Recently purchased a Fitwell Micro-Adjust Buckle from Delugs. The purchasing process was seamless and the item arrived soon after. The product is a game-changer as you can now micro-adjust the comfort... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a great experience at Delugs at the Raffles location with Jeff. I loved the combination we came up with for my Wimbledon 36mm - crisp color match with the emerald band, although I wish I cou... Voir plus
L'entreprise a répondu
First of all, it is not a luggage and bag store but an e-store for mainly watch straps and bands and not replacement bracelets. Their customer service is thus far good as they really do know their stu... Voir plus
L'entreprise a répondu
My strap came slightly damaged in the mail. Delugs support was very easy to deal with in getting a replacement strap quickly and without much work on my end. I have not had much experience with ship... Voir plus
L'entreprise a répondu
4,5
Excellent
106 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Great quality straps and excellent…
Great quality straps and excellent customer service. Top notch straps seller for your beloved watches.
17 mai 2026
Avis spontané
Great customer experience very quick…
Great customer experience very quick service and happy to help
16 mai 2026
Avis spontané
Amazingly responsive Customer Service
Amazingly responsive Customer Service. Great brand, with amazing attention to detail.
15 mai 2026
Avis spontané
I had a great experience at Delugs at…
I had a great experience at Delugs at the Raffles location with Jeff. I loved the combination we came up with for my Wimbledon 36mm - crisp color match with the emerald band, although I wish I could've had a waffle or mosaic pattern on the Emerald band to give it a little extra flare.
Honestly, from start to finish, it was a great showcase of the product - from learning about the brand, to style / color selection, to seeing the in-store customization with the croc skin and clasps, to checking out the Ming partnership and a seamless product purchase process. Really everything you want to geek out on as someone who appreciates supply chain, story and watchmaking.
Jeff's attention to detail was greatly appreciated.
12 mai 2026
Avis spontané
Réponse de Delugs
What a thoughtful read! And the Wimbledon 36 with the emerald is a beautiful pairing, crisp is exactly the word for it.
Jeff will be glad to know the experience landed the way it did. Noting your waffle/mosaic-on-emerald wish too — that kind of texture-on-colour play is something we've been thinking about, and feedback like yours helps push it forward. Glad you got to see the Ming pieces in person as well; that's a partnership we're proud of.
– Delugs
Fitwell Micro-Adjust Buckle
Recently purchased a Fitwell Micro-Adjust Buckle from Delugs. The purchasing process was seamless and the item arrived soon after. The product is a game-changer as you can now micro-adjust the comfort of your watch strap on the buckle! Highly recommended and will definitely buy from them again.
12 mai 2026
Avis spontané
Réponse de Delugs
Thank you for this! The Fitwell really does change the way you wear a strap once you get used to that micro-adjust — "game-changer" is a reaction we hear a lot, and it's one of the pieces we're proudest of. Looking forward to the next order.
– Delugs
I had a minor issue with my order and…
I had a minor issue with my order and they handled it immediately and their products are great.
11 mai 2026
Avis spontané
Réponse de Delugs
Thanks Nicholas — minor issues happen; the part we can control is how quickly we sort them out. Glad to have you with us.
– Delugs
Great Customer Support
My strap came slightly damaged in the mail. Delugs support was very easy to deal with in getting a replacement strap quickly and without much work on my end. I have not had much experience with shipping damage in general, but the experience with Delugs to swap out the damaged strap was top-notch. New strap looks amazing as well!
27 avril 2026
Avis spontané
Réponse de Delugs
Eric, mail damage is one of those things we wish never happened — but when it does, we'd rather you reach out and let us make it right than try to live with it. Glad the replacement landed beautifully. Wear it well.
– Delugs
I have already bought a sailcloth strap…
I have already bought a sailcloth strap for my speedy with the excellent deployant. Have just bought another for my Monaco. Great quality product and great customer service.
5 mai 2026
Avis spontané
Réponse de Delugs
Gary, a sailcloth on a Speedy with our deployant is already a beautiful setup — and the Monaco is going to suit it just as well. Thank you for coming back for round two.
– Delugs
Exceptional service
The customer service has been excellent! I had ordered a clasp that was on back order and they reached out to me to send me an alternative and that if it still didn’t meet my expectations they would refund me and send the the original part once it was in!
5 mai 2026
Avis spontané
Réponse de Delugs
Logan, back orders aren't ideal — but we'd rather offer you an alternative with a clean way out than leave you waiting in the dark. Glad the team handled it the way we'd want. Thank you for the patience.
– Delugs
The Perfect Place to Get Straps
A seamless experience getting a new strap for my Snowflake. The staff are friendly, knowledgeable and true watch enthusiasts. There is no shortage of straps to choose from too, and so is the perfect store to get your straps from.
