We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... Voir plus
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Lisez les avis des autres
Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... Voir plus
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Only giving 5 stars because I can’t give 10. Lovely products - I wouldn’t sleep or lounge in any other brand - but the customer service is what makes Derek Rose a proper luxury brand. Shout out to B... Voir plus
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I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Coordonnées de contact
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Royaume-Uni
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,8
Excellent
151 avis
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A répondu à 100 % de ses avis négatifs
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Amazing customer care.
22 mars 2024
Avis spontané
Réponse de Derek Rose
Good afternoon.
Thank you for choosing to shop with Derek Rose and for leaving us a great 5-star review.
We are so happy to hear that you find our customer care amazing, we enjoy talking to our customers and being able to help when we can. We hope you are looking forward to getting comfortable in your new DR garments and we look forward to seeing you shop with us again soon.
Best wishes,
DR team.
Excellent products and service.
Excellent products and service.
Thoroughly recommend.
22 mars 2024
Avis spontané
Réponse de Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for taking the time to leave us a fantastic 5-star review.
We are so happy to hear that you find our service and products excellent and that you would recommend us to others. We really hope to see you shop with us again soon.
Best wishes,
DR team.
Best quality, best service
I have been wearing Derek Rose pajamas for years and am very happy with the quality and fit. This year I particularly liked how quick and courteous Derek Rose's service was when I had a query from DHL about customs. Lynn from Derek Rose handled all communication with DHL and really helped me a lot within just a few hours. 6 stars rating ;-)
22 mars 2024
Avis spontané
Réponse de Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave a much appreciated 5-star review.
For a family run business like us, to hear a long standing customer is still happy with the quality and fit of our garments is amazing. We are so happy that Lynn was able to help you, Lynn is very knowledgeable and a fantastic member of our team! We look forward to seeing you shop with us again soon.
Best wishes,
DR team.
I'm so pleased with the new pyjamas…
I'm so pleased with the new pyjamas that I've ordered one for each of my daughters.
As I couldn't find any more long Women's Pyjamas Lara Micro Modal Stretch in size M on sale I switched to the Lara Short Pyjamas.
I am delighted with the quality and finish of the clothes and the speed of delivery from the UK to Belgium.
Please keep up the good work!
19 mars 2024
Avis spontané
Réponse de Derek Rose
Good Morning,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We pride ourselves on our fast delivery and producing quality clothing, and we are delighted to hear how pleased you are with your daughter's new garments! We do hope that they are most comfortable while lounging in their new Lara Pyjamas.
Thank you for your kind words, and we really look forward to seeing you shopping with us again soon!
Take care and best wishes,
DR Team.
Réponse de Derek Rose
Good Afternoon Ali,
Many thanks for your kind words and 5 Stars, which are most welcome.
It's good to know that you can relax or work in perfect comfort, whilst wearing Derek Rose garments.
Our customers mean the world to us and we are all so pleased that you're happy with our products and service.
We'd love to hear from you again soon. Enjoy the rest of your week.
Best wishes,
D. R. Team
Super fast delivery of a high quality gift
I was late in ordering a birthday gift and contacted Derek Rose to ask if it was possible to receive a certain dressing gown with a monogram by the weekend if I ordered on Wednesday. (I did not think it would be possible.) Derek Rose's immediate, helpful reply, however, was that a seamstress could work on it the next day, Thursday, and it would be dispatched on the same day, so I ordered with confidence and was delighted to have the very fine quality dressing gown with a beautiful monogram delivered to me by DHL Express at 1:30 pm on Friday, only two days after I ordered it, and it came in a beautiful box. I have ordered from Derek Rose before as their products are very high quality and I now know that their customer service is of the same very high quality. Five stars and grateful thanks to all the Derek Rose staff who helped, especially Lynn, who ensured that I received the birthday gift in time, and then also Alicia - both for their very prompt and courteous help.
15 mars 2024
Avis spontané
Réponse de Derek Rose
Good morning Nancy,
I hope today finds you well, and we thank you so much for taking the time to leave your wonderful 5-star review.
We truly appreciate you shopping with us again and we’re delighted to hear that you are happy with the quality of customer care that you received from Lynn and Alicia – they will be thrilled to read your kind words.
I’m sure the recipient of your gift will be relaxing in style and comfort in his new Triton Bathrobe… with the added touch of personalisation to make it extra special.
Take care, and if we can be of any assistance in the near future, please do not hesitate to get in touch – we’re here to help.
