-than-expected delivery came as a pleasant surprise. We’ll also be sure to pass on your kind words to Aaron and George — they’ll be thrilled to hear how happy you are with the fitting and final result.
Thank you again for choosing Crystal Clear. We hope you enjoy your new internal doors for many years to come.
Everything was perfect from start to…
Everything was perfect from start to end.
The sales rep, Nigel, listened to my wishes, advised me about the options very clearly, and answered all my questions promptly and very helpfully. The people in the office were also very helpful. The surveyor, Kevin, was very professional. The fitters, Charlie and Aaron, did a smashing job and they were sweet :-)
The glazing does exactly what Nigel promised - no more draughts, it keeps the heat in and it keeps the noise out, I am delighted.
All the information, communication and arrangements were clear and reliable.
I paid a reasonable price for a very good product and service.
19 janvier 2026
Avis spontané
Réponse de Crystalclearbristol
Olivia Butler just left a new 5-star review of www.crystalclearbristol.co.uk:
Everything was perfect from start to end. The sales rep, Nigel, listened to my wishes, advised me about the options very clearly, and answered all my questions promptly and very helpfully. The people in the office were also very helpful. The surveyor, Kevin, was very professional. The fitters, Charlie and Aaron, did a smashing job and they were sweet :-) The glazing does exactly what Nigel promised - no more draughts, it keeps the heat in and it keeps the noise out, I am delighted. All the information, communication and arrangements were clear and reliable. I paid a reasonable price for a very good product and service.
Good quality but innnacurate ordering process
The quality of the product and the installation was very good, but the ordering process was vague with incomplete attention to detail. The order was handwritten, with many of the details being verbal rather than written. There was no printed confirmation, and so I had to eventually request confirmation of details, which they gave and then forgot about. Fortunately the errors were minor and easily fixed.
16 janvier 2026
Réponse de Crystalclearbristol
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were happy with the quality of both the product and the installation. We also appreciate your honest comments regarding the ordering process.
Your experience has highlighted areas where we can improve our documentation and confirmation procedures, and we’re actively working on making our ordering process clearer and more detailed to avoid this happening in the future. We’re glad the issues were minor and easily resolved, but we understand the importance of accuracy and clear communication from the start.
Thank you again for your valuable feedback — it helps us continue to improve our service and deliver an even better experience for our customers.
The Crystal Clear Team.
Super professional
Very professional throughout. Really happy with the installed window
17 décembre 2025
Réponse de Crystalclearbristol
Thanks so much for your review. We’re delighted you’re happy with the installed window and appreciate your support.
Well fitting door installed expertly
CrystalClear recently fitted a Broadfield aluminium door from their Autograph range plus a top light. Everything went smoothly from placing the order to final installation exactly as promised. In particular Kevin & Jason, the fitters, did a very neat job of removing the old timber frame and door and installing the new door.
8 décembre 2025
Avis spontané
Réponse de Crystalclearbristol
Thank you for taking the time to leave such a positive review. We’re delighted to hear that your aluminium door and top light from our Autograph range were fitted smoothly and exactly as promised.
It’s especially pleasing to hear your kind comments about Kevin and Jason — we’ll be sure to pass on your praise for their neat, professional workmanship.
Thank you for choosing CrystalClear. We hope you enjoy your new door for many years to come.
Crystal Clear - a highly recommended window company
Crystal Clear have been very helpful and professional in installing windows and doors at our property! We are very pleased with the finished product, there were a few small issues to sort out, Tom Kays who is very professional and quite the perfectionist sorted everything out, he was friendly, understanding and very knowledgeable! Thank you Tom / hopefully you will be involved with the few remaining windows we need fitting. 😃Lorraine and Andy
9 janvier 2026
Avis spontané
Réponse de Crystalclearbristol
Thank you so much, Lorraine and Andy, for taking the time to leave such a lovely review. We’re delighted to hear how pleased you are with your new windows and doors.
We really appreciate your understanding while the small issues were being resolved, and we’ll be sure to pass on your kind words to Tom – he’ll be thrilled to know his professionalism, attention to detail, and friendly approach made such a positive impression.
Thank you again for recommending Crystal Clear. We look forward to helping you with the remaining windows in the future.
Nice and pleasant staff the lads on the…
Nice and pleasant staff the lads on the job were fantastic. Very polite and left the house clean and tidy.
15 décembre 2025
A great team
The installation team were great. They were friendly and tidied up as they went. The windows and doors look great and the house feels warmer.
3 décembre 2025
Réponse de Crystalclearbristol
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the installation and that the team made the experience a positive one. It’s great to know the new windows and doors are already making your home feel warmer. If you need anything in the future, we’re always here to help!
Quality product professionally…
Quality product professionally installed by Kevin & Jason. Thanks guys, great job!
4 décembre 2025
Avis spontané
Réponse de Crystalclearbristol
Hi Dave,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of the product and the installation. Kevin and Jason will be delighted to know their work made such a positive impression. We truly appreciate you taking the time to share your feedback!
Thanks again, and please don’t hesitate to reach out if you need anything in the future.
First class service
Crystal Clear supplied a steel/glass door for us. The product is fabulous and the quality of service was first class from start to finish. They were extremely responsive, proactive and knowledgable and when a small grub screw was missing (not their fault) their after sales service was superb. I can’t speak more highly of them
3 décembre 2025
Avis spontané
Réponse de Crystalclearbristol
Hi there,
Thank you so much for the wonderful review! We’re delighted to hear that you’re enjoying your new steel/glass door and that the entire experience—from initial contact to after-sales support—met your expectations. Our team always aims to be responsive, proactive, and thorough, so your feedback means a lot.
We’re glad we could quickly sort out the missing grub screw, and we truly appreciate you taking the time to share your experience. Thanks again for your trust and kind words!
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