4 mai 2026
Avis spontané
Réponse de Delugs
Thank you Kay Hsiang! The Snowflake is one of those watches that begs for a strap rotation, so you've got plenty to play with. The team at the boutique will be glad to read this. See you next time.
– Delugs
Best Place for Straps
First of all, it is not a luggage and bag store but an e-store for mainly watch straps and bands and not replacement bracelets. Their customer service is thus far good as they really do know their stuff and I have purchased a product from them which is also a high quality product, however, pricing wise, they are indeed more on the higher side.
5 mai 2026
Avis spontané
Réponse de Delugs
Thomas, you're not the first to wander in expecting luggage (the name catches people out!) — glad you stuck around long enough to find the straps. We hear you on pricing too; we put a lot of care into how each strap is made, and we'd rather price it where it reflects the craft than cut corners to chase volume. Appreciate you giving us a try.
– Delugs
This is some of the best customer…
This is some of the best customer service I’ve ever had with an online order. I’m a new watch collector, and a nervous one at that. I’d be annoyed by me…. But these guys went above and beyond to help me get what I needed and to feel comfortable.
3 mai 2026
Avis spontané
Réponse de Delugs
Andrew, new collectors are some of our favourite people to help — the questions are good ones, and there's no such thing as too many of them at this stage. Welcome to the hobby, and welcome to Delugs.
– Delugs
Amazing watch straps and customer service
Have been a loyal follower and customer of Delugs. The products are absolutely superb and as the cherry on top, customer service is truly second to none, Felip has helped me on multiple orders and incredibly helpful with any questions I had whether it be changing an order or needing help with a customer order.
4 mai 2026
Avis spontané
Réponse de Delugs
Chloe, thank you for the kind words — and Felip will be smiling at this one. We're glad you keep coming back, and we'll keep doing our part to make it worth it.
– Delugs
They resell $15 rubber straps that you…
They resell $15 rubber straps that you can find on AliExpress for over $100. Their straps aren't worth the money.
16 avril 2026
Avis spontané
Réponse de Delugs
Tom — sorry our straps haven't landed for you. We put real care into the products we make and sell, and we'd want to understand more about what specifically didn't meet your expectations. If you've ordered with us, please reach out and we'll take a closer look directly.
– Delugs
Wonderful Customer Service
Wonderful selection and easy to order. Very helpful customer support that was proactive in catching and correcting an error on my end. 10/10 customer service
1 mai 2026
Avis spontané
Réponse de Delugs
Thanks so much for the 10/10! Catching small order hiccups before they become real ones is one of the best parts of the job, and we're glad we could sort it out with you. Hope the strap is looking great on the wrist now.
– Delugs
Bought watch straps from them twice…
Bought watch straps from them twice now. Each time the product was delivery ahead of time, and was high quality. What impressed me was the super prompt customer service....they are my go to strap company from now on.
1 mai 2026
Avis spontané
Réponse de Delugs
Krishna, going from one order to two to "my go-to" is exactly the kind of journey we love being part of. Thank you for the trust, and looking forward to many more wrist transformations.
– Delugs
Good quality and support
I’ve ordered several watch bands from Delugs. The quality is very good, they deliver quickly, and helped with an order change that I needed to make. Really great support service.
1 mai 2026
Avis spontané
Réponse de Delugs
Thanks Brian! Order changes happen, and we'd rather catch them early than have a strap arrive that wasn't quite right. Glad we could make it work, and really appreciate you coming back for more.
– Delugs
I ordered the wrong size strap for my…
I ordered the wrong size strap for my Cartier santos. Emailed them and had almost instant reply telling me exactly what to do and which size to order. Very friendly and helpful, the strap which arrived was amazing quality and I can’t wait for the right size to arrive.
1 mai 2026
Avis spontané
Réponse de Delugs
Jonathan, the Santos catches a lot of people out on lug size, so don't feel bad — you're in good company! Glad we could point you in the right direction quickly. The next one will look beautiful on the wrist.
– Delugs
Great products and even better service
Great products and even better service, what a great brand both on-line and in person in the boutique.
5 avril 2026
Avis spontané
Réponse de Delugs
Thank you for this. Really lovely to hear the experience felt consistent both at the boutique and online. That's exactly what we work toward. Hope to see you again soon.
– Delugs
Delugs is absolutely the best…
Delugs is absolutely the best alternative to OEM straps that I have found. Great product, fair price with great service, how can you go wrong?
30 avril 2026
Avis spontané
Réponse de Delugs
Barry, this is a kind of compliment we don't take lightly. Going up against OEM is a high bar, and we work hard to earn that comparison every time. Thanks for trusting us with your watches.
– Delugs
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