Best wishes,
DR Team
No D&I and ignorant owners and racist…
No D&I and ignorant owners and racist in charge that are gaslighters
8 mars 2024
Avis spontané
I rarely write reviews but must do a…
I rarely write reviews but must do a shout out to Lynn for exceptional customer service. I had a problem with an order which she cheerfully steered me through. Not only that she made wonderful suggestions. For another purchase and educated me on Derek Rose products. Thank you, Lynn
I have always been satisfied with my business dealings with this classy company
4 mars 2024
Avis spontané
Réponse de Derek Rose
Good evening.
Thank you for shopping with Derek Rose again and for taking the time to leave us such a great 5-star review.
Lynn is a friendly, knowledgeable and valued member of our customer service team and I am sure she will be thrilled to read your kind words and know that she has made you a happy customer. We hope you are enjoying lounging in style in your new personalised Royal 40 robe.
We look forward to seeing you shop with us again soon.
Best wishes,
DR team.
Amazing customer service!!
Amazing customer service!!
I purchased a hoodie almost a year ago, love it so much! The zipper broke and I inquired about what my options were to fix - they gave me a return label to send back and repaired it, free of charge! I will definitely be coming back for future purchases.
27 février 2024
Avis spontané
Réponse de Derek Rose
Hello Paul,
I hope today finds you well, and we thank you so much for your feedback.
Our customers are at the heart of all we do, and it’s amazing to hear how happy you are with the service we offer – we truly appreciate your 5-star rating.
If you require any assistance with future purchases, please do not hesitate to get in touch... we are here to help!
Kind regards,
DR Team
I had an exceptional experience at…
I had an exceptional experience at Derek Rose in many ways. The customer service provided by their representatives was excellent as they went out of their way to accommodate my requests. Moreover, the pajamas I purchased were of superior quality. I fully intend to be a lifelong customer of this company
23 février 2024
Avis spontané
Réponse de Derek Rose
Good Morning,
Thank you for taking the time to give a wonderful 5 Star review.
It's an absolute pleasure to help our customers, they're in the heart of all that we do.
We have innovative seasonal collections, and a range of continuity products, making sure you look good, feel good, whether sleeping in your pajamas or relaxing in spare time with your family.
We look forward to hearing from you again and wish you a fabulous week.
Best wishes,
D. R. Team
Excellent Customer Service
I made a slight error in ordering the wrong size online. I emailed their customer service and they quickly responded politely that the shipment had been updated prior to shipping.
11 février 2024
Avis spontané
Réponse de Derek Rose
Good Morning Carey,
Thank you so much for taking the time to leave such a wonderful 5 star review!
Our customer service team is always more than happy to help all of our customers, and find it a true pleasure speaking with them.
We hope that you look forward to receiving your order very soon!
Take care, and best wishes,
DR Team.
Absolutely dreamy …
This brand makes such gorgeous and high quality items. Absolutely dreamy.
As well, their sales team are fabulous—efficient, knowledgeable and generous with their time. Sarah at the Notting Hill location helped me out with a last minute gift, with great success.
10 février 2024
Avis spontané
Réponse de Derek Rose
Good afternoon.
Thank you so much for shopping with Derek Rose and for taking the time to leave us a great review.
We are so happy you hear how much you love our brand! And it's brilliant to hear Sarah was able to help you find the perfect gift, I will pass on your review. We look forward to your next visit to one of our stores.
Best wishes,
DR team.
Wonderful customer service
I recently contacted the customer service department who responded immediately and went above and beyond to help me. They're a family business and there is so much care. The quality of their dressing gowns is super too. I honestly can't recommend Derek Rose enough
2 février 2024
Avis spontané
Réponse de Derek Rose
Good morning,
I hope today finds you well, and we thank you so much for taking the time to leave your amazing 5-star review.
Comfort and confidence in our products are of the utmost importance to Derek Rose, and we're delighted to hear that you are happy with the quality of our Dressing Gowns.
It also means the world to the team at DR to hear that you value the care and consideration we give to our wonderful customers.
Take care.
Kind regards,
DR Team
Absolute perfect customer service!
Absolute perfect customer service!! Delivery went smooth
31 janvier 2024
Avis spontané
Réponse de Derek Rose
Good Afternoon Jan,
I hope today finds you well, and we thank you so much for taking the time to leave your wonderful 5-star review.
We're delighted to hear that you are happy with all aspects of your shopping experience!
It's a pleasure to help our customers, and we look forward to speaking with you again in the future.
