The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... Voir plus
L'entreprise a répondu
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Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... Voir plus
L'entreprise a répondu
From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Voir plus
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Great process from start to finish, really helpful that the cycle shop knew exactly what I needed to do too :-).
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À propos de l'entreprise
Écrit par l'entreprise
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Coordonnées de contact
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Royaume-Uni
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excellent
1 k avis
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Really bad customer service and unreliable platform
Had the worst experience ever with Cyclesheme. Their platform hasn't worked. I have been on the phone to them every day for 2 weeks trying to get a certificate out of them. I keep getting told someone will call me back to get me off the phone but nothing. Frustrating that I can't arrange with another provider for the bike I want.
1 juin 2026
Avis spontané
Réponse de Cyclescheme
Hello Patrick,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Unfortunately, as you have left no further information, we are unable to investigate this. We will request info via Trustpilot in hopes we can get this looked into. We will then also update the review.
Kind regards
The team at Cyclescheme
The whole process was simple
The whole process was simple, and fairly quick and I was in possession of my new bike within a month of applying. The financial savings available by using the scheme were one of the reasons I went ahead, and I actually saved more than I expected.
30 avril 2026
Réponse de Cyclescheme
Hello Stephen,
Thank you for taking the time to leave a review.
We're so glad to hear you found the process simple and quick, and that you're enjoying your new bike! We appreciate you sharing your positive experience and the unexpected savings.
Kind regards
The team at Cyclescheme
Amazing idea to make cycling affordable…
Amazing idea to make cycling affordable for all , easy steps to follow the application, fast service to get the bike and equipment, great opportunity to save money on transportation costs,and at the same time improving your health!
4 juin 2026
Réponse de Cyclescheme
Hello Cristina,
Thank you for taking the time to leave a review.
We're so happy to hear you appreciate our efforts to make cycling accessible! It's wonderful that you found our application easy to use and our service fast. We are glad we can help you save money and improve your health.
Kind regards
The team at Cyclescheme
I am a reapet customer
I am a reapet customer. I couldn't afford to buy a mtr mountain bike i really liked untill my work told me all about cycletowork scheme. affordable ways though salary sacrifice over 12 months . Amazing 👏
15 mai 2026
Réponse de Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We're so happy to hear that the Cycle to Work scheme helped you get the mountain bike you wanted! Thank you for sharing your positive experience.
Kind regards
The team at Cyclescheme
Cyclescheme is the of the best that is…
Cyclescheme is the of the best that is out there, unfortunately it been let down by the supplier (Evans Cycles). I had my bike delivered by courier, arrived on the day and at the expected time. However, it would appear that Evans failed to test the bike before delivery as it faulty and unusable. ( Speed sensor fault). Tried to contact Evans, however you get stuck in the chatbot, eventually managed to get email. It's nearly been a week and still no contact from Evans, totally unacceptable.
29 mai 2026
Réponse de Cyclescheme
Hello David,
Thank you for taking time to leave a review.
We are pleased that you are happy with the scheme in general but are sorry to hear you are having some issues with the retailer. If you would like us to make a note of this on you account, please do feel free to contact the team directly on info@cyclescheme.co.uk.
Kind regards
The team at Cyclescheme
Excellent service
8 mai 2026
Réponse de Cyclescheme
Hello Cassie,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme. Thank you for your feedback.
Kind regards
The team at Cyclescheme
Brilliant scheme
Brilliant scheme and easy to navigate, plus no more sitting in traffic on my commute to work!
8 mai 2026
Réponse de Cyclescheme
Hello Lucy,
Thank you for taking the time to leave a review.
We are so happy to hear you're enjoying our scheme and finding your commute much easier now! Thank you for your wonderful feedback.
Kind regards
The team at Cyclescheme
Bike Cycling …
Cyclescheme are always ready and available to help make life easier and simple for individual who want to go into Cycling scheme adventure.
The are always ready to answer any questions, queries, telephone calls.
The rectify issues quicker as possible to meet your needs.
13 avril 2026
Réponse de Cyclescheme
Hello Jonathan,
Thank you for leaving a review.
We are so pleased to hear that our team has been helpful and responsive in assisting you with your cycling scheme adventure. We appreciate you sharing your positive experience.
Kind regards
The team at Cyclescheme
really appreciate the help advice from…
really appreciate the help advice from you it took a bit of time but after I understood what I had to do it was great thanks again for everyone's help
2 juin 2026
Réponse de Cyclescheme
Hello Robert,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The Team at Cyclescheme
Staff were brilliant and knowledgeable
Staff were brilliant and knowledgeable. Shipping was fast and instructions were very clear (the video was fab). Love the bike, thanks :)
18 mai 2026
Réponse de Cyclescheme
Hello Kate,
Thank you for taking the time to leave a review.
