Dan Murphy's Avis 301

Love their choice of alcohol ..............however
Delivery experience the worst !!
After paying for 3 cartons of beer, I asked to receive a phone call 30 mins prior to delivery ..... no reply ! Then a message from delivery Agent says 2-4 business days , no notice of day or the time.
They went to deliver and took it back all the way to Welshpool . ( as I wasn't there to receive !) Yes only 1 depot to collect.
Helloooooooo , most people are not friggin home, Monday to Friday !
I paid for delivery, however I had to travel all the way to Welshpool, to pick up !

Ordered through online during Black Friday, and turns out it is biggest mistake that I ever made on any online purchases.

Customer service is just non-existence as only method that you can contact is "Live Chat", sometimes you have a 80+queues to be lucky ones to chat with someone but make sure that you are not "disconnected" while waiting for 80 people.

The delivery driver just DOES NOT CARE to fulfil the delivery as I was available at home twice and delivery was unsuccessful without any attempt to contact me or ring the doorbell.

Only option you get after fail to deliver is to "Reschedule" and you can only reschedule a day after; and it has been the worst nightmare that I had to deal with. With such a large size of business, lack of customer support. I highly recommend to stay away from delivery if you are considering between pick up and delivery.

Always great prices, a special mention to Kylie from Springwood 4127, she always greets you with a smile and nothing is too much trouble, great asset to DM

Gift ordered online, confirmed and delivery chosen and paid for. Wrong item delivered. Contacted them online and had excessive wait (34th in line), but eventually told they will exchange and deliver within an hour. They didn’t and three days later they haven’t. Obviously they have no intention to. They must be making so much money they don’t care about customer service or losing customers.

The staff at Mandurah are excellent,very polite and helpful,a young man pushed my trolley to the car and unloaded it for me.
John Milham Pinjarra.

I went to a Dan Murphy’s physical store for the first time and was shocked by the arrogancy and cold service of the lady on the register. I wish I knew her name so I can mention it here! She did not even look at me, but rather talked and gossiping with her fellow workmate while serving me! Actually she was badmouthing nearly every single customer who passed by her in the store.
When I asked her about something that I bought, she was so rude and told me I should know better about it before I decided to buy it. So I can’t ask her any question either?
She definitely badmouthed me after I left the store, just like what she did to every other customer who visited that shop during her shift.
She is a black haired lady, hair tied up, with green uniform; the shop is located in Upper Coomera.
Why do you employ someone like that @ Dan Murphy’s?
It was my first visit, and will never come back there ever! I’d rather go to smaller shops who are friendlier!

Always pick up from Dan Murphy’s, their delivery is unreliable and they split shipments. Impossible to get in contact with them about any issue

On online order didn't work. Could not contact by phone store to discuss. Went to the store. staff wouldn't help. Manager was obnoxious and dismissive. Will never buy from them again. First choice liquor will be my first choice from now on

The store assistant in Dan Murphy’s Upper Coomera (QLD) store is VERY rude and racist!
They punish people who told the truth about the age on the driving licence!
I was treated like a criminal over there, simply by being honest and tell them the truth!

Funny that they will sell alcohols to liars!
But refuse to sell alcohol to the people who told the truth and labelled people like us as criminals because we told them the truth!

Second time at having a home delivery, What a debacle! They would have to be the most inefficient delivery service in Australia! I had to go on the online chat and be 37th in line. In the end I asked for a refund. Don't ever go there! They are rubbish!

My god, I cant get through on phone. Number 59 waiting for live chat. Cant find gift ir prices. This is terrible service

The in store experience is very good.

But once you get to use their online shop, the nightmare begins...
Took me a couple hours to get to talk to a bot, yes, you need to queue up to talk to a bot... The bot says he's busy so what can I do...

Had to rearrange the delivery because "they thought your address is a business address" which took me 3 extra days to receive the wine...

Then I took the wine and get to the airport and got refused tax return because they didn't provide an ABN in their tax invoice... The bot finally replied to me with another tax invoice however it was all too late...
$80 tax return was gone with the wind...

I don’t want to waste time with silly BOTS I want to speak to a human!!!

What a terrible website. Wanted to buy the tequila bundle on special for $55.00. Got to the checkout and the price was $74.00, what is going on. Tried to contact someone but couldn't connect with anyone. Talk about false advertising. Need to fix your website and customer service. Went somewhere else on principle.

The most useless website I have ever encounter. Trying to order a few wines for some friends, either the website keep crashing and not responding, or when finally managed to get to the checkout billing address outside Australia is not recognized even if they say you can buy from all over the world as long as delivered is in Australia. Totally crap. It has now been 3 days and still impossible to place an online order. They auto chat is not working either. I have never experience such a poor and rubbish payment experience. Dan Murphy's team you have to get rid of your provider with a massive priority.

I wish we have bottle store like Dan Murphys in New Zealand, excellent selections of wines and spirits, friendly staff with very good knowledge and very good prices

Scotch listed online for $52.50 paid for it with PayPal and shortly received SMS that it was ready to collect. On my way to collect, received an email to say that they are reimbursing my payment. No reason given. Later checked online to see the product is now not available at the store I was supposed to collect it from. Ok so I chose another nearby store, the whiskey shown as available priced at $52.50. Add it to cart, and hey presto it becomes $69! Not the first time this has happened. Get your act together Dan.

Why can't I change my address
Why can't I change items in cart
!!!!@ totaly you.
Think We are drunk are you trying to take advantage of people????
Only made one delivery request
Hopefully you will change address to 2 not 7 the summit yangebup Perth Western Australia

I was given a $50 Dan Murphy voucher and intended to spend it on home brew supplies. Their website mentioned home brew including the PET bottles I wanted. I tried to check with their store at Pasadena to make sure they had stock before I went there. That number wasn’t listed on the website so I called their 1300 number which timed out. I went to Pasadena and staff there were helpful but had no bottles or brew kits – I’d have to go to Marion for those - 8 km away and a long treck from the car park carrying 1.7 kg brew cans and 2 boxes of bottles.
Why are so many companies producing glossy websites that don’t provide basic information such as store phone numbers or whether all stores carry all items? Why can’t I speak with a human? I told the Pasadena staff how useless the 1300 number was and they replied that their direct number wasn’t listed for cost saving: Dan Murphy 1 - Customer 0. I’ve asked relatives to stick with Big W or Coles vouchers.

After ordering on line, I was informed that as this was the first time for home delivery, I would have to be home to accept the delivery. After waiting for ages I told an on line chat agent that I had received multiple home deliveries over the years. The agent told me that I would have to contact them in a few days to try to solve the issue. When I asked why that could not be done by their team, I was up against an archaic system and was cut off by the agent. Crap customer service