Best regards,
DR Team
quality of products & courtesy very high
The quality of the products is very very good and lasts for years ( I have many items from many years ago). But
What also make the difference, is not only the quick and perfect shipping, but the courtesy of the family who manages the business as well as their staff. I feel at home with them
23 janvier 2024
Avis spontané
Réponse de Derek Rose
Good evening Lavinia.
Thank you for shopping with Derek Rose again and for sparing the time to leave us such a lovely review.
We are so happy to read these kind words and from a long standing customer such as yourself. It really is amazing to hear that you appreciate the quality of your DR garments and the efficiency of our team. The Rose family will continue to run a customer focused, sustainable brand that embraces... Feel Good Living and it is thanks to customers like you!
Best wishes,
DR team.
Great product, great customer service
DR products are beautifully designed and of the highest quality material that has a very comfortable feel to the body. DR customer service is marvelous. They answer every question and solve every problem with a warm attitude. They contact shippers to help track packages, and they helped me arrange a return when DHL was not available. Feels like dealing w. a family!
16 janvier 2024
Avis spontané
Réponse de Derek Rose
Good Afternoon Carl,
Thank you for your kind words and for taking the time to leave your review.
Our customers are important to us and it's a pleasure to assist however we can. Attention to detail and beautiful natural fabrics help us to produce garments you're proud to wear., looking good, feeling good.
We look forward to hearing from you again. Have a great weekend ahead.
Best wishes,
D. R. Team
Great Customer Service on Online Orders
Customer service for online orders is superb, the best I've ever experienced. This weekend I placed an order where I inadvertently selected a wrong size. Early Monday morning I received a polite email inquiring if I made a mistake. What great follow-up service! That small action saved me time and effort to post a return and saved DR time and effort in processing it. Very smart. BTW, I love their product and am a customer for life.
15 janvier 2024
Avis spontané
Réponse de Derek Rose
Good evening.
Thank you so much for shopping with Derek Rose and for taking the time to leave us a fantastic 5-star review.
We really are overjoyed to hear how happy you are with our service! We understand the importance and value of our customers free time so we like to double check and intervene if we need to. We just know that you will be back to shop with us soon and we look forward to speaking with you again.
Best wishes,
DR team.
Fantastic customer service
Fantastic customer service. I bought these gorgeous slippers for my husband, but had purchased the wrong size. The Derek Rose team made it so incredibly easy to exchange for the right size and it was so quick! I was a little worried about transit time to the US, but they were faster than any US store I’ve purchased from. And the slippers are great. Highest quality suede. I want a pair for myself.
8 janvier 2024
Avis spontané
Réponse de Derek Rose
Good evening.
Thank you so much for shopping with Derek Rose and for taking the time to leave us such a great 5-star review.
It is fantastic to hear that our customer service team were able to help you and everything was done quickly and easily. We really do find it a pleasure to assist our customers. We are so happy to hear your Husband likes his slippers and we are sure you deserve to treat yourself to a pair!
We hope to see you shop with us again soon.
Best wishes,
DR team.
Jättesnabb & bra och trevlig hjälp via…
Jättesnabb & bra och trevlig hjälp via chatten!
9 janvier 2024
Avis spontané
Réponse de Derek Rose
God kväll Annika,
Tack för att du handlade med Derek Rose och för att du tog dig tid att lämna oss en fantastisk 5-stjärnig recension.
Det är fantastiskt att höra att din beställning kom så snabbt med vår expressleverans och att vi kunde hjälpa till via livechatt. Vi finns alltid här för att hjälpa dig om du behöver oss.
Vi hoppas att se dig handla hos oss igen.
Med vänliga hälsningar,
DR-teamet.
Wow wow wow!!! Amazing experience!
I was coming in London in December for work on a 28 hour layover.. I emailed customer service to see if they would have the bathrobe I wanted to buy for my husband, at the Marylebone store. I was amazed by the customer service I received from Beckie❤️. Wow!! She made sure I would have one put aside for me the exact date I was coming in. Plus, the quality of the bathrobe is superbe and the experience in the store was equally amazing!
I highly recommend this family run business!
19 décembre 2023
Avis spontané
Réponse de Derek Rose
Good morning Mimi,
Many thanks for taking the time to leave us such a fantastic 5-star review, and for shopping with Derek Rose, we truly value your custom.
It’s an absolute pleasure to help our wonderful customers, and we’re delighted to hear how happy you are with the service you received from Beckie and the team in our Marylebone Store – they will be thrilled to hear your kind words.
We hope your husband is enjoying the comfort of his cosy and luxurious Bathrobe, designed to help you feel and look good during your valuable free time.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
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