Day Lewis Pharmacy Avis 

Totally unreliable. Used the app to reorder prescription and still waiting 2 weeks later for any sign. Usually I would call a few days after ordering and then they would decide to order the prescription for the next day. So I thought I would test the system and it totally doesn’t work. I called today and was told it might be in shortly. I suspect they ordered just after the call

I have the same pain relief all the time and due to the doctors being a bit slow in signing it off, ( recently moved to Cornwall, so things slowly coming across from London). Went to the newly ex- boots( who were amazing btw) and due to the doctor putting the brand name rather than the name of the pain killer, the chemist ( CHI in Commercial st TR14) has refused to give me them as they have run out, even though I said it was fine ( no pain relief for nearly 4 days) she made me sit there as she carried on walking around, though she said she was going to call the day Lewis down the road to make sure they had them but didn’t. I sat there for nearly 20 mins.Stick with boots or a chemist that hasn’t been taken over by this shame of a company !!

My local pharmacy had previously had issues, new staff things got much better lady with tattoo's was brilliant, she has now gone and you get nothing but rudeness, hate to think what would happen if I needed my prescription straight away, told no text medication not ready or waiting for stock, customer service skills are 0/10

very abusive staff member name of charlotte in lawn avenue pharmacy great yarmouth was rude to me down the phone in morning also very rude when i went to collect my medication

I have my prescription delivered and despite having ordered my medication 3 weeks previously I still had not received it. I tried ringing multiple times but was told to ring back later,(a recorded message). I was out of 3 meds and would be out of 3 more by Sunday. I had to go into the chemist today (Friday) and they then made my prescription up. When I would have received my order if I had not picked it up, heaven only knows.
They always blame being short staffed but I never see them advertising for staff.
Disgusting way to run a company.

Just got a text spam from them. Uggghh I hate that…

Used local Day Lewis in Wood Street, Walthamstow for 8 years. Recent change of management and has disintegrated- poor service, withdrawal of services without any notice, rude, surly, obstructive. Shelves are getting bare, they have "difficulties" getting medicines. Every sign that this company is going bust

Now I understand what the Day in Day lewis is for . This has to be the worst run chemists in the country. Slow and inefficient is being kind . 45 minutes to wait for an off the shelf med and they had the prescription for 3 days in advance .Sheer greed and understaffed . DO NOT USE THIS EMBARRASSMENT OF A COMPANY THEY ARE NOT FIT FOR PURPOSE.

Chaos in a word. Disorganised.
No system.
Writing down info on scrap paper.
Came for pain killers for nerve pain. Stood for 50minutes waiting for a prescription they had received 6 days ago.
Pharmacy full of people all waiting for 50 mins plus.
Another private company taking the life out of our NHS. It's a disgrace. Can't rely on the post office to deliver so have no choice but to suffer the scramble for vital medication....if it's in stock at all. Why is it so bad Mr.Patel?

I was not given the full prescription. 28 tablets short, and was given a chit to return to the pharmacy in" a few days".
That means another long wait. So yet another shortage of drugs. In the the time I was waiting this shoryage of drugs resulting in incomplete prescriptions was very common.
I could see concern registered by several customers, especially older folk, over the situation.
Outstandingly bad.
It's 2024 not 1924!

Extremely unhelpful and rude.

I was "handled" by three different staff, all made the same questions again.

I went to collect an emergency prescription and was treated with suspicion as if I was a drug addict (to metformin ;-) LOL).

Keep away from:

Day Lewis Pharmacy Mill Hill East
Langstone Way Surgery
Lidbury Square
Mill Hill
London
NW7 1AF

Terrible Pharmacy, Newport Isle of Wight.
96 Methotrexate prescribed, only given 24.
Two people checked this, no they hadn’t run out, they just didn’t bother to read the prescription properly.
Staff member actually called my husband a liar when he questioned them on something.
This is not the first time they’ve got my medication wrong, they once gave me sleeping pills instead of Antacids.
They will literally be the death of someone

Overworked staff, who are not delivering prescriptions on time, leaving elderly patients without their medication.

Unhelpful message on the phone, which needs to be updated to reflect longer times for delivery of repeat prescriptions.

They need to consider how best to meet the needs of their customers.

My local Day Lewis pharmacy is good, I don't know what people are complaining about, I wanted to write this review to counterbalance. Staff are friendly and helpful when you're looking for something to help with a health condition even if you're not entirely sure what you need. It feels like they really care. They always have multiple options available - different brands and different medications to treat the same problem and at different price points. I haven't collected prescriptions from here before but my family have and they've had no problems

Chaos this morning at Day Lewis pharmacy in Haworth. Was sixth in queue - 15 minutes before served. When I eventually made it to the front of the queue I was told they only got my prescription yesterday so would take a few minutes. Six behind me in queue. Three staff incl pharmacist behind the counter. Woman came in and complained thst her husband had waited 40 minutes but some of his prescription was missing. Took a further 20 minutes before I got my meds - in store around 35-40 minutes. Said I would go to a different pharmacy in future and the reply I got was "that's fine"!

Need to call 3 days before collecting already approved prescription but phone never answered. Attend pharmacy to be told about phoning then have to wait half hour for prescription.

Every week day Lewis mess up my medicines I'm an OAP who placed an order last week they were finally delivered yesterday and because I suffer COPD I needed a rescue pack and low and behold the steroids were missing Day Lewis said they were ordered I rang my doctors and they said they was not ordered I rang the chemist back I got so distressed I wrote a complaint to head office which I hope they answer this time the staff at High Street South Norwood se25 are aggressive and totally unacceptable

Visited today, they didn’t stock either cotton wool or antiseptic wipes (although they nearly sold me kitchen ones!). Everyone too busy to serve, so after waiting 5 mins and being ignored I walked out and bought all I needed from the small Tesco down the road.

Staff are very rude on the phone and in the chemist. Plus you have to wait over 25 minutes for the prescription because it's never ready.

Went to pick up a repeat prescription on a Wednesday. Ravenswood branch was shut due to short staff at lunchtime. So went back by next day. My prescription wasn't ready and pharmacist was busy so told to come back after lunch. Left it a day and went back at 8.45am. They should have opened at 8.30am. But as there was no pharmacist a note said they would not be opening until 9.00am even though the other staff were all there. Customer service was rubbish. So I've changed my preferred pharmacy to Boots.

Waited 47 mins for 1 item, if you must use this totally incompetent pharmacy please take a packed lunch and a large bag of hope, that you may get your medication and it may all be there.