We're so glad to hear you had such a positive experience with our team and the fast shipping! Enjoy your new bike!
Kind regards
The team at Cyclescheme
Very Frustrating Experience
Very Frustrating Experience
I wanted to purchase a Fiido Titan long-range e-bike through the CycleScheme programme. However, I found the CycleScheme website difficult to use when trying to locate a specific bike model. It appears to focus on identifying participating local dealers, but offers limited assistance in finding stockists for particular brands or models, which meant contacting multiple dealers individually.
After contacting CycleScheme, I was referred to a dealer in Wandsworth, around 40 miles from where I live. I explained that this was not a practical option and was advised that a closer stockist would be identified. Unfortunately, I did not receive any further update from Jolyon.
Salary deductions began once my certificate was issued, despite me not yet having located a suitable dealer for the bike I wanted. As a result, I felt I had little choice but to proceed with the Wandsworth dealer.
Six months later, deductions are still being made from my salary, yet I do not have the bike. Despite raising my concerns, I have not received a resolution that addresses the issues I encountered.
Overall, I found the process disappointing and would have appreciated better support in locating a suitable stockist and resolving the problems that followed.
31 mai 2026
Réponse de Cyclescheme
Hello Gordon,
Thank you for leaving a review and sorry you feel this way.
Unfortunately, retailers are not asked to specify what brands of bikes they stock (however some of the larger stores may let us know), only that the bikes conform to UK regulations (in regards to E-bikes). We do not have a stock finder so that means we have to do a manual search, which I can see we have done in this case.
If a user would like a specific bike, we do try our best to locate the closest retailer, however sometimes that does mean you would have to travel or call the retailer directly at your own convenience depending on the model/location. We cannot move stock around as retailers are independent of Cyclescheme.
Cyclescheme have no access to your salary or payroll - deductions are taken by your employer directly. If you are having issues receiving your bike, please let us know by contacting the team on info@cyclescheme.co.uk, however you would need to speak directly to the retailer for updates/info on bike delivery.
Kind regards
The team at Cyclescheme
So easy to organise and RM Cycles was a…
So easy to organise and RM Cycles was a pleasure to order with, and the bike is awesome 👊
15 mai 2026
Réponse de Cyclescheme
Hello Martin,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Great cycle to work scheme
Great cycle to work scheme. Very simple and efficient process.
Applied and within 72 hours had me application approved and my certificate in hand.
11 mai 2026
Réponse de Cyclescheme
Hello Fraser,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Yeah at hawkes went above and beyond
Yeah at hawkes went above and beyond, very helpful giving their own expert knowledge, most expensive is not always best , thank you to Hawkes and this amazing scheme
23 mai 2026
Réponse de Cyclescheme
Hello John,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Excellent service and great benefits
Excellent service and great benefits! ⭐⭐⭐⭐⭐
Cyclescheme made the whole process incredibly easy and straightforward. The application was simple, everything was explained clearly, and I got my new bike and equipment really quickly. It’s such a brilliant benefit – saves money, helps me get to work in a healthy way, and the support from the team was fantastic at every step. I’d absolutely recommend it to anyone!
23 mai 2026
Réponse de Cyclescheme
Hello Michal,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Once the certificate was issued it was…
Once the certificate was issued it was really easy to process everything
15 mai 2026
Réponse de Cyclescheme
Hello Dean,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
The form was easy to fill in
The form was easy to fill in
Plain English
It only took less than 2 weeks to complete
Recommend to anyone
21 mai 2026
Réponse de Cyclescheme
Hello Stephen,
Thank you for taking the time to leave a review.
We're so happy to hear that you found the form easy to complete and that it was a quick process! We appreciate your recommendation.
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Naomi,
Thank you for taking the time to leave a review.
We're glad to hear you had a positive experience and received your goods quickly. Thank you for your feedback!
Kind regards
The team at Cyclescheme
Absolutely brilliant staff,made me feel…
Absolutely brilliant staff,made me feel very comfortable and very knowledgable,smashed it,highly recommended,definately shop ahsin,thank you so much,very happy customer😊🙏
19 mai 2026
Réponse de Cyclescheme
Hello Peter,
Thank you for taking the time to leave a review.
We are so happy to hear you had such a positive experience with our staff! Your kind words mean a lot to us. Thank you for your wonderful recommendation.
Kind regards
The team at Cyclescheme
Quick service and delivery of voucher
Quick service and delivery of voucher, clear instructions
11 mai 2026
Réponse de Cyclescheme
Hello Andrea,
Thank you for taking the time to leave a review.
We're happy to hear you received quick service and clear instructions. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
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